Harvey Norman Ireland - Fonthill Reviews 

625
TrustScore 4.5 out of 5

4.4

Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89 Dublin, Dublin 22, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Gabi was our sales assistant, and she was incredibly helpful and friendly. She was able to provide multiple options for different pieces of furniture that we were looking for. We gave her brief descri... See more

Company replied

Rated 5 out of 5 stars

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, s... See more

Company replied

Rated 1 out of 5 stars

Id never use ur company again . Your after sales is a joke . Had a problem and when made a call to let yous know i was accused of causing the damage myself and still waiting on it to be resolved . I w... See more

Company replied

Rated 5 out of 5 stars

Fantastic friendly service. Couldn't do enough to help. Ordered American fridge ealry and kept my product in storage until I was ready to recieve.. Delivery crew.. Blake Haulage were so good and caref... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Fonthill

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89, Dublin, Dublin 22, Ireland

  • 01 5729800

4.4

Excellent

TrustScore 4.5 out of 5

625 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(625)

8,892 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gabi was our sales assistant

Gabi was our sales assistant, and she was incredibly helpful and friendly. She was able to provide multiple options for different pieces of furniture that we were looking for. We gave her brief descriptions and she knew exactly what wanted and where it was. She was very competent in describing protection cover, care instructions, delivery options, etc. I came in looking for a recliner and ended up purchasing a sofa and a console as well as the recliner. When purchasing items in the future, I will definitely look for Gabi as I felt in good hands with her.

2 August 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Chandra,

We're delighted to hear about your excellent experience at our store. It's wonderful to know that our team member was so helpful and knowledgeable in assisting you with your furniture choices, making you feel well-cared for. We appreciate you sharing your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent

Excellent service and fast delivery

27 July 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Magdalena,

We are delighted to hear that you were pleased with our excellent service and fast delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Never use your company again

Id never use ur company again . Your after sales is a joke . Had a problem and when made a call to let yous know i was accused of causing the damage myself and still waiting on it to be resolved . I wouldent recommed ur company to anyone

27 July 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi garry,

We are truly sorry to hear about your negative experience with our after-sales service. We understand how frustrating it must be to feel accused and to still be waiting for a resolution. We are reviewing this internally to improve our processes.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie


Kind Regards,
Victoria

Rated 5 out of 5 stars

I bought a TV and electric fireplace in…

I bought a TV and electric fireplace in this branch. I was dealing with Lauren Langton and she was exceptionally good.

1 August 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Geraldine,

We're so happy to hear about your positive experience with us! We appreciate you taking the time to share your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had a great experience in Harvey…

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, she assisted me throughout the whole process. I would definitely recommend! Thanks again.

30 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Rana,

We are delighted to hear about your positive experience with our team. It's wonderful that our staff were friendly and helpful, and that one of our team members assisted you throughout the process with your vacuum cleaner. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service. Couldn't do enough to help. Ordered American fridge ealry and kept my product in storage until I was ready to recieve.. Delivery crew.. Blake Haulage were so good and careful in my house. Very friendly. Thankyou

27 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Mark,

We're so pleased to hear about your positive experience! It's wonderful that our team provided such friendly service and went above and beyond to assist you with your order. We're also glad to know the delivery crew was careful and friendly. Thank you for your kind feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Our sales person Gabi was an absolute…

Our sales person Gabi was an absolute pleasure to deal with and was so helpful and informative when dealing with our purchase.

26 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi James,

We appreciate your wonderful feedback. We are so happy to hear that our sales person was a pleasure to deal with and was helpful and informative with your purchase. Thank you!

Kind Regards,
Victoria

Rated 5 out of 5 stars

I bought a rug from Harvey Norman…

I bought a rug from Harvey Norman Fonthill and received excellent customer service from Dennis. He was very helpful over the phone and also assisted me in carrying the rug to my car. I'm very happy with the service and would definitely recommend this store.

24 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Bere,

We're so pleased to hear about your excellent experience with our team member! It's wonderful that they were so helpful over the phone and assisted you with your purchase. We appreciate your kind words and recommendation!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent Experience

From our initial chat with Gabi to delivery our experience was 5 star. Thank you. Sue

23 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Sue,

We are so happy to hear that your experience with us, from your initial chat to delivery, was exceptional. Thank you for your wonderful feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Prompt,

Prompt,
Polite
Packaging removed.

