Balfe's Bikes Reviews 21,333

Brought my bike in for a gear service as the gears weren't operating effectively. After collection the gears work perfectly like new ! They are very professional and know exactly what they are doi... See more

I had a great experience at Balfe's Notting Hill bike shop. The staff were professional and very knowledgeable, especially James who was extremely helpful throughout. The team was patient with my Cyc... See more

What a great first impression! Warm welcome from such easy-going, knowledgeable guys! Genuine warmth, interest and an obvious passion for cycling. It counts for so much these days!

Returning customer for a reason! My first purchase was a helmet, last year a full bike and most recently a new groupset for my bike. The service has been very quick, easy and items have always been we... See more

We have had to bring our sons Commencal bike into the Crawley store 3 times over the past 2 weeks, all to do with issues from the assembly of the bike from the provider, nothing to do with Balfes, how... See more

My new bike came boxed and wrapped/protected beautifully. The courier used clearly looked after the package as it arrived unmarked. The bike even arrived a day earlier than the estimated delivery... See more

No hidden charges. The sale price was the cost to me. No fee for cycle to work voucher or for delivery. Bike delivered ready to ride except straightening bars and fitting pedals. Even tubeless pressur... See more

Service is excellent. I came to collect my order and ask for an advised about e-bikes. Giles happily accommodated my request. He shared information on what to look for in an e-bike, power, battery and... See more

The product arrived on time with tracking info throughout the deliveryprocess. The item didn't fit my partner but the returns process was simple and efficient. I had to cancel a separate order and was... See more

Bike arrived promptly & had been expertly packaged in nice large box. Bike was already fully assembled so just needed to adjust the seat. They also gave me a very generous loyalty voucher with the bik... See more

I had a great experience with Balfe’s Bikes. Staff knew their stuff and were happy to spend time helping me out. They were responsive to follow up emails and made an effort to make sure my bike purcha... See more

I just wanted to thank Balfe for their work today. I had a bike alarm which seemed to have stopped working. My husband thought it might be the remote control but was unable to open it. . Th... See more

I've shopped at Reigate and at Sutton. At both stores I've found the staff to be very helpful and supportive when I've asked questions and then made decisions. My wife has also purchased some bike acc... See more

Balfe's were responsive to emails and price matched without question. The ordering and delivery process was straightforward and the bike arrived well packaged without any issues. The bike also came... See more

Very disappointed from the service I received from Balfes on a high end bike (Scott Spark). The bike was delivered (twice as I had to send it back!) with very obvious faults and issues like dropper po... See more

Waited 5 days for a customer's part which I paid extra for 48 hour delivery! If you dont have the part in stock for delivery dont offer the service! Its obviously being sort from your supplier so if t... See more

Excellent service all round. Good communication during ordering process. Bike was built and shipped with fast turnaround. Bike was received well packaged and completely built with only the pedals to... See more

I had a great experience at Balfe’s Bikes in Kingston when purchasing my new bike. The fitting was exceptionally thorough and made a real difference they took the time to get everything perfectly adju... See more

Trek fuel exe. Good communication, excellent courier service for the huge box the bike arrived in. The bike was well prepped and even came with the front wheel on so only had to rotate the handlebars.... See more

Balfe's is a great group of local bike shops, featuring excellent products and reasonable prices. Staff are knowledgeable and helpful, making them a great LBS for any neighbourhood.

Been looking at this product for a while. Balfes price was better than anywhere else online so couldn't pass up on such a good deal. Good communication and fast delivery.

The team at Chiswick were friendly, knowledgeable and provided customer-focused advice rather than trying to sell me extras. A big thumbs up to Mike and Simon. Thank you both for being so accommodatin... See more

Very impressed from start to finish. Ease of order, delivery time and the bike itself. Well packaged and a solid build by their mechanic. Highly recommend.

