Tredz Reviews 95,254

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and prompt delivery. Many people highlight the wide selection of products available and the ease of the ordering process. Consumers frequently mention that items arrive well-packaged and as described, often exceeding expectations for speed and condition. However, some customers also noted issues with the delivery service, specifically mentioning problems with lost packages, delayed deliveries, and poor communication from the third-party courier. A few reviewers also experienced receiving items that did not match the description on the website or had missing parts, requiring further communication with the company to resolve.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising fast and prompt delivery, with many... See more

Product

Reviewers express satisfaction with the products, often highlighting great quality, competitive prices, and a... See more

Price

Customers had positive experiences with price, consistently finding items at competitive and reasonable... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fast service, noting... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service. Made an order for our grandson's birthday for several items. One item was on back order so they kindly split the order so that we had something to give him on his birthday... See more

Rated 5 out of 5 stars

Bike was really well packaged, it was obvious that it had been really well checked and set up too. Tredz did brilliantly and get a 5 star review, sadly their delivery company delivered my bike to t... See more

Rated 5 out of 5 stars

Fantastic selection of bikes and kit at very very good prices. Delivery and support post delivery as always is top notch. This place is always my fist stop for new bikes and always delivers the... See more

Rated 5 out of 5 stars

Really good services and updates provided by tredz. They also upgrade my hamlet as they didn’t have the one I wanted in stock so was pleased with that. The only let down was the delivery company who l... See more

Rated 5 out of 5 stars

Simple process from start to finish. Delivery on time with zero issues, all parts being present with the bike being virtually armour plated for delivery. Post delivery, you get useful and welcomed fol... See more

Rated 5 out of 5 stars

Good website, informative. First Emtb purchase so keen to research options, No local shops due to location, the price was fair and delivery was included, other on line retailers wanted excessive char... See more

Rated 5 out of 5 stars

Have used Tredz before, very easy to navigate and purchase from their website. Prices are always competitive, free and prompt delivery, what's not to like.

Rated 5 out of 5 stars

My first time using Tredz, and i was very happy with my buying experience. I was kept upto date from purchase to delivery, and the item came well packed and was delivered on time. Will definitely use... See more

Rated 5 out of 5 stars

Tredz is always my first port of call for everything bike related. Almost everything is in stock ready for immediate delivery which is quick. The technical chat service is great. Top job all round re... See more

Rated 5 out of 5 stars

The item was priced really competitively and well described. The ordering process was smooth and simple. The items were despatched quickly and arrived in good time. The items arrived packaged well an... See more

Rated 5 out of 5 stars

Customer service has been second to none. The item turned up with a bolt missing from packaging from the OEM and Tradz team sorted out a replacement very quickly and without fuss. Very impressed

Rated 5 out of 5 stars

Item arrived promptly and exactly as ordered. The Tredz website is great for finding exactly the component or item you need, with help and advice available if needed.

Rated 5 out of 5 stars

Needed new front light for my bike light. Went into national chain shop - £99.99 for my first choice. Jeff Bezos wanted £85 but it also needed renewal of £9.99 Amazon monthly charge. Went on line to T... See more

Rated 5 out of 5 stars

Ordered a new saddle to replace my stock saddle that was causing pain in my "man areas" The new saddle arrived in timely fashion and perfect condition. It was also competatively priced And... See more

Rated 1 out of 5 stars

The bike I studied on their website duly arrived . BUT bore little resemblance to the one that actually arrived . Apart from the colour perhaps .contacted them but would then have to rebox it then sor... See more

Company replied

Rated 3 out of 5 stars

My bike is a joy and a wonder. Sublime. Tredz did everything right - lovely bike, well packaged, good price, quick dispatch, good range of accessories. DHL delivery however… I’m amazed I’ve fina... See more

Company replied

Rated 5 out of 5 stars

Purchased the garmin 1040 as the old garmin 1000 finally gave up. Great service from Tredz purchased and arrived as date confirmed on order. Well packaged great service. Would recommend.

Rated 2 out of 5 stars

Mixed feelings when you buy from Tredz They do a decent job (although a bit slow to ship). The biggest issue is that Tredz shareholder (halfords) is more interested in a cheap PR exercise than i... See more

Company replied

Rated 5 out of 5 stars

I ordered a new bike from Tredz, the process was very straightforward. Once ordered the tracking was really helpful, in fact the bike and accessories a day earlier than originally anticipated.

Rated 5 out of 5 stars

Always a great places to buy biking stuff. I’ve been buying from Tredz for a number of years and never let me down. I had a couple of warranty issues which were all dealt with easily and hassle free.... See more

Rated 5 out of 5 stars

Super easy to order, my bike came and the box wasnt in the best condition. The staff where great and understanding. Luckily nothing was wrong with the bike after going over it under a torch. They advi... See more

Rated 5 out of 5 stars

Cheapest price I could find online, and good quality -SKS frame bag, Zefal helmet mirror (bought for safety) , and a Lezyne CO2 pump head. Pleased with all of the above. Delivery quite prompt too.

