Wickes Reviews 

Steve Ambler at Wickes Southport could not have been any more helpful in helping us design and order our new kitchen. Extremely knowledgeable, helpful and most of all patient during the number of times we changed our mind. Thanks to Steve and his hard work, we are looking forward to our new kitchen being installed soon

Able to get everything I needed. Jill H was very helpful in answering my queries and helping me to find the items I could not locate myself.

Brilliant service from Katherine.
Definitely 5 star

Despite booking and getting a confirmation (and a request for feedback afterwards) we got there to find our allotted person no longer works for Wickes and apparently they never have planners working on a Sunday. A totally wasted afternoon.

Delivery cancelled on the day of delivery, Wickes claim the fault is with the delivery company and do not accept any responsibility. Be very careful when ordering from these cowboys

Emma was very informative and offered suggestion where necessary.

Deb is very patient and skilled at her job. Easy and efficient service

The design consultant at Wimbledon never bothered to call me. Even though I booked a 15 minute appointment online.

Was thinking of buying a kitchen. Compared a few quotes and reviews as well. Wickes turned out to be the best price-quality ratio. Wade McCleary was amazing in preparing the quotation, suggesting different options and attentive to details. Was very supportive along the length of the project.

Thank you Alex for your amazing assistance in store today and assisting me to the till with the drive seal

Michael wonderful service thanks alex

My experience with Janet was she was really helpful and when I asked for advice she knew how to deal with my query without asking for help of a colleague. This store is really friendly and all staff are nice and make you feel welcome.
Thank you to Caitlin for helping me send this review too she's a star.

Caitlin is a very capable member of staff, always helpful and cheery.

Pushpa was extremely helpful.
I gave her too much cash at the till, £60 instead of £30. She told me of my mistake and obviously gave me the extra cash back. Secondly the 3 bales of bark I could not carry, she took them to my car and pushed them into boot from a trolley.
Great lady.

Wickes are liars and theives. Charged me £35 to deliver compost then claimed I was not at home. I am largely housebound and was in all day. They then claimed I refused delivery and had “changed my mind”. Clearly they tried to deliver to wrong address! Nothing on my ring doorbell footage. They were never at my house. Refunded the compost but refused to refund delivery. What a clever con to get money out of (disabled) pensioners. Liars and theives. Will never use again

This is my 2nd kitchen I have. bought from Wickes,The first one lasted 26 years and to be fair there was not much wrong with it, apart from I had had it 26 years and fancied a change.
We have just finished putting our 2nd kitchen in and I am over the moon with it. Not one piece was missing when it was delivered and Chris Fryer the sales man from Wickes could not have been more helpful,even calling to see how it was coming along when in the area designing for another customer. I would highly recommend buying a kitchen from Wickes. They are very reasonably priced too.

On a recent visit to Wickes we were helped by Craig to locate a few different items. He was knowledgeable about the stock, where the items were stored and above all was very friendly.

I am very disappointed that I still haven’t received my order. No one contacted me to let me know that the delivery would not be taking place.
I stayed at home all day because I was given a delivery window of between 7:00 a.m. and 1:00 p.m. I even missed work to wait for the delivery. I remained at home until around 6:30 p.m., but my order never arrived, and I received no communication or update.

Really poor customer service. Three failed deliveries, customer services no help and store never answers their phone, even from their own call centre.

The Wickes fitter was ok (spent a lot of time on his phone and wasn't happy about the distance he had to travel to get to us) but Wickes I would never use again. The designer will tell you they will project manage the install but as soon as the kitchen is delivered they are not interested.
We were contacted to advise the original radiator we had chosen was no longer available. We picked a new one and asked them to confirm it would fit. We were told it would. It didn't.
They tried to get US to return it even though it was too heavy and too big to fit in our car. It took us WEEKS to get them to come and collect it. Even then we had to go to the store to put the credit back on our card, even though we'd gone 9 months interest free! We were also made to purchase a new radiator, before the one we had was collected, on our bank card as we were not allowed to add it to the finance agreement.
The only helpful person appeared to be the store manager. He even suggested in one email that if we contacted customer services they 'may offer a gesture of goodwill payment as compensation for the stress caused.' We contacted customer services on several occasions and they never acknowledged the stress and inconvenience we had suffered, having to take extra days off work due to install not being completed on time or the fact that the store manager had suggested compensation. They were not interested. They only sorted out the collection of the radiator (and units that had been incorrectly ordered).
The fitter told us he would email us the electrical certificates and despite chasing we still haven't received these. Install was in March.