mahabis Reviews 42,662

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and stylish design, often highlighting its durability and how well it supports their feet. Many people appreciate the efficient delivery service, noting that their orders arrive promptly. The customer service team is frequently commended for being helpful, courteous, and solution-oriented, especially when addressing issues like incorrect orders or product faults. However, some people were dissatisfied with aspects of their order, particularly regarding sizing, finding that the products can be too narrow or that the sizing information is unclear. A few other people also felt that the quality of newer products was not as good as older versions, with some experiencing issues like lifting linings or soles wearing out prematurely.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, highlighting products as very good, comfortable, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of the... See more

Based on these reviews

Rated 4 out of 5 stars

Great product (my 3rd pair) - the first 2 pairs are still going strong. You used to be able to buy replacement inners - no longer possible hence only 4* Arrived promptly and efficient customer ser... See more

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Rated 4 out of 5 stars

Very useful and adaptable, able to be worn inside and outside the house. Ordering was easy, shipment arrived as expected. I appreciated no additional shipping fees due to our country’s new tariffs. I... See more

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Rated 4 out of 5 stars

Shipping didn’t take long at all. My mahabis are a little big, I preferred the pair I bought several years ago with the interchangeable soles but couldn’t see those on the website. Even though the pai... See more

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Rated 4 out of 5 stars

Good shopping experience and delivery in a reasonable amount of time. I had never tried on mahabis before, and I wish I had more info on sizing. The length is ok, but they're narrower than I like.... See more

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Rated 5 out of 5 stars

I've had three pairs of slippers and one pair of sandals. I've had some issues with finding the right size, which is fair given that my size is probably 41.5. I really like Mahabis' design, even thoug... See more

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Rated 5 out of 5 stars

The Mahabis lite shoes are phenomenal. I am elderly and the bottoms of my feet were beginning to hurt all the time but the shoes (my daughter sent me a blue pair and I then bought a gray one) have abs... See more

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Rated 5 out of 5 stars

I love my mahabis! Unfortunately the insoles broke down after 6-9 months of daily usage, and sadly they don't sell replacements. But the mahabis customer support is stellar, and they just sent me a ne... See more

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Rated 1 out of 5 stars

Ordering - basic grey/black originals always out of stock why? Order delivered with no problem. New classic is no where near the quality of the old classic of years past. Cheap hard rubber sole... See more

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Rated 5 out of 5 stars

We have bought a few pairs of these slippers Mens and women’s and they are amazing! Great long lasting quality and so comfortable. I ordered the wrong style the last time and I had to contact the cu... See more

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Rated 5 out of 5 stars

The most comfortable footwear I've ever worn. Fantastic customer service when one pair had a small fault, with quick replacement by post. Will be buying more from the range.

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Rated 5 out of 5 stars

Unfortunately the first delivery attempted to Greece did not have the correct paperwork well according to FedEx. But help@mahabis sorted this out straight away and sent another pair via DHL which cl... See more

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Rated 2 out of 5 stars

Sizing not great too small go up a size too big! Trying to return a nightmare as nothing available as an exchange despite being available online No charge to return to exchange but there is a charg... See more

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Rated 5 out of 5 stars

This is the second time I have bought shoes / slippers from Mahabis and nothing has changed …. it’s a superior and beautifully designed product with an updated / modern design. They are comfortable ,... See more

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Rated 5 out of 5 stars

Mahabis slippers are great quality and super comfortable. We just ordered a second pair after six years. Unfortunately we ordered the wrong size but the return process was very easy and quick.

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Rated 5 out of 5 stars

Very happy with the quality and comfort of these slippers. We wear them almost daily, and the first pair lasted five years before the soles started to crack. Just bought our second pair, and shipping... See more

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Rated 5 out of 5 stars

I gave a pair to my husband a couple of years ago when I was sent the wrong size by mistake. The company told me to keep the pair that were the wrong size and sent me a pair in the size I ordered orig... See more

Rated 5 out of 5 stars

I am extremely satisfued with my recent purchase of a pair of Volare trainers. My first time for a Mahabis footwear & extremely happy with it - fit well, comfortable & now I have a happy feet.

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Rated 2 out of 5 stars

Sorry, but these have to be the most uncomfortable slippers I have ever encountered. My wife thinks they look absolutely ridiculous and wants to get me a comfortable pair of China’s finest from M&S at... See more

Rated 5 out of 5 stars

A huge Mahabis fan! This time round, I have gone for a sneaker and it certainly doesn't disappoint. Just like being in slippers and no sore feet in odd places. Great customer service as always.

