Watches of Australia Reviews 85

Reply from Watches of Australia

May 22, 2023

Hi Shrivastav,
We'd like to address your concerns and provide some clarity.

First and foremost, we want to assure you that we do not sell fake watches or any counterfeit products. We are committed to upholding high standards of integrity and legality in all our operations. It seems there may have been a misunderstanding or confusion.

After looking into your review, we thoroughly checked our system and records but couldn't find any information with your name or account. It's possible there was an error or miscommunication regarding your specific situation.

We take such matters seriously. If you believe there has been a mistake or need further assistance, please contact our customer support team. We're dedicated to resolving any outstanding issues promptly.

Regards,
Salma

Reply from Watches of Australia

Mar 31, 2023

Hi Karen, your review is extremely misleading to others and to us.
I understand that timely communication is important to our customers, and we apologize if our response time has been slower than you had anticipated. However, please know that we receive a high volume of emails and messages each day, and our team is working diligently to respond to each one in a timely manner. We would never ignore our customers on purpose.

However, we wanted to address some of the statements made in your review that we believe are misleading. We have records that show we shipped your order on 30th March, and we were in communication with you throughout the process to ensure your satisfaction. Additionally, you had indicated to us that you were willing to wait for the new stock to arrive..

I am sorry that you feel 'cheated' we are quiet unsure why that is, since we were communicating with you and shipped your order already.

Thank you for taking the time to leave a review regarding your recent purchase from our store. We appreciate all feedback, both positive and negative, as it helps us to improve our products and services.

Reply from Watches of Australia

Feb 10, 2023

Hi Princess,

We are very sorry about the entire experience. I deeply apologize that your watch arrived in less than satisfactory condition and that you had to incur additional expenses to return it.

We try our absolute best to reply to all customers on time, as we always face a huge volume of calls, texts and email. However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us. Specially, as you mentioned we were communicating really well.

The watch we sent you is the exact watch you ordered. Please check your order confirmation, perhaps you're confused with another model. I also suggest checking the model number against your order confirmation and you will see that it is in-fact the same watch. Additionally, please go through the WhatsApp chat and look at the images you sent us of the old watch, it's the exact same watch.

Up until now we still did not receive any response back from you after confirming that it is the correct watch.

We hope to hear back from you soon.
Thank you

Reply from Watches of Australia

Feb 10, 2023

Hi Brett,

Thank you for bringing this issue to our attention. We are sorry to hear that the band on your watch broke. We understand your frustration and disappointment, and we would like to offer our apologies for any inconvenience this has caused.

After reviewing our warranty policy, we regret to inform you that band damage is not covered under the warranty. The warranty is designed to cover defects in materials and workmanship, and does not extend to damage caused by normal wear and tear, including damage to the band.

We understand your concerns regarding the standards of our products and we are committed to providing high-quality products to our customers. However, in this instance, we are unable to replace the band for you.

However, as mentioned to you previously we are more than happy to provide you a store credit to make up for the experience :)

Thank you,
Watches of Australia

Reply from Watches of Australia

Feb 3, 2023

Hi Sam, I am very sorry to hear that. We are based in Australia, but we keep our stock in multiple warehouses to have a world-wide reach. The location of dispatch depends on the model you purchased. We ship via DHL express, which is always a fast and reliable shipping option. You placed your order on the 22nd of Jan, and received the package less than a week.

Furthermore, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.

Thank you for taking the time to leave us a review, your feedback is always important to us as we always strive to do better.

Reply from Watches of Australia

Jan 11, 2023

Hi again Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.

We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.

As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.

Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.

Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.

Thank you