Went to Naas shop today and Mariana B looked after me purchasing 5 items she was super patient super helpful employee of the year. Also staff helping me to the car were so polite and kind. Couldn’t re... See more
Company replied
Location
Switch locationUnits G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the time I walked in yesterday with my daughter, Ken made us feel welcome, he was very patient we we're buying two mattresses, and tried them out, he was very knowledgeable that helped us decid... See more
Company replied
We had 3 trips to Harvey Norman to decide on beds for my children’s rooms. We met Ken on 2 of these occasions and he couldn’t have been nicer to deal with. He was knowledgeable and professional, gave... See more
Company replied
I found the driver to be a little impatient and slightly rude. I asked for the cardboard to be taken away as I was told in store it would be buy the driver said no, I then asked could he wait for me t... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Naas
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Ireland
- 045 907700
4.5
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the time I walked in yesterday…
From the time I walked in yesterday with my daughter, Ken made us feel welcome, he was very patient we we're buying two mattresses, and tried them out, he was very knowledgeable that helped us decide what to buy. Thank you Ken. Helen and Jessica from Newbridge.
14 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Helen,
We are delighted to hear about your positive experience purchasing new mattresses. It is wonderful to know that you felt welcome and received patient, knowledgeable assistance during your visit. Thank you for sharing your feedback, and we hope you enjoy your new purchases.
Kind Regards,
Kevin
Naas excellent staff Mariana B…
Went to Naas shop today and Mariana B looked after me purchasing 5 items she was super patient super helpful employee of the year. Also staff helping me to the car were so polite and kind. Couldn’t recommend this shop more for price and service thank you
14 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Aoife,
We are so pleased to hear about your wonderful experience at our store. It is great to know that our team member was patient and helpful during your purchase, and that our staff provided such polite assistance to your car. We truly appreciate your kind words about our service and pricing.
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Naas
Hi Cheryl,
We are delighted to hear that your transaction was easy. Thank you so much for taking the time to share your positive experience with us.
Kind Regards,
Kevin
Nice staff not pushing to buy
Nice staff not pushing to buy. Delivery staff was father and son very polite and helpful no messing .
7 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi there,
We are so pleased to hear that you had a relaxed experience with our sales team and that our delivery crew was polite and helpful. Thank you for taking the time to share your positive feedback with us.
Kind Regards,
Kevin
Easy purchase and very fast delivery
Easy purchase and very fast delivery. Very happy with my product
3 November 2026
Reply from Harvey Norman Ireland - Naas
Hi there,
We are so pleased to hear that you had a smooth purchasing experience and that your order arrived quickly. Thank you for sharing your positive feedback and letting us know you are happy with your new item.
Kind Regards,
Kevin
I found the driver to be a little…
I found the driver to be a little impatient and slightly rude. I asked for the cardboard to be taken away as I was told in store it would be buy the driver said no, I then asked could he wait for me to inspect the item for damage prior to signing that it was in good condition and was told no they didn't have the time. I said I wasn't happy to do so and I noted on the document that a check was yet to be completed. The passenger was very polite and helpful, he was new to the job and I don't feel that this is the type of service he should be learning from.
3 November 2026
Reply from Harvey Norman Ireland - Naas
Hi Caoimhe,
We apologize for the poor experience you had with your delivery. It is disappointing to hear that the driver was impatient, refused to remove the packaging as promised, and did not allow you the necessary time to inspect your item. We appreciate you highlighting the helpful attitude of the new passenger, and we are addressing this situation with our delivery team to ensure our service standards and proper procedures are consistently met in the future.
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Naas
Hi Hristo,
We are pleased to hear that you had a great experience with our helpful team, quality items, and prompt shipping. Thank you for sharing your positive feedback.
Kind Regards,
Kevin
John and Nathan were great getting my…
John and Nathan for GD Transport were great getting my sofa into my house with such a tight space
9 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Shannon,
We are pleased to hear that the delivery team successfully navigated the tight space to bring the sofa into the house. Thank you for sharing this positive feedback about your experience.
Kind Regards,
Kevin
I placed the order online and i…
I placed the order online and i received the confirmation afterwards that i can pick it up from the store, the whole thing took less than an hour .
Great Service.
31 October 2026
Reply from Harvey Norman Ireland - Naas
Hi Miral,
We are pleased to hear that your online order was processed so quickly and that you were able to collect your items in less than an hour. Thank you for sharing your positive experience with our click and collect service.
Kind Regards,
Kevin
Imre was very helpful and patient
Imre was very helpful and patient. He gave us lots of information about the different bed frames and mattresses.
8 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Joe,
We are pleased to hear that our team member provided helpful and patient assistance during your visit. Thank you for sharing your feedback regarding your experience with our bed frames and mattresses.
Kind Regards,
Adam
Reply from Harvey Norman Ireland - Naas
Hi There,
We appreciate your feedback. We are so glad to hear that you experienced a quick process and found our team members to be both productive and supportive.
