Kath S.

Wish I'd found this company sooner! Superb service and exactly how it was described. I commute for work and have found it increasingly difficult to be able to get to pick up my prescription in time for when I need it and had a long search trying to find a company/pharmacy that would deliver through my letterbox. Quick delivery and arrived exactly when it was supposed to! Thank you!!

Don't waste your money folks, my order was supposedly dispatched using 24hr tracked with Royal mail on the 12th July and the tracking status has been showing "we're expecting it" ever since. I've contacted finest fudge co. but the customer service is non existent all they said is there was a problem with their printer but nothing about when I can expect to receive my order. Shocking and extremely poor service. Wish I hadn't bothered and spent my money elsewhere.

Part of the key set I ordered was out of stock but a lady I spoke to was really helpful offered to send what was available and the remainder would follow as soon as it was back in stock as we had no keys at all to be able to open/unlock the windows . In the end it all came at the same time. Somehow all 3 keys unlock the windows so we're all set again! Thank you for looking after us so well!!

The Shortest time as a customer with a company ever. Opened an account to order a top from this company on 11th June and paid for named day delivery to be delivered on Monday 16th June. Here we are on Sunday afternoon and my order hasn't been dispatched. Despite speaking with TWO "customer service" colleagues I failed to get any clear answers on whether my order would be dispatched and delivered in time for tomorrow. The first one was useless and ended the call without warning and the second was just as useless and also couldn't give clear a answer/explanation on what was happening with my order. So I cancelled the order and closed the account. I've had some pretty poor experiences as a customer over the years but I think this one with JD Williams is by far the worst, resulting in the shortest time I've ever been a customer with a company. The staff have absolutely no clue about giving good service or how to treat a customer and no idea what they are doing whatsoever. My first order with this company and most definitely the last.

My response to your reply. I cancelled the order and closed my account, I will NOT be giving my details to your company again. The fact that my order had not been dispatched with less then 24 hrs to go to the delivery day chosen and paid for, plus the incompetence and indifferent attitude of your staff is more then enough of my time wasted. This review is to advise others that this is not a good company to be a customer with.

Just finished my first pack of Magnesium 3in1. I'm the most sceptical of sceptics as I haven't slept well for MANY years despite trying everything suggested/available, which is why I've waited so long to pop on this review. I'm not sleeping through the whole night still but I am sleeping longer and better then I ever have so I'm taking this as a success!! I've also been looking at other supplements available to help me as I'm B12 deficient and Nutrition Geeks break things down and explain the benefits for you. A win for me and a definite recommendation! Thank you!!

I strongly advise not purchasing anything from this company. They are very happy to take your money but don't deliver your order despite confirmation by email at the point of purchase. They don't answer their phone and they don't answer emails or messages via socialmedia such as messenger. I am having to pass my order to PayPal to investigate so that I can get my money refunded.

I now have a deodorant case that I won't be able to use. Very first subscription order for refills never arrived. To make matters worse the customer service is totally indifferent and stalling tactics (including blaming the delivery service which is absolutely fine with other independent vendors I placed orders with after the order with Fussy) were used to avoid the inevitable refund when the order is clearly not going to arrive. Suffice to say I WON'T be ordering from this company again. AND I have found another company who fulfilled the same order without issue.

Ordered from this company on 14th December but as yet it still hasn't been dispatched. I emailed the company today and they replied that it looks like my order is lost. As it has been 2 weeks and there has been no updates from them I instructed them to cancel the order and refund. The reply to that was a request would be sent to the partner company and I will be updated when they have a response from them.
MY ADVICE TO ANY ONE CONSIDERING IT - DO NOT PURCHASE FROM THIS COMPANY !!!

Parcels just dumped on my doorstep and driver got back in the van BEFORE I'd answered the front door. Appalling service, totally unprofessional and absolutely no regard for the customer or the parcel being delivered. There should be an option for ZERO stars!!!


