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Autoaidbreakdown Reviews 

2,702
•
TrustScore 4 out of 5

4.2

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for their polite and professional attitude during stressful breakdown situations. People also find the digital platform straightforward to navigate and appreciate the highly competitive pricing options available for annual cover. However, some reviewers were not happy with long wait times during emergencies and unexpected additional administrative fees. A few consumers experienced difficulties reaching human support or felt let down when emergency assistance was significantly delayed. Other customers also noted that managing policy renewals online or handling account details sometimes presented minor technical challenges.

What people talk about most

Service

Customers had ambiguous experiences with service, as many reviewers praised the quick response times and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the competitive quotes, reasonable... See more

Staff

Reviewers mention positive feedback about staff, consistently describing call handlers and mechanics as... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise helpful agents and quick... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response, simple helpful assistance. For some reason my renewal had been declined. I assumed no business on Sunday so waited till this morning an dsadly could not renew but had to join again. H... See more

Rated 4 out of 5 stars

To be honest all I have done is buy the cover and this year renew it. I have dealt only with Auto aid online and have no experience of communicating with a human if indeed there is one. I have not ne... See more

Rated 4 out of 5 stars

No complaints at all about the service (although fortunately I haven’t needed to use it for some years). A little difficult to renew policy. My bank has recently changed all credit cards from Master... See more

Rated 4 out of 5 stars

I would have given it 5 stars but recently i had to callyou as my car would not start, as it is an old car you charged me £25 if it had to be transported to a garage. My neighbour jumped started it as... See more

Company details

  1. Insurance Agency
  2. also in
  3. Accident Insurance Company
  4. Auto Insurance Agency
  5. Insurance Broker
  6. Insurance Company

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No history of asking for reviews

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4.2

All reviews

(2,702)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Service Review

Starting our 4th year of membership and can't comment on the breakdown service as we still haven't used it.
Renewal process is simple but the fact that you have sent the same renewal email 7 times is seriously irritating and a little bit insulting. After the 4th message I emailed you asking for it to stop but no reply and 3 more copies of the message were sent before I renewed.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Simple easy to renew process.

Simple easy to renew process.
Everything was clear and easy to understand.
Not had to use the breakdown service yet but it's comforting to know it's there.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service since 2020

Reliable service since 2020. The premium hasn't increased massively and I've renewed every year - a very simple process. On the few occasions I've called them out, there has been no quibbling, they've arrived promptly (and cheerfully!) to resolve the issue. Would recommend.

5 October 2026
Unprompted review

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