Kind Regards,
Adam
John and Nathan
John and Nathan - GD Transport rang to give an estimated arrival time. Arrived on time. All assembled in no time. Friendly and efficient- many thanks.
Would definitely purchase from Harvey Norman again. Hassle free.
7 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Una,
We are pleased to hear that the delivery team arrived on schedule and completed the assembly quickly and efficiently. It is wonderful to know you had a hassle-free experience and would choose to shop with us again. Thank you for sharing your positive feedback.
Kind Regards,
Adam
Customer service at Harvey Norman Naas…
Customer service at Harvey Norman Naas is not great at all. They dont follow up on cases where items is either ordered, in for repairs or when you have an issue with your items. It is an endless struggle to get answers or support. They also dont respond to emails and the system dont give adequate updates either.
6 November 2026
Reply from Harvey Norman Ireland - Naas
Hi There,
We apologize for the frustration caused by the lack of communication regarding your order, repair, and customer service queries. It is disappointing to hear that you have experienced difficulties getting updates and responses to your emails. Please send the details of your experience to our customer support team at customer@support.harveynorman.ie so we can investigate this matter and help resolve your outstanding issues.
Kind Regards,
Adam
Reply from Harvey Norman Ireland - Naas
Hi Willie,
We appreciate you sharing your experience. We are so glad to learn that you found our team to be welcoming, supportive, and genuinely kind.
Kind Regards,
Adam
Excellent customer service.Item ordered…
Excellent customer service.Item ordered & delivered the next Day! 5 stars!
27 October 2026
Reply from Harvey Norman Ireland - Naas
Hi Susan,
We are glad you enjoyed your experience with our swift delivery and helpful support. Thank you.
Kind Regards,
Kevin
Very good service
Aron on home appliances and manager of that department very helpful
29 October 2026
Reply from Harvey Norman Ireland - Naas
Hi Arif,
We are so pleased to hear that our team members in the home appliances department were very helpful. We truly appreciate you taking the time to share your positive experience with us.
Kind Regards,
Kevin
We had a fantastic experience ..
We had a fantastic experience in Harvey Norman yesterday purchasing our TV and soundbar, and we couldn’t recommend Conor highly enough!
From start to finish, he was incredibly helpful, friendly and professional.He took the time to explain everything, answered all our questions and made sure we got exactly what we wanted. He also went above and beyond to ensure everything would be ready on time, which we really appreciated.
It’s not often you come across someone who genuinely cares about providing such great customer service. Conor made the whole experience enjoyable and stress-free, and he’s a real credit to Harvey Norman.
3 November 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Olivia,
We are absolutely thrilled to hear about your fantastic experience purchasing your new television and soundbar. It is wonderful to know that you received such helpful, friendly, and professional guidance throughout your visit. We are incredibly proud to have team members who genuinely care about providing outstanding customer service and who will go the extra mile to ensure everything is ready on time for you. Thank you so much for sharing your lovely feedback, and we hope you thoroughly enjoy your new home entertainment setup.
Kind Regards,
Adam
Bed purchase, delivery and assembly.
We had 3 trips to Harvey Norman to decide on beds for my children’s rooms. We met Ken on 2 of these occasions and he couldn’t have been nicer to deal with. He was knowledgeable and professional, gave us space to have chats amongst ourselves and no sales pressure. Would definitely recommend Harvey Norman. Their after sales care is excellent too. We had plenty of communication about delivery and a very respectful assembly by Frankie who understood how children with additional needs can be upset by new items in their and noise from assembly. Thank you team!
8 October 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Jane,
We are absolutely delighted to hear about your wonderful experience choosing beds for your children. It is fantastic to know that you felt well looked after, with plenty of space and no pressure during your visits. We are especially touched to hear how much care and consideration was shown during the delivery and assembly to ensure your children felt comfortable and at ease in their own space. Thank you so much for sharing this lovely feedback with us.
Kind Regards,
Adam
I had a fantastic experience today
I had a fantastic experience today purchasing my new bed, all thanks to Ken! He was extremely friendly, professional and helpful throughout the whole process. He took the time to explain everything clearly, answered all my questions and made sure I was happy with my choice. Nothing was too much trouble, and he made the whole experience easy and stress-free.
Excellent customer service from start to finish! Ken is a real credit to the team, and I would highly recommend him to anyone looking to purchase a new bed. Thank you again, Ken, for all your help!
Natalia
31 October 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Natalia,
We are thrilled to hear about your fantastic experience purchasing your new bed. It is wonderful to know that you received friendly, professional, and helpful service that made the entire process easy and stress-free. We truly appreciate you highlighting this excellent customer service and sharing your kind recommendation.
Kind Regards,
Kevin
Your team called my husband a theif…
Your team called my husband a theif over the phone, because of an 10.euro order which was placed and confirmed.
23 October 2026
Reply from Harvey Norman Ireland - Naas
Hi Alinafe,
We thank you for your feedback. We are deeply concerned to hear about this disrespectful phone call regarding your recent ten-euro order. Please email the details to our customer support team so they can look into this further with the relevant team.
Kind Regards,
Kevin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.