Rated 1 out of 5 stars

Paid for next day delivery. Part of the order was missing. Took a week to send the missing part. DHL delayed the second part again. Did not refund next day delivery charge despite DHL being hopeless.... See more

Company replied

Rated 5 out of 5 stars

The product was as advertised. It arrived on time and in good condition. The item was at a reasonable price. I have used this supplier before and continue to to do so

Rated 5 out of 5 stars

Fantastic customer service, fast delivery and great selection. I’ve bought a few things from them and I can’t fault anything, highly recommend

Rated 5 out of 5 stars

Great items even bettered by the sale. Managed to grab some Ride Concepts for my lad at a ridiculous price! Delivery was super quick!

Rated 1 out of 5 stars

I ordered my bike on 02/03/26 and still haven't received it. I contacted DHL who informed me they had misplaced it and that I would need to contact Tredz to raise a ticket. I did this and was told... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Tredz, my son loves his Trek, it came almost fully assembled and very fast.

Rated 5 out of 5 stars

Ordered three items from this company and they arrived at noon the next day. Excellent service and very reasonable prices.

Rated 5 out of 5 stars

Great Tpu tubes ( non repairable am, but I would not repair these anyway just replace)

Rated 5 out of 5 stars

Great super fast service as always from Tredz. Great products at excellent prices. Tredz is my go to for all things bike related.

Rated 1 out of 5 stars

This will be the same as all the other reviews of the last week. Notified by Tredz that my order will be delivered Thursday the 5th of March. Here we are Monday the 9th the 3rd d... See more

Company replied

Rated 5 out of 5 stars

Bought some Shimano cycling shoes, cheaper than anywhere else and delivered quickly.

Rated 5 out of 5 stars

Great item, exactly as described. Delivered easily and quickly. Great service and happy to order from again.

Rated 5 out of 5 stars

Excellent customer service, when the panniers we ordered were missing a screw, James and the team at Treadz were quick to reach out to their distributor and a new one was delivered within a couple of... See more

Rated 1 out of 5 stars

Ordered a bike on the 24/2, it should have been delivered on 26/2 but it keeps getting delayed or something. No idea why it's taking so long, yesterday DHL said it would be delivered today, today D... See more

Company replied

Rated 2 out of 5 stars

Check your emails. I wrote asking about this, but no reply, not even an acknowledgement. When it didn't arrive, I wrote to you, but no reply. Eventually came 4 days later - the tracking was updat... See more

Company replied

Rated 5 out of 5 stars

Good range of products at competitive prices. Well designed website with good information on products and options.

Rated 5 out of 5 stars

Wheel looks good, delivered the next day. Reasonable price, overall very happy.

Rated 5 out of 5 stars

Very competitive prices for the two items I ordered and both came extremely quickly.

Rated 5 out of 5 stars

Easy Webb site to use, Prices good and quick delivery you cannot ask more than that.

Rated 5 out of 5 stars

Treds are my go to for bike stuff. Trusted value, service and postage. Effortless

Rated 5 out of 5 stars

Easy to navigate web site. Excellent service and all at a reasonable price.

Rated 1 out of 5 stars

Tredz dispatched my first bike which never arrived. They use DHL as a delivery partner who LOST a 2m box with a bike in plus all accessories. After waiting 5 days Tredz agreed to send me a diffe... See more

Company replied

Rated 5 out of 5 stars

My new helmet arrived on time and in good condition. Have had a few items now from Tedz and I am very pleased with them.

Rated 1 out of 5 stars

Still no bike, it was ordered on 24/2, DHL collected it on 25/2, it should have been delivered on the 26/2. It's now the 5/3, still no bike, it's 8 days late, no idea when it's getting delivered.... See more

Company replied

Rated 5 out of 5 stars

Ordered various bits on Saturday night, delivered on Monday! Great service.


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About Tredz

Written by the company

Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.

We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match.

Written by the company

Free Delivery
tredz offers FREE DELIVERY on all orders over £50 to all of the UK on almost every product and a 90 day returns policy.
Interest Free Finance
We offer 0% finance on orders over £99, subject to status.
Ready to Ride
We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95K reviews

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. They have never let me down. I bought my Giant Revolt Gravel bike through them and have just received my Garmin Forerunner 965

24 March 2026
Rated 5 out of 5 stars

Stand pump delivered very fast by DHL…

Stand pump delivered very fast by DHL and left outside the front door as I was out (should have been left with any neighbour). I was a little surprised it was loose in the cardboard box (no paper or stuffing) but it wasn’t damaged and is probably quite robust.

23 March 2026
Rated 1 out of 5 stars

Not very helpful at all

Not very helpful at all. Didn’t offer good customer service, when I collected it said it’s a new model unsure how it works. Bought a bike here a few years back they couldn’t do enough, how times change

23 March 2026
Tredz logo

Reply from Tredz

Hi Chris,

Thank you for your review and feedback.

I’m really sorry to hear about your recent experience, this certainly isn’t the level of service we aim to provide.

I’ve been in direct contact with you to offer further support and to make sure everything is fully resolved.

If we can be of any further support, please contact us via live chat on our website.

Kind regards,

John,
Tredz Team.

Rated 4 out of 5 stars

Ordering and quality good. Packing poor.

Ordering and quality of items are fantastic. The only problem I have, which lost a star, is the poor packaging. Boxes arrive crushed, due to only being protected by a simple Jiffy bag. This has happened twice now and both times my boxes inside were damaged. Ok for personal use but poor if bought for someone to give as a gift. Possibly rough handling by the couriers.

23 March 2026

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