Disappointing.
Disappointing.
Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but probably because I had to eat one I didn’t order myself due to the packaging errors. Wouldn’t purchase from here again as a result.
Reply from The Finest Fudge Co.
Hi there,
Thank you for taking the time to leave a review. We’re really sorry there was a packaging mix-up with part of your order. That’s never the experience we want anyone to have, especially when the fudge was meant to be a gift!
We’re also sorry to hear you felt our customer service wasn’t helpful, we always aim to resolve any issues as fairly and quickly as we can.
We really appreciate you sharing your feedback, & if you’d be open to it, please feel free to reach out to us with your order number so we can look into what happened and see if there’s anything further we can do.
Best wishes,
The Finest Fudge Co. Team 💛
help@thefinestfudgeco.co.uk