Harvey Norman Ireland Reviews 

44,488
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 9,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible patience, helpfulness, and expert guidance during in-store visits and consultations. Consumers consistently state that the delivery teams are exceptionally efficient, professional, polite, and careful when assembling furniture inside homes. However, some customers also noted occasional delivery delays, unexpected scheduling issues, and stock availability problems when placing online orders. A few people experienced frustrating waiting times at collection points, communication hurdles, or uncollected packaging left behind after deliveries. Some reviewers also mentioned receiving damaged products or encountering technical flaws with specific items purchased.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and... See more

Service

Customers had positive experiences with service, often highlighting the knowledgeable and helpful staff... See more

Order

Users describe ambiguous interactions with order, reflecting a stark contrast in customer experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from suresh at Harvey Norman tallght ⭐⭐⭐⭐⭐ I was assisted by suresh and could not be happier with the experience. He was extremely patient, took plenty of time to explain ever... See more

Company replied

Rated 5 out of 5 stars

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a m... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied

Rated 5 out of 5 stars

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the r... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

44K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(44,488)

8,910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy shopping !!!!😀😀I was in Harvey Norman Airside Swords…

I was in Harvey Norman Airside Swords yesterday. I have to say it was a great experience the Lady who served me Jackie was brilliant. She was extremely helpful, honest and knowledgeable and she was also a genuienly lovely person. I'm delighted with my purchases. Thanks very much Jackie 🤗🤗🤗

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Anna,

We're so pleased to hear about your wonderful experience and that our team member provided such brilliant, helpful, and honest assistance. It's fantastic that you are delighted with your purchases!

Kind Regards,
Kevin

Rated 5 out of 5 stars

We ordered a fridge online after being…

We ordered a fridge online after being in store recently. The delivery men were unreal, on time and couldnt be more helpful. Thank you Paul and Jamie.

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rachel,

We're so pleased to hear that your online fridge order and delivery experience was excellent. It's wonderful to know our delivery team was on time and incredibly helpful. Thank you for sharing your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

well done service

I looked for ir and found it easy I.ordrr it and got a call when I would get grest service

30 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Frank,

We're so happy to hear that you found what you were looking for easily and that our service was great! We appreciate your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent work.

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Evaristus,

Thank you for your review. We really appreciate your feedback. If we can assist you further, please do not hesitate to contact us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Extremely helpful Jibin at selling and…

Extremely helpful Jibin at selling and very helpful Jovan installing.

29 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patricia,

We are so happy to hear that our team members were extremely helpful with both your selling and installation experience. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Outstanding Customer Service from David O'Halloran

After a terrible experience at another Harvey Norman store, we decided to give the company another chance, this time at the Little Island store.

David O'Halloran was there to assist us, and the experience couldn't have been more different. He took the time to understand exactly what we needed, asked thoughtful questions, reviewed our list of appliances, and walked us through all the available options based on our requirements. It was a masterclass in customer service, and by the end, I felt confident that I was making a well-informed decision.

David was professional, approachable, impartial, and genuinely focused on helping us find the right products rather than simply making a sale. He completely changed our perception of Harvey Norman. This level of service is something every store should strive to replicate.

3 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Juliano,

We are so pleased to hear that your experience with us was a positive one, especially after a previous challenging visit. It's wonderful to know that our team member provided such exceptional service, taking the time to understand your needs and guide you through your options. We truly appreciate you sharing your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very professional service

On the day of the delivery, Paul and Dylan contacted me early in the morning to give me an estimate of the delivery time and then followed up with a call 10/15 minutes before they were due to arrive. They set up the furniture, talked me through the operation and removed all the packaging. A very professional service from start to finish!

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Michelle,

We are delighted to hear about your excellent experience with our delivery service. It's wonderful that our team provided clear communication, set up your furniture efficiently, and removed all packaging. Thank you for your kind words about our professional service!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I was very happy with paul and jamie…

I was very happy with paul and jamie who installed my replacement fridge freezer , they were very courteous polite and helpful , and I would recommend them to anyone.
Margaretkeegan

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Margaret,

We are so happy to hear about your positive experience with our installation team. We truly appreciate your kind words and recommendation!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Ordered a phone online and paid for it and they would not supply it.

