Terrible customer service + watch came with broken link
Terrible customer service , I won’t buy again from this site.
I bought a watch for my dad for his anniversary. Came packaged lovely , very impressed . Gave it to my dad , he opened it up and went to put the watch on , only to see there was a link faulty . The link was sticking out.
I emailed the company to ask them what they will do and there response was I should take it into a jeweller and they will be able to remove the faulty link and the watch should be fine. They said they would offer me a credit on there website of what the jeweller would charge to fix it.
I explained , this should never happen in the first place . When you purchase an item it should come damaged and if it does they should be sorting it out not me going to a jeweller to fix the problem . What made me more mad is they think offering a small credit to buy another watch from them will make me happy ???
They won’t reply to my emails , obviously customer service isn’t important to them .
Reply from Watches of Australia
Hi Jessica, thank you for leaving us a review. We do understand the concern and the frustration. We are currently having a discussion with our quality control team.
However the issue you are having is a very easy fix. All you needed to do was replace the spring bar which is the fastest and cheapest way to sort it out. The watch is not broken, the spring bar may have gotten lose as a safety mechanism when there is pressure on the bracelet. Hope that makes sense.
Please do email us and let us know how did it go with the repairer, and if anything goes wrong, we will get back to you with a solution.
Apologies for any inconvenience caused Jessica.