Ordered a replacement front tyre for my Motocross bike 27th September, its now 14th October ! that's two weekends of races missed !! My delivery address is in Spain so no excuses !!! Not happy this... See more
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See what reviewers are saying
Good prices, fast delivery, PRO products, detailed information and communication. It is a pleasure to be their client. Will no doubt to call them again.
I am VERY DISAPPOINTED! I ordered 4 tires 8th Jan 25. They delivered 3 tires of the wrong type. I have reported this 5 times now and each time been given a new collection date. None of the time... See more
Company replied
Excellent experience, tires order and delivery info provided via email with detail of arrival accomplished. Changing tires in the garage was on time and without any problem.
Company details
About neumaticos-online.es
Written by the company
neumaticos-online.es es el líder europeo en la venta de neumáticos on line. Contamos con un catálogo con más de 25.000 neumáticos en stock. Nuestra oferta asegura los mejores precios en primeras marcas como Michelin, Continental, Bridgestone, Dunlop, Goodyear, Pirelli, Hankook, sin olvidar otras marcas con una muy buena relación calidad precio.
Los servicios de neumaticos-online
La entrega de su pedido es gratuita y rápida y en caso de problemas la devolución no le supondrá ningún coste.*
¿Está buscando neumáticos baratos ? No busque más, encontrará todo lo que necesita sobre neumáticos de verano, neumáticos de invierno, neumáticos 4x4 o neumáticos para furgonetas para su vehículo en nuestro sitio.
Otra de las razones para decidirse por neumaticos-online.es es nuestra enorme selección de
*Puede encontrar nuestras Condiciones de Venta en nuestra página neumaticos-online.es
Contact info
Hedwig-Kohn-Straße 1, 31319, Sehnde, Germany
- 911 51 66 23
- neumaticos@delti.com
- neumaticos-online.es
3.3
Average
6K reviews
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from neumaticos-online.es
Dear Mr. Álvaro,
We hope this message finds you well.
According to our system, you have placed two separate orders for the same tires (Order Numbers: RD 54714591 and RD 54714409). Could you kindly confirm how many tires you intend to keep?
Thank you in advance for your cooperation.
Best regards,
Reply from neumaticos-online.es
Estimado señor,
Muchas gracias por su amable mensaje. Nos ha alegrado mucho recibirlo. También con su próximo pedido haremos todo lo posible para asegurar su satisfacción.
Le deseamos que siga disfrutando de sus compras en nuestra tienda.
Good prices and fast delivery
31 March 2025
Reply from neumaticos-online.es
Estimado Anonimo,
Muchas gracias por su mensaje tan positivo. Agradecemos sinceramente sus comentarios. En su próximo pedido, haremos todo lo posible para asegurar su satisfacción.
Le deseamos que siga disfrutando de sus compras en nuestra tienda.
Saludos cordiales,
El equipo de Neumaticos-online
Excellent prices and service
19 March 2025
Reply from neumaticos-online.es
Dear Mr. Rodriguez,
Thank you for your positive message. We were very pleased with it. We will do everything possible to ensure your satisfaction with your next order.
We hope you continue to enjoy your shopping in our store.
Reply from neumaticos-online.es
Estimado Enrich Subira,
Gracias por su valiosa retroalimentación positiva. Nos ha alegrado mucho recibir sus palabras. En su próxima compra, haremos todo lo posible para asegurarnos de que esté completamente satisfecho.
Le deseamos seguir disfrutando de sus compras en nuestra tienda.
Atentamente,
Equipo de Neumaticos
Reply from neumaticos-online.es
Estimada señor Alejandro,
Muchas gracias por tu mensaje positivo.
Estábamos muy contentos por ello.
Haremos todo lo posible para garantizar su satisfacción con su próximo pedido.
Continúe disfrutando de las compras en nuestra tienda.
tyres of different size
We have received two tires une of them with the correct size 225/55 r18, and the other of incorrect size 235/35ZR19.
I have sent to you two emails explaining yhe problem, without have any solution
27 January 2025
Reply from neumaticos-online.es
Dear Sir,
We would like to apologize for any inconvenience caused.
The tire with correct size will be sent to you as soon as possible with order number RD 54291046.
Also, please be informed that we will collect the wrong tire from you the 11th of February.
Please prepare the tire.
Thank you for understanding,
I am VERY DISAPPOINTED
I am VERY DISAPPOINTED! I ordered 4 tires 8th Jan 25. They delivered 3 tires of the wrong type. I have reported this 5 times now and each time been given a new collection date. None of the times they arrived as scheduled! I will not receive my refund until they have collected the tires.