Replying to Yodels response:
Yes it's a very busy time of year for many businesses at this time of year. The vast majority of them still behave in a professional manner however, unlike your reply to my rating & comments and your driver. I also had deliveries from Amazon, FedEx , Royal Mail and DPD yesterday and they ALL waited to make sure I was home before they left the parcels they were delivering!!!

And here we are yet AGAIN with the appalling service that Kettering Morrisons take pride in. My last visit to this store was 06/09 which deserved at the very best a 0 star review and today nothing has changed/improved. Today the travelator and lifts were STILL not working. I don't remember when they WERE working for a very long time. Today the battle was to get some help with buying a couple of the stronger carrier bags. There were none on the bay where they are stocked. After spending a good 10 mins trying to find a member of staff I came across a lady who couldn't help as apparently she didn't know where they were kept and she would've walked off and left me to it if I hadn't persisted. The help didn't come though even though I made a couple of suggestions that would resolve the situation Diane (I asked her name) was more interested in Trying to justify NOT helping then the simple task of actually getting the carrier bags for me. Then she saw another member of staff who she said would know and they proceeded a debate on what to do next! I had enough by this stage and asked for a manager and I was promptly told I had to go over to the customer service desk for that - bearing in mind I was still yet to get any carrier bags so I could go to a till and pay for my shopping!!! The 2nd staff member told me her name was Sam and when eventually she went over to the service desk to call over a manager and he came over to talk to me I found out her name was actually Ann, not Sam (not misheard I always ask twice and then repeat it back and I wasn't corrected......)
I CANNOT understand how this company manages to stay in business when the service is so appalling, the staff have absolutely no intention of even Trying to help and all the managers do is apologise and say I'll speak to the staff in question. NOTHING is EVER done, NOTHING ever Improves. EVERY TIME I SHOP IN THE KETTERING STORE THERE IS AN ISSUE AND THEN A BATTLE TO RESOLVE THAT ISSUE. Absolutely disgusting that the staff continue to behave so badly and nothing is EVER done to improve that.


In response to your reply -- There was no confusion with names and you are completely missing the issue here. The customer service is non-existent, your staff are rude and miserable and have no interest in helping the customers. The facilities are also always unavailable. You say with each poor experience that you will strive to improve things - I visit this company to shop with extreme reluctance and ONLY EVER WHEN THERE IS NO CHOICE. There is NEVER any improvement to any of the issues and such promises are pointless when it's plainly and painfully clear that is unlikely to ever happen given the response from both your managers in the Kettering store and Your complete lack of understanding of the reviews given here on Trustpilot.

Kettering Store appalling service seems to be the benchmark for this store. EVERY SINGLE TIME I shop there (which is ONLY when I have absolutely NO choice) I have to search for a trolley, the travelator and lifts NEVER work. The staff are miserable and rude. I have no idea how this company continues to be viable with the attitude of the staff and the appalling facilities. It is painfully obvious that the customer experience is NOT a priority for this company. 0 stars should be an option!!

Everything about this company is shockingly bad. The customer service, the lack of knowledge and attitude of their staff. They have no clue what they are doing at all. This was my first order with them and I cancelled it because of how bad they are. Live and learn I guess but NEVER again!!

The level of incompetence within this company is astounding. The Manager I spoke to was more worried about conducting interviews for new employees then looking after a customer. The staff have very little knowledge of mortgage processes if any at all. I have found out that the paper copy of the deeds to my property were sent out to me by just the standard 2nd class post TWO YEARS prior to the end of the mortgage term without informing me of that rather then a traceable postal service and I have not received them. Their answer to that was I must contact the land registry Myself to obtain a copy rather then them sorting out their cockup. I am trying to arrange the final settlement and despite being on the phone with them for approx 3 hours ( due to there not being a mortgage advisor for me to see at my branch - they don't have one) I actually have no idea if that has been or is being arranged. I have no choice it seems but to seek advice from a solicitor to make sure that it will be sorted and settled. Appallingly non existent service, I strongly advise anyone considering using this company for any type of financial service - DON'T!!!

