Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.

From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.

First class service from Lee in Kilmarnock, genuinely took an interest and helped us with different options. Thanks so much Lee.

The staff where very helpful, had a pleasant manner and professional also the showroom is well presented.
Staff informative and explained everything well.
I would recommend to family and friends.

Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.

We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.

Great salesmanship, we were totally made to feel at home.

Lee was very helpful with our choice and supplied us with all the information we needed.

Excellent service

Lovely warm welcome but allowed to browse at your leisure and when assistance required very helpful, competent service from staff

Very happy from sales to delivery

Excellent service and customer care, great range and fabulous finance options

The number of different styles of sofas/chairs and accessories was very good. They were positioned in such a way as to gain an appreciation of how they might look in place. Staff were available to answer questions and allowed me the time to make decisions without rushing me. They were very efficient when processing payment and explaining terms for the products I purchased.

David from the Kilmarnock store was exceptional
He went above and beyond to help us get a recliner as quickly as he could and was very caring and helpful to accommodate our needs as our father was in a wheelchair.

Thank him for his efficient caring service

The delivery guys were professional and took all rubbish away, built sofa where I wanted it

Great. Delivery was seamless. Got delivery date one week before night before got time slot beteeen 7am-12. Was given one hour slot in the morning of delivery crew phoned 10 minutes before they arrived. There was also a link to check where crew were. Guys were great polite and courteous. Very happy with our purchase ftom start to finish

I was kept informed of the delivery time and the team turned up on time.
A team of 3 men brought the couch and 2 chairs into my home and they were very pleasant and got to work quickly in putting the couch and chairs together. They also made sure that they were powered up and were working correctly. They were very efficicient and tidied away all the packaging.
They did a first class job and I was very satisfied with the result. Well done guys. Great job and Thank you. T.C.

When me and my partner first went into the store in Kilmarnock we were greeted with a warm welcome from all staff members, the store was super clean and tidy and smelled amazing so much they should bottle that stuff up and sell it,

We we shown round the store by the Amazing Graeme who was top notch, such amazing customer service from Graeme, we found the perfect 2 seater powered recliner which was so comfy, We tested it out and it was great and exactly what we wanted, it was on sale and the price was great and within our budget.

I would like to take this opportunity to thank all the staff members at the Kilmarnock store and a big shout out to Graeme as he was such a great professional and had wonderful customer service. Graeme you’re the best.

Best wishes from Katy and Michael.

Very helpful staff in the Kilmarnock store, the advice we received was very helpful and the right choice was made, as we are delighted with our choise. The guys who delivered our suite were very polite and professional, it was installed in no time, no fuss no mess.