United Kingdom
Review of Leisure Lakes Bikes
Went to the Bury showroom and Dom
Looked after me, he was helpful and honest and advised on good
Options of e-bikes for me.
He handed the bike over when I went to collect too and talked me through the apps needed and set up the suspension so all good to go.
Great service and helpful staff
Review of ao.com
Arrived earlier than expected and product best price around and as described.
Delivery great too
Review of SportsShoes.com
Great customer service
Usually receive items within a few days and this time I didn’t, however it was an issue with the delivery company not sports shoes.
I found the number easily and spoke with a lovely helpful gent.
He raised an issue and followed up with an email, then just over a day later I received another email telling me parcel issue resolved and ready to collect.
A further email just checking in before ticket closed.
Great service, will continue to shop here.
Thank you
Reply from SportsShoes.com
We appreciate you taking the time to share your experience. We're happy to hear that you received great customer service and that the issue with the delivery company was resolved quickly and efficiently. We value your continued patronage.
Review of Lovell Sports
I ordered some boots on the 8 November and received an email acknowledging order and payment taken.
No issues so far and excited about getting some new boys.
Heard nothing else so on the Tuesday 18 November emailed customer service to chase, received email reply on the Friday 23rd November telling me no longer in stock and a refund had at that point not been arranged.
Apologised and assured refund with 3-5 working days.
Today is day 4, somehow no confidence it will be in my bank anytime soon.
Will never use them again and disappointed at the poor customer service.
Reply from Lovell Sports
Hello, thank you for your feedback. We are very sorry that your order was cancelled due to stock shortage. Looking into this, we can confirm the refund was issued. Once again, we do apologise for any inconvenience caused. Thank you, Lovell Sports
Review of Wonky Coffee
I skipped my delivery and got a email to say being prepared, when contacted to make sure refunded and skipped as requested, told it was too late.
Told to reject the delivery and return but was out when delivered so got the delivery I skipped.
Reply from Wonky Coffee
Hey Rachael,
We’re really sorry to hear about the trouble with your delivery, that’s definitely not the experience we want for our Wonky Ones. 😔
Please reach out to us at hello@wonkycoffee.com with your order details, and we’ll make sure the skipped delivery is properly handled and any refund is processed. Your feedback helps us improve our communication and delivery process for everyone.
To the Wonky Ones,
Wonky Coffee Team
Review of Matalan
Review of Myprotein
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Review of Wonky Coffee
Reply from Wonky Coffee
Hey Miss Rachael,👋
We’re really sorry to hear you’ve been experiencing issues with exploding pods! That’s definitely not the experience we want to provide. We take this seriously and will review the pod quality with our team to prevent this from happening again.
In the meantime, please feel free to reach out to our customer service team at hello@wonkycoffee.com for a possible resolution. We truly appreciate your feedback and will work hard to resolve this issue. Thank you for bringing it to our attention!
To the Wonky Ones,
Wonky Coffee
Review of Wonky Coffee
Received my coffee pods and ground coffee and love the fact I am helping the environment with tasty coffee
Reply from Wonky Coffee
Hey Rachael,👋
That's a win-win! 🌍☕ We're delighted to hear you're enjoying the tasty coffee and making a positive impact on the environment. If there's ever more you'd like to share or discuss about your coffee experiences or sustainability efforts, we're here and ready to chat. Here's to many more delicious sips and eco-friendly coffee moments! 😊🌟
To the Wonky Ones,
Wonky Coffee
Review of Morgan & French
Great personalised product which is good value for money
Review of APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA Parking
Review of Planet X
Hi there
I ordered these items to arrive on Friday for an event on Saturday 1st July and paid to make sure I had it.
My parcel did not arrive until
10.30 am on Saturday so could not use as planned.
I would like my postage back please
Reply from Planet X
Hi Rachael,
Thank you for taking time out to leave this review. It's a real shame that the service Fedex provided being 1 day late has left a 1 star review for Planet X. We shipped the order ontime and paid for next day delivery. Fedex don't guarantee next day delivery but if you could contact us at Planet x we are more than happy to see what we can do for you.
All the best
Planet X
Review of APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA Parking
Review of Welcome Pickups
Professional driver and arrived early.
There was an issue with lots of traffic at departures so he suggested dropping us at arrivals and going in lift which saved loads of time.
Would use again
Review of Trackdays Limited
It was easy to purchase and pay for a track day, however the process for booking the actual purchase is not easy due to lack of communication. I activated my purchase as requested and understood I would get an email for next steps, this was never received. I then messaged via twitter and have had a few messages from you but last one was sent 6 days ago and I have still not had a response.
I am unsure if my flight experience for my father is confirmed and booked in the absence of this.
I booked this on behalf of my 78 year old mother, had I not she would have significantly struggled to redeem it.
Feels like you take the money and make the redemption difficult.
Disappointing and unresolved to date.
Reply from Trackdays Limited
Good afternoon Rachael,
Thank you for taking the time to leave us your review of your booking you made with TrackDays, it is much appreciated. We welcome receiving this feedback from our customers, whether positive or not as it helps to improve our products and services.
We have investigated the issues you have highlighted above with our Customer Service team. For certain vouchers of ours, availability for dates on which they can be redeemed can take longer than others.
Whilst we apologise for any inconvenience caused for the delay in dates becoming available, rest assured our team has been chasing regularly for you since the initial redemption request was made on the voucher, and the date availability from our supplier is something that is out of our control.
Furthermore, as we understand, a date booking has now been secured for your voucher by a member of our team this morning. Hopefully this now satisfactorily resolves the matter, but if you have any further queries please do not hesitate to contact us again.
Kind regards,
The TrackDays Team.
Review of Parker Products Limited
Easy to order and fast delivery
Great quality and price
Kept up to date all the time on the order
Review of JR Pet Products
Review of Biketart
Have not got my parcel yet it has been delayed.
Review of Peter Cox
Everyone I had dealings with were very helpful from start to finish.
Surveyor, work man and office staff
Would highly recommend and very reasonable.
Thank you
Reply from Peter Cox
Hello Rachel.
You are very welcome, we are very pleased to hear that you were happy with our service and would recommend us to others!
Regards,
Peter Cox
Review of Chorley Group
Excellent staff nothing too much trouble.
Reply from Chorley Group
Thank you Rachael.
Enjoy your new car.
Best Wishes
Adam Turner
Sales Director
www.chorleygroup.co.uk