I bought the crankset straight from the manufacturer but through balfe's - This saved me over £30 and delivery was up to date with order confirmation To sum up - I'm very happy

I took my son’s Trek bike (which I hadn’t bought there) because there was a problem with the back wheel. Danny at the Sutton branch couldn’t have been more helpful. Problem sorted and kept informed al... See more

Absolutely brilliant. I bought a bike which turned out to be too big. The team was so helpful and accommodating at the time when I asked to exchange it. It came as a relief

The delivery was timed perfectly, the bike was exactly as expected. Our delivery driver/bike tech Tony was so friendly and helpful! 10/10! When we need new bikes again, we would love to purchase fr... See more

Great service, bike arrived with pedals fitted, no huge card board box to dispose of and a set up for my weight on the suspension - couldn’t ask for better service!

Your colleague told me that I had a ball back tire when I didn’t it’s the racing bike and it has slick tyres. I had a second opinion third opinion. Also your colleague destroyed my brakes thank you... See more

Good prices but I placed 2 orders on the same day for IN STOCK items. First order placed on 3rd March and arrived on 9th March. Not the quickest dispatched but tolerable. 2nd Order made same day and s... See more

I ordered Trek lights for my bike and received them exactly as ordered and in very good time. The lights are brilliant and I am a very happy customer. I will definitely use Balfe’s Bikes in... See more

The team were super helpful in helping me pick out a bike that met my needs, getting everything ordered and built and setting me up to go! Everything was handled very professionally and smoothly!

I was very impressed with the delivery time of my Wahoo trainer. Almost next day! Everything was well packed and exactly as expected.

Correct sizing comfortably at a very reasonably price. Delivered 3 working days after order. I call that good service.

My derailleur went into crash mode after I had to bunny hop a huge pothole, and I had absolutely no idea what was going on. I thought something was seriously wrong. Huge thanks to Ed, the mechani... See more

Excellent bike mechanic, very helpful staff. I would highly recommend. The work performed my bike was done to the highest standard

Ordering process easy and straightforward. Delivery well informed and quick. Delivery notice well in advance and 1 hr call from Delivery company before they arrived. Product great no assembly to comp... See more

I made an order with my cycle to work scheme. This in its self was a pain. I emailed twice to be able to make the order as you can’t make it through the website. I then didn’t receive a reply for over... See more

Balfes couldn't be more helpful and were super flexible when I changed my mind on the model before I collected the bike.

I had done a little research about the right type of bike for me. Found the ideal bike and Balfe's was my nearest stockist. I asked if they had the one I wanted as it wasn't on display. They very kind... See more

Simple ordering and reasonably swift delivery (slight delay due to one item coming from outside supplier, but made aware of that).

I went to get a service on a Saturday morning (having called during the week to say what I needed and was advised to drop it off)and met a dismissive terse man who I think was called Simon. Wh... See more

They are my go too bike shop great advice and support. Speedy responses and delivery. Brilliant company when I don’t live near them I feel they are there to help me.

The servicing and repair of my bike was, as always, excellent. My only gripe is the lack of communication regarding progress. I booked it in a week in advance. I only got an update when I visited the... See more

The staff were so helpful and knowledgeable guiding us on electric bikes which we are new to. Sam was really helpful explaining our choices and Steve gave us exceptional customer care, both on the pho... See more

Despite me turning up just a few minutes before closing they took time to answer my questions.

You not only had all that I needed, but you had a variety of options on price and quality which your assistant was able to explain and do a compatibility check on my bike components.

I bought a rather nice Trek Fuel EX in the sale for my son. It came with an inferior shock to what was advertised and on every other bike of this same model that I've seen in various vid... See more

Amazing prices and deals. I was just browsing and I ended up buying my wife’s new bike! Delivery was quick and the bike came ready to ride! One of our favorite bike shops!

Really helpful and knowledgeable staff that did not try and hard sell. Good service as usual.

Brilliant service, nice easy website and fast delivery for not the biggest of orders ;-)

This is a great company their products are great quality very good value brilliant customer service

Sold an item out of stock. Purchased on 10/2/26 Received item 13/3/26

I booked my bike for a standard service. Additionally I requested that the tubeless tires have the sealant replaced and asked them to look at the power meter (fitted as standard on the bike, a brand t... See more

I bought some overshoes from Chiswick branch of Balfes. I couldn't get them over my cycling shoes so went to return them but was refused refund or credit even though I had the receipt because I didn't... See more

Bought a bike on the basis it would arrive in the “delivery window”. And guess what - it never did. Clearly this sits with a white glove company who will hold onto it until they have enough things to... See more