I'm very happy with my new watch! The best price possible, beautiful box, high quality and works like a charm. Package arrived fast, and the customer service is excellent! Highly recommend watches of... See more
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I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's n... See more
Company replied
I ordered a watch 8 days ago. I haven't received any confirmation or shipping information. I have tried to contact them for several days via whatsapp and email but nobody has returned me calls. The... See more
Edited: I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details... See more
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2.5
Poor
85 reviews
Hasn’t replied to negative reviews
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Defective and duplicate products
Defective and duplicate products. Asked for refund didnt got any reply. Be carefull after sales service is very very bad.
29 December 2022
Unprompted review
watches of Australia is scam
I bought a watch from watches of Australia. I asked them is it original or fake or used and they said watch is 100% original and brand new. I was pretty happy for getting my favourite watch at good price but upon arrival when I open watch box took watch packing off I saw watch band didn’t looked new it looked cleaned and brushed. It had stains band strips used old when I asked them and shared pictures of watch band being old, scratched and dirty. They stopped replying to my WhatsApp massage and emails. I’m feeling cheated and scammed. They don’t even bothered to reply me the only thing they wanted my hard earned money. I request everyone not buy from them it will Save your money time and a lot of stress.
Update order number : A shipment from order #2956WOAus has been delivered
& the email you have mentioned haven’t replied to my last 4 emails you want me to share screenshots here?
20 November 2022
Unprompted review
Reply from Watches of Australia
Hi Wa Wa, we can't find your order or emails on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us. We're always replying to our customers, as this is extremely crucial for our business. Our customers are always our priority, therefore, you informing us that we did not reply after emailing twice is incorrect. Please do send us an email at info@watchesofaustralia.com.au so we can assist you better.
Regarding authenticity, please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any jeweller of your choice to assess them for you.
*UPDATE*
Hi Ramesh, apologies for the inconvenience caused. As requested we have issued a full refund.
Thank you
Terrible customer service + watch came with broken link
Terrible customer service , I won’t buy again from this site.
I bought a watch for my dad for his anniversary. Came packaged lovely , very impressed . Gave it to my dad , he opened it up and went to put the watch on , only to see there was a link faulty . The link was sticking out.
I emailed the company to ask them what they will do and there response was I should take it into a jeweller and they will be able to remove the faulty link and the watch should be fine. They said they would offer me a credit on there website of what the jeweller would charge to fix it.
I explained , this should never happen in the first place . When you purchase an item it should come damaged and if it does they should be sorting it out not me going to a jeweller to fix the problem . What made me more mad is they think offering a small credit to buy another watch from them will make me happy ???
They won’t reply to my emails , obviously customer service isn’t important to them .
28 October 2022
Unprompted review
Reply from Watches of Australia
Hi Jessica, thank you for leaving us a review. We do understand the concern and the frustration. We are currently having a discussion with our quality control team.
However the issue you are having is a very easy fix. All you needed to do was replace the spring bar which is the fastest and cheapest way to sort it out. The watch is not broken, the spring bar may have gotten lose as a safety mechanism when there is pressure on the bracelet. Hope that makes sense.
Please do email us and let us know how did it go with the repairer, and if anything goes wrong, we will get back to you with a solution.
Apologies for any inconvenience caused Jessica.
Original watches with low price and good customer service.
Bought 5 diesel watches. 50% discount, Original and nice product. Good customer service, Fast delivery. Watches in great condition.
10 November 2022
Unprompted review
I got a watch from this online store…
I got a watch from this online store thinking its the real deal.
Nope its fake. If i was to buy a watch instore i would pay the same amount and received good quality and customer service.
I cant even return the item as they dont reapond back.
Dont ever buy anything from this store. Its a scam
27 October 2022
Unprompted review
Reply from Watches of Australia
Hi Melat, we are very sorry to hear this.
We are slightly surprised that you immediately posted a review here the same day you sent us an email. You did not give us a chance to reply back to you and assist you. We are facing a huge volume of emails everyday and we try our best to respond to all our customers on time. Delays do happen, and it’s never been more important for us as an online business to offer an exceptional experience – which includes providing great customer service.
However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us.
Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
Thank you Melat.
Absolutely excellent fast exactly as…
Absolutely excellent fast exactly as described as this was my first purchase no problems at all .and price was really good
18 October 2022
Unprompted review
Purchased a Hugo Boss watch from…
Purchased a Hugo Boss watch from watches of Australia, very happy with the watch.
However, very poor after sale service.
Best to buy from your local jeweller in case of warranty issues.
30 August 2022
Unprompted review
Reply from Watches of Australia
Hi Marie, I am very sorry to hear this. Please can you send us an email at info@watchesofaustralia.com.au and explain further? I'd love to make it up to you and make sure you have a pleasant experience with us.
Looking forward to hearing from you Marie,
-Watches of Australia team.
Best price I found online..
Best price I found online... genuine product. Excellent customer service after local post made a blunder... they followed through till my order was delivered. Will order again!
26 August 2022
Unprompted review
My partner loved it he gone into the…
My partner loved it he gone into the web page to look what else is there ..I m very please with the watch looks very good ..👍
19 August 2022
Unprompted review
I was very disappointed with the…
I was very disappointed with the service and transparency. I order multiple watches and each time I was charged international transaction fees, so they are not really 'Watches of Australia', not at least when you pay international fees. Never received a refund and upon questioning I was asked to talk to my bank. When my bank ran a bit of investigation then indeed it was international transaction.
20 July 2022
Reply from Watches of Australia
Hi Humanshu, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.
Thank you and apologies for any inconvenience caused.
Nice watches
Nice watches. Well priced. Prompt and great customer service. The delivery arrived within 3 days. Happy customer :)
11 July 2022
Unprompted review
Reply from Watches of Australia
Thank you very much Sweta! I hope you loved your Emporio Armani watches :)
I bought Marc Jacobs watch
I bought Marc Jacobs watch. I wore it for total 2-3 weeks. The so called genuine leather band was about to fall apart already. I couldn't enjoy the purchase as I spent money on it.
27 June 2022
Reply from Watches of Australia
Hi Uma,
I am very sorry you feel this way. As mentioned previously on email that according to our Returns & Exchanges Policy, "The warranty does not cover bands, straps, bracelets, battery, glass, exposed crystals and other embellishments."
To read our Returns & Exchanges Policy, please click here: https://watchesofaustralia.com.au/pages/returns-exchanges-policy
However, we are more than happy to arrange a new strap (including shipping) for you at a discounted price :)
Please reach out to us at: info@watchesofaustralia.com.au we’d like to make this right for you.
Thank you Uma for taking the time to share a review with us, and again we are very sorry for the inconvenience caused.
Brilliant service
Brilliant service, speedy delivery, great product …..ticked all the right boxes. Thank you
18 June 2022
High quality service and quick shipping
20 May 2022
orderd a watch gift set- watch and…
orderd a watch gift set- watch and bracelet received just a watch with an invoice that was less than i paid with no explanation
17 May 2022
Unprompted review
Reply from Watches of Australia
Hi Maree!
Thank you for taking the time to leave us a review. We are very sorry for this, I completely understand how frustrating this is. It seems that is a mistake from our side, thank you for raising this issue to us. Please allow us to make it up to you by providing you with a store credit. Please reach out to us at: info@watchesofaustralia.com.au
Thank you Maree,
Alex
Awesome and great
8 April 2022
excellent service and the watch is…
excellent service and the watch is original .... thank you
2 April 2022
Love the watch
Love the watch, delivery was extremely prompt after payment. Would shop with you guys again!
25 March 2022
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