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Rated 5 out of 5 stars

Shipping to Germany was quick, no Zollgebühren or any hassle. Mahabis slippers are very well made, comfortable and warm. would make a great gift. Might be a bit too warm for the summer - time will tel... See more

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Rated 5 out of 5 stars

Delivery on time. Originally the first items didn’t fit as i had chosen a different style but after selecting the right style for me, the company changed theses without any issues.

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Rated 5 out of 5 stars

I love my wool slippers. They really made a difference in my everyday life. I used to feel cold all the time, but since I'm wearing mahabis, I can't complain! Shoutout to your customer service - th... See more

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Rated 5 out of 5 stars

I ordered a pair of mahabis slippers online for my wife in size uk 4/ Eu 37, on the 8th December 2025, and we received them on 11th December 2025. your service and delivery are excellent and my wife... See more

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Rated 5 out of 5 stars

I had an issue with a pair of slippers I purchased. James F. Walker from the customer service team was extremely helpful and arranged for a replacement to be sent out swiftly. Will be buying anothe... See more

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Rated 5 out of 5 stars

Want some stylish but comfortable house shoes or slippers . Look no further . Yes they might be a bit pricey but they're well made and easy to slip on and off . Don't be envious buy them . Lounging... See more

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Rated 5 out of 5 stars

Great service. I ordered slippers as a Christmas present for my husband. I ordered a size to small to start with and then he found the slippers too narrow. Each return was super easy and the new... See more

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Rated 4 out of 5 stars

I had an issue with my Mahabis slippers wearing out after several months of intermittent indoor use. The initial customer service response wasn’t ideal and didn’t address the durability concern.... See more

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Rated 4 out of 5 stars

Very happy with the shoes and slippers that I have received so far. Ordering was easy, receipt of product was prompt. Lots of fun color combinations. I've received many compliments on their shoes!... See more

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Rated 5 out of 5 stars

I absolutely love my new fluffy Mahabis slippers they are so comfortable and look great too! They are my third pair of Mahabis I can’t recommend them highly enough! They are the best slippers I’ve eve... See more

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Rated 5 out of 5 stars

Absolutely love these slippers how they feel and support- wish they were cuter and wish they lasted longer tho that’s for sure. Still 5 stars cause I continue to buy them

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Rated 5 out of 5 stars

Easy website - lovely slippers - exactly as described - arrived promptly and beautifully packed. Now just need to find an excuse to order more.

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Rated 4 out of 5 stars

I expected my feet to be warmer given that this was wool, but there is always a chillness around my feet when I wear them. I am comparing it to a set of Tibetan knee high socks I owned for a long time... See more

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Rated 4 out of 5 stars

I have quite a number of Shoes for years. And I would still recommend them. This delivery although was difficult. Because of mistakes with postNL. But finally Mahabis did their best to correct the mis... See more

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Rated 5 out of 5 stars

My wife loves her slippers. I had to return the 1st pair because she didn't like the color. I was really surprised by how smooth the return went. Great company to do business with.

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Rated 5 out of 5 stars

Wonderful customer service and a great product. I love my new slippers. They are lightweight yet warm and comfy. They are very well made and fit beautifully.

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Rated 2 out of 5 stars

Size eu47 was too narrow (I normally fit size 46) and no larger sizes were available. It cost me £10 to get a refund and when I questioned this (as really not my fault that stock was low) the customer... See more

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Rated 5 out of 5 stars

When you spend a little more on a good pair of house shoes, you expect quality! And this one definitely delivers with mahabis! I'm very satisfied

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Rated 3 out of 5 stars

Product is awesome, shipping is fast, but colours seem to be limited for common sizes as they are sold out. Returns are easy but expensive especially if you buy them on sale and have to return them wh... See more

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Rated 5 out of 5 stars

I love the comfort of my Dreamers.Colours delight me,I’m looking forward to this years colours, I have the grass green and grey.My 92 year old mother now has hers in navy after coveting mine!It was th... See more

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Rated 2 out of 5 stars

This is my 3rd pair of Mahabis over 5 years. My second pair are supremely comfy but a total eyesore. In readiness for as I ordered a new pair for visiting. By the cringe! What have you done? The wool... See more

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Rated 5 out of 5 stars

Fabulous product and great customer service. Delivered quickly. Absolutely love my Mahabis I've got 5 pairs and love them all xx

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Rated 2 out of 5 stars

Box looks like it's been run over. Contacted Mahabis, with photo. Zero perception that this present is going to look awful when it's presented. Didn't offer exchange.

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Rated 5 out of 5 stars

Delivered quickly. Good quality, comfortable slippers. Ordered size 45 for my husband who is normally UK size 10-10 and a half, perfect fit.

