I wish I had read these reviews before…
I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I will be contacting my credit card company for a refund.
I got my refund afternoon contacting via shopify
Reply from The Finest Fudge Co.
Hi Lucy,
I’m so sorry to hear about your experience, and I completely understand your frustration. You should never have been left waiting for the second part of your order or for updates, that’s not the level of service we want for any of our customers, and I sincerely apologise.
It sounds like something has clearly gone wrong with the fulfilment of your order, and I’d really like to resolve this for you straight away. Please contact me directly at help@thefinestfudgeco.co.uk with your order number, and I will personally make sure the missing items are either sent immediately or that a full refund is processed... whichever you prefer.
Thank you for bringing this to our attention, and again, I’m genuinely sorry for the inconvenience caused.
Warm regards,
Lara