Lovelemonade Reviews 29,192

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, excellent quality, and comfortable fit, often noting that items are exactly as described and pictured. Many appreciate the efficient and quick delivery service, along with the pleasant packaging and smooth ordering process. The customer service is frequently highlighted as exceptional, with prompt and helpful responses. However, some customers were dissatisfied with the durability of certain items, reporting issues like crystals falling off, bows detaching, or soles coming unglued after minimal wear. A few people also mentioned inconsistencies with sizing, finding some shoes to be smaller than expected. Additionally, a small number of reviewers experienced difficulties with the ordering process, such as being unable to order multiple items or facing issues with courier availability for their location.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the stylish designs, comfort, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent condition and value... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the ease and speed of the ordering... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service even out of hours on a Saturday night. Had to contact them as Royal Mail delivered my shoes to Plymouth instead of Maidenhead by mistake. Lemonade staff replied to my email... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of items for Christmas but was a bit concerned about delivery Emailed and had a quick response from the team assuring me they would arrive and received them the following day . V... See more

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Rated 5 out of 5 stars

I had a problem with an order , emailed Lovelemonade and had an email back very quickly from Gabrielle , she sorted out the problem and kept me updated with my refund . Would recommend Lovelemonade’s... See more

Rated 5 out of 5 stars

I ordered the pink sparkly earrings for my special birthday to match my outfit. They arrived very promptly, were beautifully packaged & exactly as per the photo & description. Would encourage everyb... See more

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Rated 5 out of 5 stars

Absolutely loved my boots when they arrived 😍 so comfortable wore them all night out at a concert and couldn’t have been more comfortable. Would definitely order plenty more shoes from this website.... See more

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Rated 5 out of 5 stars

I bought the item for a friend as she loved mine, and she really loves them. I love ordering from you guys as everything turns up and is exactly what you expect. Beautiful foot ware will definite... See more

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Rated 5 out of 5 stars

I really like your company love the design of your sandals, when I order you always keep me updated as to when my order will arrive. People always are always asking me where I get my sandals from. Kee... See more

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Rated 5 out of 5 stars

I ordered two pairs of sandals from lemonade not only did they come with very quick delivery? The sandals that I ordered were beautiful right size right Fit great price and they look beautiful. The tw... See more

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Rated 5 out of 5 stars

I’m so impressed with Love Lemonade! My new sunglasses are gorgeous, the quality feels amazing, they fit perfectly, and the sparkle detail makes them stand out from anything else I own. Delivery was f... See more

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Rated 5 out of 5 stars

Just love your stuff. Not having a great experience trying to order my last order though cos i wouldn't let me order 2 items but i have done that before - couldn't work it out so gave up 🙈

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Rated 5 out of 5 stars

I love this company I’m so into sparkly and fury things it’s my dream company. I have bought lots of shoes ear muffs summer caps. Unfortunately you’ve sold out of the boots I fell in love with! I’ve... See more

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Rated 3 out of 5 stars

We ordered a few bits from here however after only wearing them less than a week the crystals all fell off the black sliders at the edge and the bow on the pink slidders fell off one shoe the very fir... See more

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Rated 5 out of 5 stars

Although there was a problem with Royal Mail postage at the time, customer support was amazing, answered me straight away and put me at ease. Would 100% recommend Love Lemonade, the trainers I bought... See more

Rated 4 out of 5 stars

Really easy website to navigate! Quick and efficient delivery! Great prices! Love the sparkles! Boots are a little stiff and I’m hoping they will wear in and become softer and therefore easier t... See more

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Rated 5 out of 5 stars

Easy to use website. Items came quickly. Fantastic just as described on the site. Beautifully packed. Very happy, will definitely order from Lemonade again.

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Rated 5 out of 5 stars

Good delivery the sneakers were lovely size wise true to size the diamanté round the shoe was spot on not to much but pretty the ankle bracelet was to big for me but was also lovely

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Rated 1 out of 5 stars

Bought a pair of what I thought wear beautiful ssndles. Saved them for my holiday within a week the soles had become loose so couldn't wear them. On returning home I glued the soles back on 3 weeks la... See more

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Rated 1 out of 5 stars

Was given as a present for Christmas but already coming to pieces. Tried to contact customer service and came back but haven't heard from them again with my reply. If all not sorted I will have to... See more

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Rated 2 out of 5 stars

I purchased some beautiful sparkly sandals for my holidays. Iv always bought from lemonade and been very happy with the products. The sandals i purchased looked amazing and fit well but the stitching... See more

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Rated 3 out of 5 stars

I ordered a pair of shoes and received them in September this year, I love them, they are comfortable and stylish. I am trying to order a pair of sandals but now it seems "there are no couriers availa... See more

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Rated 5 out of 5 stars

Well Today Arrive My Order And I'm impressed By design quality and comfortable. I couldn't resist and I did wear them already and I'm happy.And My wide Feet are happy Too.And definitely I Gonna order... See more

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Rated 5 out of 5 stars

Love Lemonade products amazing colours amazing choices and most up to date designs and colours. Always arrive to be delivered on time and well packaged for protection.