16 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We are delighted to hear that our promptness and politeness met your expectations. We appreciate your positive feedback regarding the packaging removal.

Many thanks,
Katie.

Rated 5 out of 5 stars

We are very pleased

We are very pleased, everything we ordered was assembled and installed very quickly and attentively. We are very thankful.

18 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Eugenia,

We are so pleased to hear that everything you ordered was assembled and installed quickly and attentively. We appreciate your kind feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Very good experience with Fernando

Very good experience with the guy name Fernando. We came here many times for the same chair but this time just because of him. Recommend 100%

20 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Zeeshan,

We are so happy to hear about your excellent experience and that our team member made such a positive impression. We truly appreciate your continued support and kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great experience and service and…

Great experience and service and special thanks to Bruno great man. Thanks

19 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Remoun,

We are so glad you enjoyed your experience with us and appreciate your kind words about our team member. We hope to see you again soon!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent service and advice in store…

Excellent service and advice in store and during installation. The staff were very professional and knowledgeable and explained everything to me. Highly recommended.

17 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Fances,

We appreciate you sharing your positive experience! We are delighted to hear that our team provided excellent service and advice, both in-store and during installation. It's wonderful that they were professional and knowledgeable.

Kind Regards,
Victoria

Rated 5 out of 5 stars

A gentleman by the name of Jills Jolly…

A gentleman by the name of Jills Jolly was very helpful , he explained the product very well, the atmosphere in the store was excellent

17 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Jamie,

We appreciate your wonderful feedback. We are so happy to hear that our team member was very helpful and explained the product well, and that you enjoyed the excellent atmosphere in the store. Thank you!

Kind Regards,
Victoria

Rated 5 out of 5 stars

She’s very good I love her service

She’s very good I love her service

17 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We appreciate you sharing your experience with us. We are so glad to learn that you loved her service!

Kind Regards,
Victoria

Rated 5 out of 5 stars

I want to come on here and give some…

I want to come on here and give some recognition to Jack- the assistant manager in electronics. I came in looking for a coffee machine but didn't know my head from my arse. thankfully, jack, was on hand to save the day. I told him money wasn't an issue and I'll spend whatever it takes but he was having none of it and made sure that all my needs were met, and for a generous price too. thanks to him, I can now enjoy the taste of a fine coffee from the comfort of my own home. my only complaint would be the 5 star limit. if there was 10 he'd get them all.

11 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Brandon,

We're thrilled to hear about your positive experience with our team member. It's wonderful to know that you received such attentive and helpful service. We appreciate you sharing your feedback.

Kind Regards,
Conor

Rated 1 out of 5 stars

Delivery date missed two times.

Delivery date missed two times.
Didn't receive promised delivery cost refund.
No-one ever explained to me I need to purchase two plumbing services to have both washing machine and tumble dryer assembled and connected. So they hooked up just washing machine and left heavy dryer packed in the middle of the kitchen.

7 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Phill,

We sincerely apologize for the multiple delivery issues and the confusion regarding the plumbing services. We understand your frustration with the uninstalled dryer and the unfulfilled refund. We are reviewing these concerns to prevent future occurrences. Please email the details to our customer support team, as they will be able to look into this further. customer@support.harveynorman.ie


Kind Regards,
Kevin

Rated 5 out of 5 stars

Dealt with Gareth in the Fonthill…

Dealt with Gareth in the Fonthill Retail Park from the minute we arrived he was attentive and extremely helpful plus patient as we changed our minds a couple of times his product knowledge was first class and put us at ease delighted with the sofa we chose and Gareth’s help in picking it

5 July 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi James,

We are delighted to hear about your excellent experience and that our team member's attentiveness, helpfulness, and product knowledge made choosing your sofa a pleasant experience. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Staff at Fonthill were very helpful and…

Staff at Fonthill were very helpful and friendly

2 July 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Stephanie,

We appreciate you sharing your experience. We are so glad to hear our staff at Fonthill were very helpful and friendly!

Kind Regards,
Kevin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look