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Rated 2 out of 5 stars

Return policy is very unfriendly. I paid nearly $50 in shipping for an item that didn't fit. I understand paying for shipping for refunds - but would encourage Mahabis to cover shipping for size excha... See more

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Rated 2 out of 5 stars

The slippers themselves are well made and comfortable, but Mahabis’ returns and support process completely let me down. I ordered a pair that turned out slightly too small. Their site says ex... See more

Rated 5 out of 5 stars

Staff were very helpful in identifying correct size for me, based on previous order. Mahabis are very comfortable, warm, supportive and good design.

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Rated 2 out of 5 stars

My first pair of Mahabis lasted 8 years! Then I replaced them with a pair that looked shoddy after 4 months, so I complained and the company sent me a replacement pair, though a different style of my... See more

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Rated 4 out of 5 stars

I had no experience of buying/returning on line with no telephone option but need to say although it was a pain to write messages the answers were helpful but also in some way comforting. Thank

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Rated 1 out of 5 stars

I am not reviewing the product itself, as I never received it. However, I feel compelled to comment on the service. Despite being charged for shipping, a full month has passed and the item has still... See more

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Rated 3 out of 5 stars

Sizes are bizarre. Did what they suggested and bought a size bigger for wider feet. Arrived still narrow but way too long. Had to pay to return! I explained I followed their instructions but they wer... See more


Company details

  1. Shoe Store

Written by the company

At mahabis, we believe comfort has a far-reaching impact, influencing your physical, mental, and emotional well-being. Our mission is to deliver unparalleled, seamless comfort at home that elevates not only your downtime, productivity and focus but also aids in recovery, enhances creativity, and improves performance. To achieve this, we meticulously craft mahabis with the latest footwear innovations, the finest materials and beautiful, creative designs. Since we launched, mahabis has now created footwear, with 2023 being the year we released the mahabis dreamer sandals. mahabis - footwear for all day long.

mahabis slippers

Written by the company

Thank you for sharing your reviews of mahabis with us. We aim to answer all negative reviews within 48 hours to assist you with your issue.
Free and easy returns
Try mahabis today – if you're not entirely happy you can return your slippers for an exchange, free of charge.
Friendly customer support
Our customer service team are here to answer any problems or queries you may have, email us at support@mahbis.com

Contact info

4.2

Great

TrustScore 4 out of 5

43K reviews

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Rated 5 out of 5 stars

Prompt refund when parcel got lost

Prompt refund when parcel got lost. Very reliable.

24 February 2026
mahabis logo

Reply from mahabis

Hi Mary,

We appreciate you taking the time to share your experience. We're happy to hear that our service met your expectations following the lost parcel.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Comfortable!

19 February 2026
mahabis logo

Reply from mahabis

Hi Dominic,

Thank you so much for your review!

We’re glad to hear you found it comfortable — that’s exactly what we aim for!

We really appreciate your support.

Kind Regards,
Mahabis

Rated 2 out of 5 stars

2 stars just because I do find products…

2 stars just because I do find products to be very good but marketing practices are in stark contrast to the products. Recently, I started receiving daily emails (occasionally even 2 emails per day) even tho my preferences are to receive emails monthly. I would really like to see any market research suggesting that people like to see daily emails about shoes?

Edit after PR response from the company.
Needless to say that I have unsubscribed completely yesterday ….and just received another promotional email

19 March 2026
Unprompted review
mahabis logo

Reply from mahabis

Hi Alex,

We appreciate your feedback and are sorry our email frequency doesn't align with your preferences. We value your input regarding our marketing practices. We'll review your communication settings and look into this issue to improve your experience.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Brilliant service and delivery as…

Brilliant service and delivery as usual. The Trainers are amazingly comfortable and feel like you’re not wearing anything.

17 February 2026
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Reply from mahabis

Hi Matthew,

We're happy to hear that you received brilliant service and delivery! It's great to know you find the trainers amazingly comfortable; thank you for your positive feedback.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Comfortable

Comfortable, easy to put on and look great.

16 February 2026
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Reply from mahabis

Hi Tommy,

We're happy to hear that you find them comfortable and great-looking, and that they are easy to put on. Thanks for your positive feedback!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

I love them

I love them
Warm, comfortable,easy 🩶

15 February 2026
mahabis logo

Reply from mahabis

Hi Asli,

We're happy to hear that you love them and find them warm, comfortable, and easy to use. Thank you for the great feedback!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Lovely slippers.

Well made and a good fit.
Very comfortable.

15 February 2026
mahabis logo

Reply from mahabis

Hi Christine,

We're happy to hear that our product fits well and is comfortable! Thank you for your positive feedback; we appreciate it.

Kind Regards,
Mahabis

Rated 3 out of 5 stars

The quality seems to be changing

The quality seems to be changing. I still have my first Mahabis and they are completely different — the wool, the finish, the shape… I have always bought the classic ones, and I was negatively surprised by the last pair I received.

