Leisure Lakes Bikes Reviews 7,990

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, often going above and beyond to assist with product selection, bike setup, and advice. People frequently highlight the excellent service, competitive pricing, and the wide selection of products available. Many consumers also appreciate the prompt and efficient delivery service. However, some customers experienced issues with delivery, noting delays or problems with tracking information, which they attributed to the courier services. A few other people also felt that the packaging for some items, particularly bikes, could be improved.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and value. Many reviewers... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and friendly... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Price

Consumers find price to be positive, consistently reporting great and competitive pricing on a variety of... See more

Based on these reviews

Rated 5 out of 5 stars

We were looking for a jacket for the grandson to use on his Christmas present bike and he'd suggested this particular model which is very popular. Leisure Lakes were in the mix and offered a very... See more

Rated 5 out of 5 stars

At first I was unsure, having never ordered from this company and being quite close to Christmas. However, after seeing the reviews I went ahead with it and im glad I did. Although there was slight... See more

Rated 5 out of 5 stars

The guy's at the Southport and Preston branch were absolutely brilliant. Purchased new brakes and chainring for my sons mountain bike and nothing was a problem,the service and knowledge was brillian... See more

Rated 5 out of 5 stars

I recently purchased an e-bike from Leisure Lakes Bikes - Bury, and the whole experience was spot on. The purchase itself was smooth and hassle-free. The bike was properly set up before collect... See more

Rated 5 out of 5 stars

Really friendly staff who are incredibly knowledgeable and helpful. I visited twice recently, once to buy kit for my son and once for myself. Not only did I get everything that I wanted I also got... See more

Rated 5 out of 5 stars

Prompt delivery considering the time of year, of a good quality product in top condition I needed to return as I had over estimated my waist size- the process was smooth, leisure lakes acknowledged... See more

Rated 5 out of 5 stars

They were extremely helpful in sourcing the exact E-MTB I was looking for, despite it being out of stock elsewhere, and the pricing was very competitive. I was kept informed at every stage of the orde... See more

Rated 5 out of 5 stars

I bought a bike from Leisure Lakes Bikes online and it was delivered and built in the Ulverston store. I am very happy with the bike, it was ready in the timeframe specified when I placed the order an... See more

Rated 1 out of 5 stars

Ordered hope seat clamp in blue clearly stated on order even though product showed a black one on their website?? When I requested a return paige was very rude in her reply basically stating that I h... See more

Company replied

Rated 5 out of 5 stars

Great Service & Price. Was easily able to amend order (wrong size ordered by mistake), without any issue and order still arrived on schedule. Brilliant!

Rated 5 out of 5 stars

Had a great experience at their Bury store when choosing my first e-mtb. I already had a bike in mind but Harrison took the time to discuss my requirements and point out some alternatives. Very happy... See more

Rated 5 out of 5 stars

I'm glad we still have a bike store that still deals in higher end bikes and parts - have bought on-line and from the Daventry store and the service has always been top notch.

Rated 5 out of 5 stars

I've ordered from Leisure Lake bikes multiple times and had them service my bike - I have no complaints! The staff are always helpful and the online range is great! Click-and-collect is also very conv... See more

Rated 5 out of 5 stars

Very navigable website with great stock. Order arrived in a couple of days with info on the second part of order and bang on time. Really competitive too. First time but not the last. Thank you all f... See more

Rated 5 out of 5 stars

Excellent customer service and many thanks to will for sorting out our problem regarding a helmet , They really went above and beyond to sort it , so that's a 5* from us👍

Rated 3 out of 5 stars

Paid £20 for pre Christmas delivery. Finally Delivered a week later and no apologies or refund offered. The fact they knew of delivery difficulties it would have been good to be told of this. The... See more

Company replied

Rated 5 out of 5 stars

Great bike shop with a friendly vibe, great prices & selection. I ordere a Ebike online & the bike was ready to pickup in a couple of days. When i had a problem with the Axs mech it was warrantied & r... See more

Rated 5 out of 5 stars

Was looking for a new bike, Zaak from the Coventry store was extremely helpful and knowledgeable. He went through the sizing options and what bike would fit best. Would highly recommend them.

Rated 5 out of 5 stars

Fast delivery and good value products we ordered merino cycling socks and a fox pro speed mtb camo helmet which was reduced in the sale. He’s thrilled with it and it fits well and looks great!

Rated 5 out of 5 stars

The guys at Leisurelakes Bikes are professional, friendly and so knowledgeable and always help with any advice on products or bikes. Their websites is excellent and things I have ordered arrived quic... See more

Rated 5 out of 5 stars

Staff at Bury are fantastic and willl always go above and beyond to try and make sure you are happy and catered for. From the work shop guys to the sales team, I can't thank them enough for the servic... See more

Rated 5 out of 5 stars

Used click & collect service, required part was there within 3days (initial quote was 10 days). Well informed of progress at all times.

Rated 5 out of 5 stars

Great prices, Quick delivery, I ordered the wrong size mountain bike jacket and they exchanged it and sent it back very quickly. Would highly recommend this company

Rated 5 out of 5 stars

Used this company twice now after having never heard of them previously. Excellent selection, fair pricing and very quick delivery. Would use again and recommend.

Rated 5 out of 5 stars

Craig kept me informed about what was going on with the bike sale. Buying the bike was an easy and truly enjoyable experience.

Rated 5 out of 5 stars

I love ordering from LLB. Always helpful staff in store, do their best to get whatever I need, whether that be parts or workshop service.