I will call AGAIN today to chase them to do the collection. I find the customer service appalling.
I will not use this company again.
Due to time pressure I ended up having to buy another set of 4 tires elsewhere to another big expense!
I expect a person from Neuomaticos Online to contact me asap to reassure a collection date and my immediate refund. Order nr: RD 54151685.
4 February 2025
Unprompted review
Reply from neumaticos-online.es
Estimada señora,
Nos gustaría disculparnos por las molestias ocasionadas.
¿Podría decirnos si los neumáticos fueron recogidos ayer?
Además quiero informarles que se ha realizado el reembolso el 5 de febrero.
Probablemente el dinero estará disponible para usted pronto.
Gracias por su comprensión
Reply from neumaticos-online.es
Dear Mr. Ricardo,
Thank you for your positive message. We were very pleased about it. We will do everything we can to ensure your satisfaction with your next order.
We hope you continue to enjoy shopping in our shop.
Reply from neumaticos-online.es
Dear Mr. Tomas,
Thank you for your positive message. We were very pleased about it. We will do everything we can to ensure your satisfaction with your next order.
We hope you continue to enjoy shopping in our shop.
SCAM
Ordered tyre over a month ago,said they were in stock,out of the blue I get a message that my order has been cancelled,no reason stated and I would be refunded,2 weeks later I still haven't received my refund, called them,was told it would be in my account within 24hr, still nothing. STAY AWAY FROM THAT COMPANY,as far as I am concerned they are thieves.
1 October 2024
Unprompted review
Reply from neumaticos-online.es
Dear Sabine Bosmans,
We sincerely apologize for the experience you've had with us, and we understand your frustration. It is unacceptable that your order was canceled without proper communication and that the refund process has been delayed.
To help us investigate and resolve the issue quickly, could you please provide your order number? We will ensure your refund is processed immediately once we have the details.
Thank you for your patience, and we look forward to resolving this matter for you.
Kind regards,
neumaticos-online.es
Ordered a replacement front tyre for my…
Ordered a replacement front tyre for my Motocross bike 27th September, its now 14th October ! that's two weekends of races missed !! My delivery address is in Spain so no excuses !!! Not happy this is very poor .
17th Oct.
Having received a reply to my dissatisfaction, of which i very much appreciate, i accept the circumstances you expressed, therefore happy to rise my rating and opinion. My tyre still hasn't arrived .
14 October 2024
Reply from neumaticos-online.es
Dear Andrew Ian Shaw,
Thank you for your feedback, and we sincerely apologize for the delay in delivering your front tyre.
Please be assured that this is not the level of service we aim to provide.
We acknowledge the delay and are currently investigating the issue with our courier. Unfortunately, there have been unexpected shipping challenges, but we are working to resolve them as quickly as possible.
We understand your disappointment, and we would like to make this right.
Once again, we apologize for the inconvenience caused, and we appreciate your feedback as we continue to improve our service.
Kind regards,
neumaticos-online.es
Very fast delivery
Very fast delivery. Tires the same as I ordered.
23 September 2024
Unprompted review
Reply from neumaticos-online.es
Dear Mr. Plotnikov,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that your order was delivered quickly and that the tires met your expectations. Your satisfaction is our top priority, and your feedback is greatly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
neumaticos-online. es
A first class service
A first class service. Excellent price and delivery time.
Highly recommended
8 May 2024
Reply from neumaticos-online.es
Estimado cliente,
Gracias por su reseña y por usar nuestros servicios.
Reciba un cordial saludo.
Order was processed and delivered very…
Order was processed and delivered very quickly.
24 January 2024
Excellent experience
Excellent experience, tires order and delivery info provided via email with detail of arrival accomplished.
Changing tires in the garage was on time and without any problem.
5 January 2024
The ordering process is easy and quick…
The ordering process is easy and quick and shipping is fast. This time it was extremely fast. Thumbs up!
1 May 2023
I don't recommend to buy anything in…
I don't recommend to buy anything in this website. I bought a rim like 10 days ago and I am still waiting for it. I contact them by email several times and I had no answer, they have no idea where is my rim. Order 48682325. Very bad service, no answer, no refund my money, nothing.
29 April 2023
Unprompted review
Reply from neumaticos-online.es
Dear Mr. Gonzalez,
We apologize for the inconvenience. The transport company experienced delays. Per your request your order has been cancelled and you will refunded as soon as you refuse the delivery.
Thank you for your understanding. In the future we will endeavor to improve our services.
quick delivery
5 February 2023
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