13 February 2026
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Reply from mahabis

Hi Claudia,

We appreciate you sharing your experience. We're sorry to hear that the quality of your recent purchase didn't meet your expectations compared to your first pair. Your feedback regarding the wool, finish, and shape is valuable, and we will look into this.

Kind Regards,
Mahabis

Rated 1 out of 5 stars

Watch out for the postage insurance con.

Was about to place my first order with Mahabis but at checkout I was charged £3.95 delivery plus £3 postage insurance. I thought delivery was the responsibility of the merchant??

Finally placed my order with Allbirds with free delivery and no insurance nonsense.

Edit - After reading Mahabis response I should add that I know the insurance was optional, my question is why is it necessary? Shipping is the responsibility of the retailer not the customer. Any additional cost, optional or not, is just a way of adding value for the retailer not the customer.

13 March 2026
Unprompted review
mahabis logo

Reply from mahabis

Hi Ian,

We’re sorry for the confusion caused during checkout. The “Package Protection” fee is an optional service that covers your parcel in cases such as loss, misdelivery, or theft during transit.

This option can be removed at checkout if you prefer not to add it to your order. We appreciate your feedback and thank you for sharing your experience.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Great price

Great price , very good delivery

12 February 2026
mahabis logo

Reply from mahabis

Hi team,

We're happy you had a great experience with our prices and delivery. Thanks for your feedback!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Satisfied customer

Easy to read website; easy access to inventory; not a long time to receive slippers

12 February 2026
mahabis logo

Reply from mahabis

Hi Danna,

We're happy to hear that you had a positive experience with our website and quick delivery. Thank you for your valuable feedback; it means a lot to us.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

10 February 2026
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Reply from mahabis

Hi Joanne,

Thank you so much for your kind review.

We’re delighted to hear you had an excellent customer service experience. Your feedback means a lot to us!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

excellent firm to deal with

excellent firm to deal with; very professional

8 February 2026
mahabis logo

Reply from mahabis

Hi Alan,

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was professional and helpful.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

I've bought Mahabis before

I've bought Mahabis before, always excellent quality.

10 February 2026
mahabis logo

Reply from mahabis

Hi Diana,

We're happy to hear that you've consistently experienced excellent quality with our products. Thank you for your continued support and positive feedback!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Comfy, warm, and wonderful shearling slippers

I really like my shearling slippers, they arrived on time, and the custom service was wonderful.

9 February 2026
mahabis logo

Reply from mahabis

Hi there,

We're happy you really like your shearling slippers! We appreciate you mentioning the timely delivery and wonderful customer service you experienced.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Love this product

Love this product, long lasting, comfortable, super colour. Live in these shoes every day.
Quick delivery.

9 February 2026
mahabis logo

Reply from mahabis

Hi Susan.

We're happy to hear that you love the product! It's great to know that you find them long-lasting, comfortable, and a super colour. We appreciate your feedback regarding the quick delivery.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Great sale offer

Great sale offer, love these slippers so comfortable and the postage was extremely fast especially since I live in NZ

3 February 2026
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Reply from mahabis

Hi Trudy,

We're happy to hear that you love the slippers and found them comfortable. We're also glad the postage to NZ was so fast! Thanks for your positive feedback.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

My wife loves her slippers

My wife loves her slippers. I had to return the 1st pair because she didn't like the color. I was really surprised by how smooth the return went. Great company to do business with.

3 February 2026
mahabis logo

Reply from mahabis

Hi William,

We're happy to hear that your wife loves her slippers! We're also glad the return process was smooth. Thank you for the positive feedback; we appreciate you choosing to do business with us.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Everything from ordering the item to…

Everything from ordering the item to delivery of the item was straight forward, with delivery on time as ordered.

29 January 2026
mahabis logo

Reply from mahabis

Hi Brian,

We're happy to hear that your ordering and delivery experience was straightforward and timely. We appreciate you taking the time to share your positive feedback!

Kind Regards,
Mahabis

Rated 1 out of 5 stars

Just awful and caused so much stress

Just awful then Sophie intervened in what was a total fiasco in order to get a refund. It caused me so much stress and was because your support team didn’t check that I had indeed sent back the 2 items I wanted a refund for. Can’t be called service, it was a trial and your team didn’t believe me till I sent photos and wrote to the CEO to show how I was being treated

2 February 2026
mahabis logo

Reply from mahabis

Hi Deborah,

We regret the trouble you experienced and appreciate you bringing this to our attention. We'll investigate why the returned items weren't initially verified and how the support team handled the situation. We are sorry for the stress caused.

Kind Regards,
Mahabis

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