Purchased property through Chancellor's Hereford. Submitted the guide price listed on their website, which was rejected instantly, on the basis seller would complete additional renovations. Submitted a higher bid, but plot twist: the seller did not complete the renovations, and left the property in an unsanitary state. I'm talking rotting meat being left in the sink levels of bad.

Called the Estate Agents asking for immediate assistance. There were missing keys, no instructions as to how to access utilities, and we needed to make contact with the selling party.

Chancellor's response was to effectively shrug and say "tough luck. Your problem, not ours."

I was left distressed and needed additional guidance and assistance from the agents involved, especially in light of the uplift paid. None was forthcoming.

Chancellors will act solely in their interest, and not yours. A house purchase is the most stressful transaction someone can go through, and if you are potentially purchasing through Chancellors, I would strongly recommend you think twice. They are unhelpful, require constant chasing, and when you complain, will tell you that it's entirely your problem to fix.

And that's on top of the sanity destroying following up you'll need to do around how the transaction is actually progressing.

Avoid, at all costs. Even if you find your dream property - just don't do it. Not to be trusted.