I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I wil... See more
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At The Finest Fudge Co, we don’t just make fudge - we make joy in slab form. Forget the old-school, crumbly cubes of the past. Our fudge is handmade in small batches, stirred and poured with proper care, and finished with bold flavours you won’t find anywhere else. Every slab is crafted to deliver that melt-in-your-mouth moment. Whether it’s a classic flavour like Chocolate or Vanilla, or a daring twist like Pina Colada or Pistachio, each bite is proof that fudge can be fun, modern, and completely irresistible. Always fresh - made to order, never stale Unique flavours - cheeky twists alongside timeless favourites Big slabs - 250g chunks that actually satisfy Gift-ready - beautifully boxed for maximum wow-factor Made with flair - small batch, hand-poured, zero shortcuts
United Kingdom
Replied to 78% of negative reviews
Typically replies within 2 weeks
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possibly the worst fudge I have ever had, firstly all the paper they wrap the fudge in sticks to the fudge and is a pain to get off. the wife brought for me for Christmas and I have just chucked the last 2 bars away its that bad. Tesco bags of fudge are much better.
Beautiful fudge, packaged beautifully and tastes even better. Always on tiktok lives they run, always answer as many comments as they can and are always super polite. Lovely company, lovely staff and lovely fudge. I have had 1 block not arrive with one of my orders to which they had refunded me for, within around 24 hrs of receiving my initial message. Keep up the great work 👍 👏
Disappointing.
Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but probably because I had to eat one I didn’t order myself due to the packaging errors. Wouldn’t purchase from here again as a result.

Reply from The Finest Fudge Co.
Ordered a special valentines themed gift a week before the day and the dispatch took so long, it arrived late. Waste of time and money ordering from them when they provide a themed gift but dont despatch in time (the courier delivered in good time, it was the company dispatch which took ages) When the fudge did arrive, it wasn't nice at all. Don't waste your money

Reply from The Finest Fudge Co.
I had ordered from this company and after waiting two weeks never received my order. I contacted them and was told they resent it and also provided a "full refund". By the end of the next week, I still hadn't received the reshipment and my refund was partial. I contacted them again and was this time provided the remainder of my refund and was again told they resent my original order. It never came. At least I got the refund.

Reply from The Finest Fudge Co.
Lovely fudge. Would 100% purchase again. Whole family loves it!!

Reply from The Finest Fudge Co.
The flavours taste chemical.
Rum and raisins, felt like I was eating a mouthful of bathroom spray.
My sister stopped breathing, it closed her airways, because it was so strong. SHE HAS ASTHMA!
This was my second order. We like Dulce de leche. But that's it. Not worth getting again. The halloween order was horrid.
Who tasted these fudges and thought, oooh lovely, I'll sell this to some poor unsuspecting victim.

Reply from The Finest Fudge Co.
Diam Fudge Best Fudge ever tasted. Very good service and price

Reply from The Finest Fudge Co.
Terrible service from the finest fudge company, after calling in at the fudge factory i was told you can only buy on line or from some markets, i live 2 minutes away seems a bit strange that you can't call in to buy fudge at slotted times, i ordered some fudge on line three weeks in still haven't recieved my fudge got in touch with the fudge helpline got no response a few days later tried again No response nearly four weeks later got a message to say my fudge was on it's way when i did finally receive it after tracking it had been to Preston and then back to Clitheroe this to me doesn't make sense, sorry but i won't be buying from here again and won't be recommending the fudge was a birthday present and it came too late, the customer service is terrible at least have the decency to reply to any queries and who is Lara is she a real person when i have read the replies from her it looks like AI

Reply from The Finest Fudge Co.
I wouldn’t use this company ever again ,ordered over 2 weeks ago ,still saying ready for dispatch ,emailed numerous times got no reply ,asked for refund as too late for present and still nothing ,never again

Reply from The Finest Fudge Co.
I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I will be contacting my credit card company for a refund.
I got my refund afternoon contacting via shopify

Reply from The Finest Fudge Co.
Have made a order online.
I looked to check on delivery, but this unfortunately said delayed.
I asked why its delayed on live, didn't answer my questions, completely missed my comments on purpose, then I get muted on the live! :(
There was a few people also chasing their orders.
What business does this to their customers.
Will not order again from here!!!

Reply from The Finest Fudge Co.
I'm not going to lie, I absolutely love this fudge. I have purchased on numerous occasions, however on the last occasion there a was a fair delay on my delivery. I contacted customer services on 2 separate occasions with absolutely no response to date! I did eventually receive my order but I will be thinking twice before ordering again sadly. I'm not entirely sure if the delivery delay was down to The Finest Fudge co, or if it was down to the courier unfortunately but I feel that communication would have been more than helpful!

Reply from The Finest Fudge Co.
Ordered for a birthday a week early so it had plenty of time to arrive and they recieved it a week after there birthday. I emailed customer service who told me they would look in to what was going on with my order and i havnt heard from them since. I wouldn't recommend them

Reply from The Finest Fudge Co.
I ordered over a week ago. I too wish I'd read the reviews. Terrible service. At the moment I'm not sure I will get my fudge. Time to goto my credit card to get a refund for goods not received.

Reply from The Finest Fudge Co.
Terrible fudge bought at Xmas market. Really sweet and artificial and a corner missing! No allergen information. Rolys fudge ten times better !

Reply from The Finest Fudge Co.
Daim Bar Fudge: The Daim element was almost non-existent. There was so little of it that my wife didn’t get any Daim pieces in her portion at all, and I had to show her proof that it was even included.
Chocolate Orange Fudge: This was surprisingly more enjoyable only once the fudge had started to go slightly stale, which isn’t exactly a positive point.
Peanut Butter & Jelly Fudge: I usually love this flavour combination, but it didn’t translate well into fudge. It was disappointing and didn’t capture what I enjoy about peanut butter and jelly.
“Arctic” Fudge: This had a blue line running through it, but I couldn’t identify what was supposed to be special about it in terms of taste. It looked more distinctive than it actually tasted.
Birthday Cake Fudge: This was essentially standard fudge with sprinkles. It lacked any notable “birthday cake” flavour and felt quite basic.
I can’t even clearly remember the final flavour from the box, which probably says a lot about how unremarkable it was.
Overall, despite the appealing marketing and variety of options, the flavours were weak or indistinct, and the experience didn’t feel worth the cost. I wouldn’t be inclined to order again based on this purchase.

Reply from The Finest Fudge Co.
I bought build a box so I was expecting 3 fudges when I only got one not that nice bought biscoff and it tasted horrid that wasn’t biscoff I’m am so angry. Also they sent me the rappers of 2 other fudges don’t buy waste of money do not recommend

Reply from The Finest Fudge Co.
Received my order within the estimated delivery time.Well packed and presented with the different flavours I ordered......Loverly creamy fudge.

Reply from The Finest Fudge Co.
Really shocked by the majority of negative reviews on here. The fudge from here is amazing. Im addicted!! (Although my bank account doesn’t like me with the amount I spend on it 😂) quality is great, soft silky and just pure delicious. You only need to have a small bit to satisfy the craving. Always keep mine in an airtight container to make it stay as fresh as when I receive it. I’ve tried their crumbly fudge which is nice but the soft fudge is my favourite. There’s been some flavours I’ve not enjoyed (baileys) but that’s because I know I don’t like the drink but I’d have FOMO if I didn’t try it.

Reply from The Finest Fudge Co.
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