Ordered a replacement front tyre for my…
Ordered a replacement front tyre for my Motocross bike 27th September, its now 14th October ! that's two weekends of races missed !! My delivery address is in Spain so no excuses !!! Not happy this is very poor .
17th Oct.
Having received a reply to my dissatisfaction, of which i very much appreciate, i accept the circumstances you expressed, therefore happy to rise my rating and opinion. My tyre still hasn't arrived .
Reply from neumaticos-online.es
Dear Andrew Ian Shaw,
Thank you for your feedback, and we sincerely apologize for the delay in delivering your front tyre.
Please be assured that this is not the level of service we aim to provide.
We acknowledge the delay and are currently investigating the issue with our courier. Unfortunately, there have been unexpected shipping challenges, but we are working to resolve them as quickly as possible.
We understand your disappointment, and we would like to make this right.
Once again, we apologize for the inconvenience caused, and we appreciate your feedback as we continue to improve our service.
Kind regards,
neumaticos-online.es