Evri drivers still think it's okay to leave customers parcels in wheelie bins and say that's a safe place. I caught the driver bang to rights yesterday and when I challenged him he just laughed at me. He didn't care one bit. I will never shop with any company that uses Evri as a courier from now on. The service is appalling

The discount voucher I was given to use throughout August isn't valid for offer prices but not being aware of that I queried why I didn't have the 15% deducted from my shop. But instead of explaining that to me the assistant just said if I wasn't happy she would refund it. I had to find out for myself how the voucher works. Appalling attitude and service.

The friendliness of the assistant serving me at the Kettering store changed to hostility when I declined to donate to the hearing dogs fundraiser (I already donate monthly to 3 other animal charities) to the point that my request for a receipt for my purchase was met with an angry glare while the receipt was shoved at me rather than given to me and there was no thank you given for my custom.
The Head Office doesn't take calls and I was directed to an online chat. By this point it became clear that this company are simply not interested in giving good customer service in any way. It took me 2 attempts to close my account (although at this point it's still live and I can still log in) and recieve email confirmation of that (my first attempt abruptly ended when the operator said she would do that straight away but cut me off by ending the 'chat' before I could ask for confirmation by email).
All of this put together shows me that Pets at home as a company have absolutely no regard for the customer or good service whatsoever. My decision to close my account being the right one is painfully clear.

Every time your drivers deliver my parcels into my wheelie bin as a safe place. Every time you tell me it will be sorted and measures will be taken to make sure it doesn't happen again. Yet here we are again with the same problem only this time I was at home and I caught the driver red handed putting my parcel in my wheelie bin. He didn't see what the problem was!! -- !!!A WHEELIE BIN IS NOT A SAFE PLACE FOR PARCELS!!!
When are you ACTUALLY going to stop this from happening???????????

The disparity for the level of customer service from one staff member to another at the Kettering Delivery office couldn't be wider. 2 weeks ago I was served by one staff member who couldn't be More helpful. Today I was greeted by 2 rude and surly members of staff who just DID NOT WANT TO HELP AT ALL and I left with them both SHOUTING at me as I walked out of the collections office about how bad My attitude is (!!!) The so called customer helpline is just as bad. That staff member wasn't interested in trying to help either, wouldn't let me speak to a manager and wouldn't email me a reference number for the complaint she claimed to have 'escalated' for me. I did choose the option from the automated system to give feedback on the service I received but that never arrived unsurprisingly, it seems that Royal Mail only want feedback if it's favourable to them. There should be an option to give minus stars on a review because this review definitely needs to be Minus Five.

Order placed 29/11/22, email confirmation of order states estimated delivery to be 30/11/22. Not sure how that's going to happen when today is 29/11/22 and my order hasn't even been despatched yet, there's no way delivery will happen tomorrow now. Disappointing first order and will be the last order as well. Never again!!! I'm going back to the company I normally use, they don't give false updates AND my order Would Have been dispatched by now.


My response to your reply:

1) The email confirming my order states another email would be sent to confirm dispatch. There was no email for that.
2) There is an option on your website to track my order that does not work.
3) The customer service you 'promise' does not exist. Your staff aren't able to do anything apparently, other then halfheartedly apologise.

My account is now due to be closed as a result of this company's false promises and incompetence, and I will recommend to anyone to AVOID spending their money with this company.

So aside from only ever having recieved poor/extremely poor customer service from this company on the rare occasion I find myself Having to shop there (closest supermarket to me, so if short on time that's when I shop there) I now find they are also liars. The latest 'episode' resulted in me being offered 2000 nectar points - even though I said I didn't want vouchers - which I was told would take 72 hours to be added to my Nectar account and I could use them with any retailer that accepted nectar as payment. 72 hours have since passed and lo and behold............... no nectar points have been added. Like I said, appalling service AND Liars. If it were possible to give zero stars I would.