We had two problems. Firstly the staff gave us the wrong information about the Trek pannier fitting. Secondly, the Balfe computer system said that the additional fitting we needed was in stock, and w... See more
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A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. L... See more
Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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The bike was sent back as there was damage. 16 days later still no money back . Have emailed which has been ignored, have also rang and keep getting told someone will ring . As of yet nobody has bothered. I have had to ring the finance company to try and sort it out as balfes wont return the money till they get the bike back . The bike has sat at Nottingham since 3am on the 30th of July, now 14th August and still not moved
30 July 2026
Reply from Balfe's Bikes
Thank you for sharing your experience. We’re sorry that you’ve been left waiting for your refund and, in particular, that you’ve had to repeatedly contact us for updates.
We understand how frustrating this is, especially when you can see that the returned bike has been held within the courier network and you are understandably waiting for the return to be completed so your refund can be processed.
Our refund process requires the returned bike to be received back with us before the refund can be completed, but we recognise that this does not make the lack of communication any less frustrating. You should not have to repeatedly chase us or be promised a call-back that does not happen.
We’re reviewing the handling of this return and the communication around it so that we can improve how we manage situations where a return is delayed in transit.
We’re sorry that your experience has fallen short of the standard we expect and appreciate you bringing this to our attention.
Shop with confidence
Knowledgeable, friendly and experienced bike people in Dulwich Balfe’s. Shop here with confidence, people.
8 August 2026
Easy to use website for orders
Easy to use website for orders. Quick delivery and good communications. Reasonable prices.
8 August 2026
Excellent communication throughout.
Excellent communication throughout the entire process. The website is well structured and easy to navigate, ordering was easy and straightforward. Goods delivered quick and well packaged.
4 August 2026
Great customer service
4 August 2026
New Helmet with my name on!
Quality products @ Sale prices,delivered in good time.
I really enjoyed dealing with Balfe,s
and apparently so did my brother and the guy down the road!
4 August 2026
Fast efficient service
Fast efficient service. Arrived to find bike ready and after a comprehensive fitting session was ready to go. All staff were very helpful and informative.
Will certainly recommend Balfe to friends.
8 August 2026
Excellent price and quick delivery.
8 August 2026
Efficient, helpful and friendly
Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He was very helpful and informative in addition to being efficient at his job.
8 August 2026
Great bike, not great service
Great bike, not great service. Took a lot of chasing to confirm the bike had arrived and was ready for a test ride. After the test ride I waited whilst the mechanic fitted the mudguards, only to discover they had the wrong mudguards (and were fitted poorly). After re-ordering the correct mudguards, arranging to get them fitted at a convenient time was difficult, so I ended up fitting them myself.
It’s a shame - the staff are very friendly and knowledgable, but when spending over £1,500, I’d expect a bit more “joined up” customer service.
8 August 2026
Great company!
Absolutely seamless transaction from enquiring about the Cycle2Work scheme through to delivery! Turnaround time from ordering to delivery was about a week which is outstanding in my books! Cannot recommend enough! Thanks guys!
8 August 2026
Horrific customer service & awaiting £2k order a month later
Horrific customer service. I have been waiting for my bike and accessories for over a month. I have contacted the company four times about this and they have promised to send me my bike two weeks ago and it still hasn't arrived. I'm actually in shock as to how back this customer service is. You feel like your requests are going nowhere. I feel like I've been scammed for significant sum of money. I would reconsider using this retailer vs other privders.
14 August 2026
Unprompted review
Reply from Balfe's Bikes
Thank you for sharing your feedback. We’re sorry that the delay in receiving your bike and accessories has left you feeling so frustrated.
We have reviewed the order and can see that you have been in contact with our team on several occasions, and updates have been provided throughout those conversations. We appreciate, however, that despite those updates, the fact that the order has taken longer than expected is understandably disappointing.
We recognise that when you have been waiting for a significant purchase for this length of time, updates alone do not make the delay any less frustrating. We’re continuing to work on improving our fulfilment processes and the accuracy of delivery expectations so that we can provide customers with clearer and more reliable timescales.
We’re sorry that this experience has affected your confidence in Balfe’s and appreciate you taking the time to share your concerns.
Very helpful and knowledgeable
Very helpful in recommending and providing specific bits of kit for my wife's bike
3 August 2026
Obviously they did a good job but…
Obviously they did a good job but upsold to mega… classic bike shop
3 August 2026
My New Black Beauty
I have recently got into the world of Road Bikes, studied for what I wanted. Finally landed on a bike, made the purchase from Balfe’s. Kept informed throughout my order, bike was built and shipped came when it said it was going to be delivered. Best price I found for the bike selected. Will be back for sure
4 August 2026
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