I hate it when I am pounced upon as soon as i walk into a store! This did not happen here (Silverlink, North Shields) however a salesperson ,Reece, was nearby when i stopped to look at a particular sofa. He answered all my questions, was really knowledgeable and helpful. Advised anything with a white sticker would be available in leather. Then when i found the one for me he came over, answered more questions , gave me a price for two grades of leather and then arranged the sale for me swiftly.

Extremely helpful and friendly We were greeted by Carla and she really put herself out to help us

Ally was very helpful and knowledgeable about the products. Can't wait to get our new sofa's

Alison who attended to our needs was very friendly, professional and knowledgeable. We felt very comfortable in dealing with her. Thank you Alison.

The delivery was earlier than expected which was great. The sofa is amazing. However when purchasing it was completely misleading on the price and method of payment by the salesman. I contacted the store and wasnt given any response to this.

The staff left you alone to look round. No pressure. Helpful when asked details.

Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own whilst always being available to answer any questions we had. We liked the wide range of fabrics available for the sofa we chose which were very limited at other stores.

Billie was very helpful during our visit and helping us make our decision.

Dominic very helpful
However when we went next to order and pay i felt pressured into making decisions and rushed especially when saw the sales person on this day walking upstairs with card machine!!!

Extremely helpful people in store

the suit we tried was so comfortable did,nt want to get up so we bouht it

The sofa is fine. Looks good, and is nice and comfy. That is why I have given some stars.
As for customer service at the Wakefield branch. Oh dear....where do I start.
I ordered a sofa in the branch, and was told that I had to pay £129 for the item to be delivered 2 miles. But, having no vehicle I had no choice but to pay.
Then when I got home I saw on line that it was free delivery. I rang the branch, and was told that due to it being a stock item, it didnt qualify. This was wrong, as it said all items, even sale items qualify for free delivery.
I ended up speaking to 3 different people to try and solve this, but it took head office intervention before I was given a refund.
Then, it comes to delivery. I was told I would get a text the day before delivery, to confirm the sofa was coming. (Did I get it? Nope) I was also told I would get a call, and a 4 hour window for delivery, on the day. (Did I get either? Nope)
Luckily the sofa did turn up, safe and sound.
Would I shop here again, or advise friends to go.
No I would not.

Staff are very helpful and gave us plenty of time to consider and giving advices

They were patient and efficient.

Sales lady very professional no hard sell knew product s offered extended warrenty over all a pleasant exsperiance

Friendly staff. Kept updated on time of when delivery would be here.

Exceptional salesman, friendly, helpful and informative (think his name was Craig)
Can't comment on my purchase as awaiting delivery but looked perfect in the store.

Professional & friendly staff. No pressure to purchase

Delivery came late to what was expected.

Helpful polite service from Natalie at the store. Very impressed with quality and price of our suite. Good communication regarding delivery.