Excellent customer service. Made an order for our grandson's birthday for several items. One item was on back order so they kindly split the order so that we had something to give him on his birthday... See more
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About Tredz
Written by the company
Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.
We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match.
Written by the company

- Free Delivery
- tredz offers FREE DELIVERY on all orders over £50 to all of the UK on almost every product and a 90 day returns policy.
- Interest Free Finance
- We offer 0% finance on orders over £99, subject to status.
- Ready to Ride
- We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.
Contact info
Castell Close, SA7 9FH, Swansea, United Kingdom
- 01792 799508
- info@tredz.co.uk
- www.tredz.co.uk
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Great company to deal with
Great company to deal with. They have never let me down. I bought my Giant Revolt Gravel bike through them and have just received my Garmin Forerunner 965
Superfast delivery
Superfast delivery. Recommended. How online shopping shpild be. Will use again. Thank you.
Stand pump delivered very fast by DHL…
Stand pump delivered very fast by DHL and left outside the front door as I was out (should have been left with any neighbour). I was a little surprised it was loose in the cardboard box (no paper or stuffing) but it wasn’t damaged and is probably quite robust.
Reliable and trustworthy brand for bike…
Reliable and trustworthy brand for bike related gear - good website and good deals
Quick delivery and amazing price on…
Quick delivery and amazing price on helmet from £180 down to £75
Cheaper than elsewhere
Cheaper than elsewhere, plus on £20 delivery to the Isle of Man is insanely cheap. Good comms, checks on bike assembly, all very reassuring, thank you.
Friendly and communicative
Friendly and communicative. Even though some parts were delayed from the supplier they separated the shipments for me and all has arrived. Great value and service.
Exactly what I wanted and at a price…
Exactly what I wanted and at a price that I liked. Delivery as promised
May use AI-assist with repliesRead more
Not very helpful at all
Not very helpful at all. Didn’t offer good customer service, when I collected it said it’s a new model unsure how it works. Bought a bike here a few years back they couldn’t do enough, how times change

Reply from Tredz
first class customer services
Ordering and quality good. Packing poor.
Ordering and quality of items are fantastic. The only problem I have, which lost a star, is the poor packaging. Boxes arrive crushed, due to only being protected by a simple Jiffy bag. This has happened twice now and both times my boxes inside were damaged. Ok for personal use but poor if bought for someone to give as a gift. Possibly rough handling by the couriers.
super helpful, knowledgeable, professional and friendly
Wanted a new gravel bike, smart trainer and a few other bits and pieces. Spoke to John there who was super helpful, knowledgeable, professional and above all friendly. The bike is superb and as soon as I've connected the trainer to the internet (how times have changed!!) I'm certain that'll be fine too :-)
Couldn’t fault them everything was…
Couldn’t fault them everything was great from start to finish
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