Planet X Reviews 14,920

Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more

Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more

I purchased a bike through the Bike to Work scheme and found Planet X far more helpful than the scheme provider (Vivup). They clearly understood the process better, provided reassurance throughout and... See more

I recently purchased some winter road boots form Planet X. There was a slight issue with one of the boots, not enough to return the boots but maybe just to have a spare part sent out to me. All I... See more

Would like to praise the staff at Planet X particularly Ben and Dan. The customer service is exceptional. They went to extraordinary lengths to help me out with an issue and their communication is fi... See more

I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more

Bought a Reiver, communications were clear and prompt about when my bike would be made and delivered. They sent me a picture of it whilst they were checking it over. The bike arrived flat pack but w... See more

I recently order some cycling shoes and ordered extra pairs as I was unsure on size. These came super quick and then the refund was processed timely. Specifically Ben was brilliant with supporting me!... See more

As usual, another great bike from Planet X. delivered within the stated time frame and put together really well. Love my new Pro Carbon XV which has replaced my old rim brake version of the EC-130E

Used Planet X several times over the years and always great service. Ordered a road bike through Cycle Scheme, from start to finish communication was great. Collected the bike and had a bike fit, all... See more

First of all, the ordering process was a breeze, and communication from Tom was first class. the Courier company were great. The bike itself is top draw (for me), the build was straightforward a... See more

Immediate Response to a query over the correct bottom bracket to replace on my EC130e Items dispatched quickly, but when I opened the package, bizarrely the sealed pack of brake blocks only had 1 i... See more

Went in to look at some gravel and mountain bikes. Everyone I spoke to was helpful, answered all my (probably daft) questions, went through all the pros and cons of the bikes, gears etc. Decided on... See more

The service I received from Planet X has been fantastic! Having had a delay on certain parts for a new bike, I was given options by the support team, which really helped, Thank you Planet X!

I purchased a Titanium frame. PRO: - Great products at great prices. - A few days after purchase, while waiting for the shipment to arrive, the purchased frame got even more discounted... See more

Very happy with purchase the products are great value for money and the delivery is first class. I wanted to purchase some quality cycle helmets for a local charity. I was blown away by the cost of ea... See more

Bought a pair of trousers for my son in November 2024. After wearing them twice the seam around the pocket came away. Messaged Planet X and they said they would arrange a replacement; then told not av... See more

Great never have any issues when I order. Always arrives without damage. Quite often same day dispatch of ordered earlier in day of not comes as next day dispatch

From browsing the website to delivery of my bike it was a totally pain free experience, brilliant correspondence, keeping me up to date with build dates etc. And what a bike!!! very happy with it.

Great communication with service team. Answered several questions by email prior to my order, then confirmed details to get me exactly what I requested. International shipping was super fast. This w... See more

Great prices when the (frequent) sales are on. Reasonably priced quick delivery. I've been shopping with Planet X for about 15 years now and will continue to do so.

Wanted the Bootzipper for ages but preferably with a better groupset than the supplied SRAM SX. Then the bike seemed to be out of stock in my size for months and months. Then suddenly it was back in s... See more

Gravel Bike, Great service, recommend a fit , it's well worth the money. Nice to chat with such knowledgeable enthusiasts. Great service all round. I only dealt with Ben, Neil and Richard bu... See more

Goods turned up on time and were as described. The previous difficulties logging in as a returning customer seem to have been sorted out so all good.

Excellent bike purchased from the team at Planet X. Customer service was perfect, kept me updated with delivery and answered any questions promptly. Would recommend.

I have had a good experience with this e-shop again. I expected a little faster delivery, but that didn't matter. I am really satisfied.

I showed up unexpectedly and they built my bike super quick it was ordered it's just I came a day early but they still squared me away!

The process of exploring the website and getting my bike was seamless, complemented by outstanding updates on the build timeline. As for the bike, I'm overjoyed with it!

I had an issue with my delivery.Planet X sorted it out brilliant service dealt with in a friendly and professional manner. The torque wrench is great

Planet x were very helpful, and communication was prompt whenever I had a query. Very happy with my new bike, purchased through the cycle to work scheme.

I was satisfied with the online store. Everything went quickly, even through the customs barrier. Communication was good. I will return to the online store.

Delivery was prompt and gloves and 3/4 shorts were good quality but got spray was leaking maybe damaged in transit.

This is the fifth pair of these riding knickers I've bought. I can't get over the quality of their gear and the price too. Even with this stupid tariff sham going on the shipping is worth it.

I've had quite a few planet X bikes and I've always been happy with them. Great value for money and really capable bikes. The build and shipping was super quick and a quick spec change was sorted for... See more

March 20 Update- I did not receive a response to my request for a replacement frame despite being assured I would hear back this past week and sending a reminder email. We are well past a m... See more

Have been buying from these guys for years. Not as much choice or as many smaller bargains as there were before but still a great store to shop with and buy from. Latest purchase was a good buy, bo... See more

This was the best price for GT85 I found with an extensive search on the web. Delivery was swift. Definitely recommend.

Very quick delivery great product very light when riding and works really well. Photochromic sunglasses are the topic.

I have been buying Planet X stuff for years and am still impressed with the high quality, low price kit.

From the initial order through to delivery, PlanetX were super communicative. Bike is great, better than expected but ultimately it was the Support team that are getting the 5*'s

Very inexpensive an ok/decent quality helmet in striking white gloss. Unfortunate that the size XL was more like a M and nowhere near fitted However, not sending it back as the pads fit my fox f... See more

Second review, still a brilliant company to deal with. Very helpful customer service. Thanks again!

Poor quality sunglasses that delaminated. When approached for comment told that was usual and that they were out of warranty. They didn’t know they had the same item in stock and suggested I bought an... See more

Good price and fast delivery, a shame you charge for delivery on all orders, that does add to the overall price

Navigating the website and receiving my bike was incredibly smooth, with excellent communication that kept me informed about the build schedule. And the bike itself? Absolutely thrilled with it!

I bought a pair of Carnac Arcus Evo Waterproof Overshoes. Good value at £14.99. I ordered Large as I have size 44 shoes. However they are a very small fit and impossible to put over my shoe... See more

I had issues with my parcel delivery. Just reached out to customer service and they were very helpful!

Customer service was excellent. There were delays to my order and I was personally contacted with updates which was a nice touch. The only thing I found irritating is that Planet X don't offer differe... See more

I put an order in for a pair of long bib tights on the 8th November, no communication and needed to chase the order. Reply was an issue at the port. Advertised but no mention when ordered that these w... See more

Team Planet X are brilliant, Yodel not so good. Was told they tried to deliver my item , delivery person pulled up outside looked for parcel in the van then drove off. I did offer to provide Ring d... See more

It’s 100% scam. Got completely ripped off. & they got all kinds of BS they try to sell you right off before trying the product. Viagra is 50 times better.

The package was thrown over our 6 foot side gate despite us being at home. No attempt to deliver. Fortunately no damage but not ideal for a bike helmet!

Collected the torque wrench (at a great price!) from the warehouse and had a look at some bikes whilst I was there. Chatted to a member of staff who was friendly and knowledgable.

Fantastic bike, Great service and communication, this won’t be the last bike I buy from these guys!