Easy to do online. Everything that I wanted using Comprehensive cover, PNC, home breakdown cover, legal/medical expenses etc. The total cost for the year 2026/2027, was £173 less than my current i... See more
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Review summary
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Excellent service all round. Policy fully explained by very pleasant gentleman, and easy payment made. Confirmation email sent with all Policy breakdown, and able to print a copy as well as sav... See more
The man on the telephone was absolutely brilliant he helped me get exactly the correct insurance I needed and went through everything step by step he was friendly and professional. I think his name w... See more
We had a leaflet offering much cheaper AA breakdown cover when bought with car insurance. The website was easy to get quotes for both cars but I had questions so called on the phone. The guy I spoke t... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
42K reviews
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Don't accept the renewal premium offered shop around.
My Home Insurance with a well known hight street bank (think Horses) was received and had increased to over £500???. It was a good standard of cover.
They very kindly let me speak to a "Bot" offered to lower it , still to more than last year, or said, I could lower the standard of cover.
Searched a well known comparison site who offered many alternatives, firms I'd never heard of, until The AA came up at a very much equal cover for £200 less than the bank. No brainer, now with the AA
22 May 2026
Helpful helpful, patient and competitive
Helpful agent who explained things well and was patient while I sourced information required for the quote. The quote was competitive which persuaded me to go ahead with the insurance.
21 May 2026
AA platinum annual car insurance 5 star…
It was a welcome experience to be put through immediately to someone who knew what they were talking about I was helped through the whole process from my initial enquiry through to accepting the offer and making a payment and it was an excellent offer as well Highly recommended
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service
Terrible service. Mr family of four children and wife total 6 family members have been moved from hotel to hotel for the last 3 wks. Only to eventually be told that they cannot fix the leak coming from my bathroom. This is an awful company do not use them unless you want more problems. I have been insured with this company for 3 years and always made my payments by direct debit on time. But when you need them they will make all types of excuses not to help you.
22 May 2026
Unprompted review
Reply from The AA Insurance
Hi, we're sorry to hear this and would like to look into this further. Please send us a copy of your review, policy number and postcode to theaa.reviewteam@theaa.com so we can help.
It was easy to do online
It was easy to do online. Had to contact you AI thing as I could not open my documents.
two days after I signed up I received a letter from AA with a cheaper quote.
22 May 2026
First Contact
Helpful and understanding on telephone and took time to make sure I understood everything.
20 May 2026
Easy and not a rip off
22 May 2026
Reply from The AA Insurance
Pleased to hear it, thanks for sharing your experience Leslie 😊.
Reply from The AA Insurance
Happy to help, Abdul. Thanks for leaving a review.
Great service 10 out 10.
22 May 2026
It was very easy to complete the forms…
It was very easy to complete the forms and at a good price
22 May 2026
Great quote
I was very pleased with the quote I got , so that’s why I decided to go with yourself
21 May 2026
Helpful and chèerful
22 May 2026
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