The AA Breakdown Cover Reviews 209,651

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 101,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach, especially during stressful situations. The service provided is often described as excellent, with consumers appreciating the quick response times and the smooth user experience, from initial contact to problem resolution and even delivery services. However, some customers also noted issues with administrative responses and communication, mentioning difficulties in reaching employees initially or experiencing long wait times for service, particularly for home starts. A few other people also felt that the company's policies regarding service refusal and counting incidents were contradictory and led to dissatisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency and helpfulness of the staff.... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick response times, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, professionalism,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt arrival of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Easy to book the battery replacement online. Price explained for the battery and fitting, time slot picked and confirmation messages. Steve, the guy who came, called ahead to say he... See more

Rated 5 out of 5 stars

Helpful as always. I fully agree with Mr Rahman's comments. In over 60 years of membership ,the patrols have always been both technically amazing but their outstanding people skills are so good i... See more

Rated 5 out of 5 stars

Superb experience. Coil spring in the suspension snapped puncturing the brand new tyre causing a blowout! The roadside mechanic Paul diagnosed this immediately and was brilliant. I’m not so happy wit... See more

Company replied

Rated 5 out of 5 stars

Phone call was dealt with efficiently. Tom and Tony arrived within 1hr and 20 minutes; luckily in a van which the motorcycle trailer fitted inside. So after initially trying to fix the broken clutch... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Breaking down is always a stressful…

Breaking down is always a stressful event and also being on the hottest bank Holiday Monday recorded makes it that bit more stressful.
Thankfully I had full AA coverage.
The service AA provided being first class.
Making the experience more manageable.
AA got myself and my car home safely.
Thank You.

26 May 2026
Rated 5 out of 5 stars

Great service again from AA

Not a long wait. Samuel kept me updated. He was professional, knowledgeable and efficient in dealing with the problem. Very pleasant manner. First rate. Would highly recommend Samuel and the AA generally especially as a woman driving long distances for work

26 May 2026
Rated 5 out of 5 stars

Each time I have called the AA they…

Each time I have called the AA they respond within the hour. They have been able to fix my issues at the roadside with no added fees other than my
Membership. They even fixed my caravan when the brake lights were nt working.
The mechanics are always kind and respectful to a solo female customer.

26 May 2026
Rated 2 out of 5 stars

The relay team took 3 and a half hours…

The relay team took 3 and a half hours to reach us from nearby Glasgow after the patrol man left us. They were not instructed until 2 hours after George the patrol man left us having been told they would be with us within 1 and a half hours from the time George the patrol man left us. And then they could not relay us all the way to our destination the same day so we had to arrange to be collected from 50 miles away - and we paid £378 for this service - I’ve been an AA member for many years and this is first time I’ve had a breakdown and called you. I shall be submitting a claim for this poor service. George the patrol man was excellent but relay team very poor.

26 May 2026
Rated 5 out of 5 stars

The The AA rescue team provides an…

The The AA rescue team provides an excellent and reliable service, offering quick assistance and reassurance during stressful situations on the road. Their staff are professional, friendly, and highly skilled, Mark went above and beyond to ensure I felt safe and supported. Response times are usually fast, and the team communicates clearly throughout the process, helping to reduce worry and inconvenience. Whether dealing with a breakdown, flat tyre, or battery issue, the AA rescue team consistently demonstrates efficiency, patience, and a strong commitment to customer care.

26 May 2026
Rated 5 out of 5 stars

Outstanding service from William

I can't rate the AA patrol man high enough. William was professional and polite at all times. Diagnosed the issue within minutes. Made a temporary repair so the car got to the garage for repair. A credit to his profession. Outstanding service. Thank you William. Great response time.

26 May 2026

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