Ordered a phone online and paid for it. Then recieved an email to say they were out of stock and they offered a refund. However I was not sure if the email was genuine. So have waisted well over an hour on the phone to them and emailing them and no product. Very poor service. Last thing, I will never order from Harvey Norman. Other providers are not like this.

3 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Padraig,

We are truly sorry to hear about the frustrating experience you had with your recent order. We understand your concern regarding the authenticity of the email and the time you spent trying to resolve the issue. We regret that we were unable to fulfill your order and for the inconvenience this caused. We are reviewing our processes to prevent similar situations.

Kind Regards,
Kevin

Rated 2 out of 5 stars

Haven't received my package yet

Haven't received my package yet. Seems to be delayed by the delivery team.

24 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Evanka,

We are truly sorry to hear your package is delayed. We are actively investigating this delivery issue for you. Please email the details to our customer support team at as they will be able to assist you furthercustomer@support.harveynorman.ie

Kind Regards,
Kevin

Rated 5 out of 5 stars

Extremely helpful salesman

Extremely helpful salesman, Brian, lots of good quality products to choose from and many of them in stock or with short lead times. Great services offered including refundable/transferable deposit and change of mind on products as well as assembly.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Dara,

We are delighted to hear about your excellent experience and that our team member's helpfulness made choosing your products a pleasant experience. It's wonderful that you appreciate our quality, stock availability, and the services we offer. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very knowledgeable guys

Very nice guys, made sure everything was fully tested and working well.

Thank you so much Ger and AL

4 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ruka,

We're so pleased to hear that everything was fully tested and working well for you. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

The staff are very accommodating

The staff are very accommodating, helpful, and respectful of my choice to look around without assistance; no one is following me around. And whenever I have questions about the products, they extend their expertise and even personal experience using the product, which made my shopping fun.

29 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Elaiza,

We are so delighted to hear about your positive experience with our team. It's wonderful that our staff were accommodating and helpful, respecting your preference to browse independently. We are especially pleased that they extended their expertise and personal experience, making your shopping fun!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Happy with my purchase

Good website. Quick delivery. Fair pricing. Very happy with my purchase.

26 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Tracey,

We are so happy to hear you had such a positive experience with us. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Arleta,

We are so pleased to hear that you found our service simple and convenient. Thank you for your wonderful feedback; we truly appreciate it.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Harvey Norman 5 star Customer service Swords

I bought a new Tv from swords branch Friday last
I was fortunate to meet James Neary
A most helpful young man ,made you feel confident about the product.
When he came to check stock there was several available but to his disappointment not in the store .
Hé was v apologetic but reassured me he would collect one from stock on his break & delivered it to my home so I pd immediately.
James did more than work & I feel hé is a Hugh addition to your staff
Two days later i also purchased an air fryer from him .knowing I would have confidence again I choose the most suitable for me .
Thank you James & Harvey Norman
Angela Donabate

27 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Angelanne,

We are absolutely delighted to hear about your wonderful experience with one of our team members. It's fantastic to know that you felt confident and well-assisted with your purchases. We truly appreciate you sharing your positive feedback and are so pleased we could help you find the perfect products.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Super smooth online transaction

Super smooth online transaction. Upon ordering I was given a delivery date (2 days later) and that date was met. Special mention to your delivery guys, super friendly & helpful. My order was perfect and received in excellent condition, super well packaged.

29 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Aileen,

We're so pleased to hear your online transaction was smooth and your delivery date was met. It's wonderful that your order was perfect, well-packaged, and our delivery team was friendly and helpful.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent

Excellent service and fast delivery

27 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Magdalena,

We are delighted to hear that you were pleased with our excellent service and fast delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

A fantastic service from Simon in the…

A fantastic service from Simon in the little island store cork for helping us pick the right sofa for us and arranging delivery for us when our sofa came in I have always dealt with Harvey Norman for all my electrical appliances and tvs I would highly recommend Harvey Norman

28 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Nigel,

We are so pleased to hear about your excellent experience with our team member in-store. It's wonderful that they were able to help you choose the perfect sofa and arrange the delivery. Thank you for your continued loyalty and kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good service.

Good service.

26 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Martins,

Thank you for taking the time to leave this review. We are delighted you are happy with our service.

Kind Regards,
Kevin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look