Blake was very good, informative and friendly. Lovely furniture with a large range of fabric options and bespoke couch modules. The wife and I are very pleased.

Delivery good. Sofa lovely. Staff all great, very helpful

I purchased two sofas on 05/05/26 after considering SCS alongside two other suppliers. I chose SCS/Poltronesofà partly because I had bought from SCS previously and wanted to remain loyal.

I should say that Ann, who initially served me, was brilliant. She was helpful, professional and gave me a very positive experience when making the purchase. Unfortunately, what has happened since has completely changed my impression.

When I called on 27/07/26 to check the delivery, I was told it had been delayed until 19th August. There was no apology. Instead, I was told, “If you’ve waited 13 weeks, waiting another two weeks is nothing.” I found this dismissive and unacceptable.

I visited the branch again today, but rather than acknowledging my frustration, staff defended the situation and insisted the delay was “not their fault.” Regardless of where the delay occurred, I bought from your company and expect your staff to take ownership of the customer experience. From today's visit, I've now been informed that delivery is towards end of August. WHY?

Delays can happen, but the lack of apology, empathy and ownership has turned this into a very disappointing experience. Ann provided excellent service initially, but sadly the experience since then has left me regretting my decision to remain loyal to SCS/Poltronesofà.

I expected better service from you.

Very professional from the start all for very welcoming and friendly staff that delivered were punctual and friendly from buying the item to delivery couldn't ask for more

Chesterfield store .we decided to go into store as we were passing and it’s been completely re vamped. The store is lovely set out and smells amazing . The staff was welcoming. We did ask about the company who had taken over the previous company and was told they are Italian designers and company . so we decided to order a sofa due to this . After we had ordered we received a email with the order . We realised they had ordered the wrong colour .
We called them to tell them they said they will amend the order and offered a £100 reduction in the total cost .
I was concerned about the mix up and it made me less confident about my order .
We returned back to store and raised our concerns . We have paid the deposit but now feel anxious about our purchase and spoke to another team member who was very pleasant . we was told then not only had the wrong colour originally order but the wrong materials
We left the store but my confidence in this company as now gone and I would have liked to cancel my order
I have spoken to the manager of the store on the phone and explained our concerns The manager refused to cancel our order even though it’s not due until the end of October. I was told by him even if you returned to store straight after ordering you still would not be able to cancel .
I found the manager very unprofessional and patronising as he could not understand why I was asking questions where my sofa is been manufactured !
I feel that I have been wrongly sold this sofa they have said it’s an Italian design but not manufactured there . The manager also denied the wrong materials been ordered we have been given conflicting information about things so my trust as now gone in this company . I have tried to email head office and phone them but no email address worked just kept getting them returned and no phone number either you only get 3 options when you call them the only person you can speak too is the store you ordered from . I want to cancel my order and the manager at the store attitude wasn’t great . I have noticed on other reviews people are having the same problem.

All staff at your Swansea store were pleasant and helpful especially Alan who was my main contact he was knowledgable and responded positively to all my questions. I was not pressurised at any time and consider my experience in your store very pleasant

Delivery driver rang multiple times as couldn’t find my property, in the end asked me to stand outside and wave him down, wouldn’t park outside so had to carry it further then complained about it, then complained I was on the third floor and he only has 15 minutes to get the sofa in and put together, so didn’t think I was getting my sofa delivered, my son then had to help him up the stairs with it. When he finally got the sofa in the apartment and stopped complaining to me, I was very upset to discover that both ends of the sofa had been scuffed the left side very badly we both took pictures and I was informed by the driver don’t worry they will replace it and contact me when they receive his feedback, obviously that didn’t happen so I contacted them sent my photos, I have been contacted by a repairs team, so sofa not being replaced then, who are coming in 12 weeks to cover the left arm, what about the right one???? Aftercare very poor will never use again

The reception and sales service were of the highest quality in both presenting your products and with full explanations of services provided we have nothing but praise for the sales lady I dealt with

When we arrived staff approached us without trying to sell straight away, they asked pleasantly what we were looking for and that they would be pleased to help us.
The saleslady, Sandra, was very helpful and gave us all the information that we needed before we bought.
A very pleasant experience and we look forward to getting our furniture.

on time
friendly
effection

Excellent service, very polite and helpful

The staff was very helpful especially Lucy

Found it required quickly

Great experience with the sales assistant very helpful and informative

Very professional team deliver was right on time nothing was to much for the delivery drivers

A suitable single and triple recliner were selected in store with good explanations and advice from the shop assistants. Initially we were told it would take 3 months for delivery, in fact communication was very good and it arrived a week early with ample warning notice. Delivery was a pleasant experience with the suite installed and explained about. All packing was removed by installer. The suite was exactly as ordered. Overall a very good experience.

Salesman, settee when it arrived was exactly as I thought it should ne

Excellent service great experience

Very professional Very courteous

Billie at the Kilmarnock store was very helpful, knowledgeable and answered any questions I raised.
All in a very good experience.