Hi there Dawn,

I’m really sorry to read this, and I completely understand your frustration.
Waiting over two weeks with no updates, and then not receiving a reply when you reached out, is absolutely not the experience we want for our customers, and I sincerely apologise.

It’s clear that something has gone wrong with the dispatch of your order & with our communication, and I’m truly sorry this has affected your gift and caused you so much inconvenience.

I’d really like to resolve this for you straight away. If you could please contact me directly at help@thefinestfudgeco.co.uk with your order number, I will personally make sure your refund is processed immediately.

Thank you for bringing this to our attention, and again, I’m very sorry for the poor experience you’ve had.

Warm regards,
Lara