Rated 2 out of 5 stars

All went well initially when I was informed the item had been dispatched on the day of order (Friday). I received notification from royal mail that the item would be delivered the following day, Satur... See more

Company replied

Rated 5 out of 5 stars

Great service, fast delivery and an excellent selection of products. Plus their return process is pretty simple, just have to pay for return postage.

Rated 5 out of 5 stars

The guy in the shop was very helpful and gave sound advice. I think its crucial to sit on the bike before you buy. I bought one recently just going off measurements but, even if they're right, that wo... See more

Rated 5 out of 5 stars

I couldn’t find the item anywhere else in the colour required, Leisure Lakes did a top job of getting it to me

Rated 5 out of 5 stars

5 star service, clear web site I can trust, and very good delivery trough DPD. Please keep using DPD- in my many experiences they are the best!

Rated 5 out of 5 stars

Went to the Bury showroom and Dom Looked after me, he was helpful and honest and advised on good Options of e-bikes for me. He handed the bike over when I went to collect too and talked me thro... See more

Rated 5 out of 5 stars

Ordered my bike 8 months ago and it’s been fantastic. When I’ve needed advice or parts the guys in the Lancaster shop have been awesome and very trustworthy. Highly Recommend

Rated 5 out of 5 stars

Just ordered a chain so nothing very involved but the price compared well, the website worked well and delivery was quick

Rated 5 out of 5 stars

Great product selection and helpful staff in both Coventry and Northampton stores got me kitted out for BPW

Rated 5 out of 5 stars

I received an email saying bike was ready to collect when I came into store they was quick to serve me and have me on my way

Rated 5 out of 5 stars

I was under the impression that this item would be post free it was not WILL explained my error and I rectified my review thank yo for the exlainaion.

Company replied

Rated 5 out of 5 stars

I ordered a bike helmet as a Christmas present for my husband and he was very pleased. The price was excellent and the shipping was efficient - no complaints and definitely recommend this company.

Rated 5 out of 5 stars

Had no problems at all Very good service and communication And quick delivery Very delighted with my new bike

Rated 5 out of 5 stars

Bought some bike clothes & accessories for my boys for Christmas. Some things were on sale, so got a great price. It was delivered nice & quickly. Will definitely buy from here again.

Rated 5 out of 5 stars

Good value item delivered promptly. Tracking also provided quickly. Would purchase from here again and recommend to friends.

Rated 5 out of 5 stars

Quick service friendly and they were all amazing couldn't of asked for any better to handle my purchase

Rated 5 out of 5 stars

The gloves I ordered were cheaper than any other supplier. They arrived as expected in the time advertised.

Rated 1 out of 5 stars

Today rang to check stock of a product told I stock product put aside drove 40mins to find out stock was not instock Previously visited with my kids and even they said the vibe of the shop... See more

Rated 5 out of 5 stars

Very good, helmet was missing pad but it was dealt with promptly and sorted within a couple of days

Rated 4 out of 5 stars

Easy transaction, item as described, delivery was a bit slower than expected but that could have been an issue with Royal Mail. Overall happy with purchase.

Rated 2 out of 5 stars

I took delivery of my bike to amazement the boxes were all damaged, the packing for such an expensive bike was awful. The bike, box and accessories were not in there, not even a tool to put the bike... See more

Rated 5 out of 5 stars

Really fast with delivery. Package was in good condition. Chain was as shown

Rated 5 out of 5 stars

Pleased with safe secure packaging and very prompt postage. Items exactly as described and very good value for money.

Rated 5 out of 5 stars

Excellent customer service when ordering 2 pairs of Endura MT500 Spray Baggy Womens Trousers II from the shop, staff patient and professional. Good quality product, I can definitely recommend!

Rated 5 out of 5 stars

Good quality Endura over trousers - super sale price, delivered on time. Excellent


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £50 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

TLD Stage full face helmet in olive and camo

Another great shopping experience with LLB! So I purchased the TLD Stage full face helmet in stealth camo olive on a 48hr delivery service.
The helmet was a great price and awesome being so extremely light. There's no air restrictions in or out of the helmet which is a first for me not even having to remove it when climbing and can highly recommend it.

10 March 2026
Rated 5 out of 5 stars

Fantastic store

Really enthusiastic and helpful team at the York store with great advice on buying a gravel bike and then tips on best set-up and maintenance.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Preston Store

Preston Store - Deepdale

I initially had a disappointing experience when purchasing my bike, as the system showed it was in stock when it actually wasn’t. It turned out to be a computer error, which was frustrating at the time.

However, Mick completely turned the experience around. He was incredibly understanding and invited me into the shop to test a bike in person. His knowledge of mountain bikes is incredible — he really is a fountain of knowledge. After talking through what I needed, he helped me find a bike that was actually better suited to me and still within my budget.

Both Mick and Damien took the time to explain how each component works in detail, which really reassured me that I was making the right decision. Mick even went as far as drawing on paper to explain the philosophy behind the adjustable headset angle, which shows the level of care and passion they have for what they do.

Although the experience didn’t start well, the guys in the shop completely redeemed the Leisure Lakes name. I’m really happy with how everything turned out and can’t wait to get my hands on the bike once it’s been built.

I’d highly recommend this bike shop to anyone who wants genuine mechanics who truly care about bikes, will look after your pride and joy, and go above and beyond for their customers.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Price

Great Service & Price. Was easily able to amend order (wrong size ordered by mistake), without any issue and order still arrived on schedule. Brilliant!

1 March 2026

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