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Rated 5 out of 5 stars

Easy to order and item received quickly and was exactly as described . All packaged nicely and as shown in the picture. I wanted comfortable shoes for my wedding and these shoes are perfect for the... See more

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Rated 2 out of 5 stars

Ordered trainers in a size 8 and they were beautiful but more like a size 7 as very small. Disappointed as website stated true to size and had to pay the return delivery of £3.99. Just be honest if th... See more

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Rated 5 out of 5 stars

Excellent customer service, immediately emailed me back. My Nude Winter Crush Handbag and Purse are absolutely stunning. Never ordered before so was a bit worried BUT I will definitely place another o... See more

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Rated 5 out of 5 stars

Nice product they look like picture/ description on website, very comfortable, great price, ease of ordering, delivery not too long. Thinking of buying again in a different colour

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Rated 5 out of 5 stars

I buy the pink glitter slippers for my daughter every Christmas as they are both stylish and comfortable. The ordering process is quick and easy and I highly recommend Lovelemonade.

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Rated 5 out of 5 stars

Love all the products I have bought but have never received any of the discounts at the checkout !! So that’s been disappointing as I’ve spent a lot off money.

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Rated 5 out of 5 stars

Brilliant company highly recommend trainers are so pretty and true to size would like to see a wide fit selection for other people to enjoy them also

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Rated 5 out of 5 stars

I am forever buying shoes from here and now have a collection of 20 pairs. absolutely love them, the fit and comfort of them are great, could not fault either the product or the service. Best place... See more

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Rated 5 out of 5 stars

Very pleased with the service my order was dealt with and delivered very quickly I received updates on the progress of my order. Very please with the bracelet excellent value

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Rated 5 out of 5 stars

Absolutely adore the trainers I bought a light pink glitzy pair , they are so comfortable, looks very smart , when on

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Rated 5 out of 5 stars

Fast and efficient service. Was really easy to order my trainers and I was kept up to date with the delivery schedule. Extremely happy with my order, they’re lush!

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Rated 5 out of 5 stars

The boots are exceptionally comfortable and durable, exceeding all expectations. Their stylish design makes them a versatile addition to any wardrobe. The online shop provided a seamless and efficient... See more

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Rated 5 out of 5 stars

I’ve Ordered a good few times from This sight and will keep ordering as every pair of trainers I have purchased were worth fantastic

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Rated 5 out of 5 stars

Excellent service and the products are beautiful Quick delivery. I have got lots of sandals from Lovelemonade and love them all.

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Rated 5 out of 5 stars

This is my second pair. First pair still great after 2 years but swolen feet meant I needed a larger size. Elasticated back makes this possible. I still feel fashionable at 74 when I wear these.

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Rated 5 out of 5 stars

Easy ordering fast delivery. Very satisfied with my purchase. Trainers are of good quality and good value for money. Very satisfied customer.

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Rated 1 out of 5 stars

The item that I ordered the sparkles started to fall off as soon as I wore them the first time. Was told that I could send them back to be repaired and that someone from royal mail would pick them up... See more

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Rated 5 out of 5 stars

I love the styles but the sizes are all wrong, I have bought 3 pair's of clogs. My foot size all my life and I'm 59 is a size 8, I bought 2 pair's, 1 was the white star clogs and 1 the white buckle cl... See more

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Rated 4 out of 5 stars

Purchased 2 pairs of trainers and I'm glad I went a size bigger as they are small fitting. The shoes look great but can tell they are cheaply made by the quality of the trainer.

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Rated 5 out of 5 stars

Great description of item, found exactly what I was looking for and delivered on time. Excellent service

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Rated 3 out of 5 stars

Trainers were ok but small so had to send back. No free postage label is provided which is very common these days. I completed the return form and packaged up the trainers with said form, then tried t... See more

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Rated 5 out of 5 stars

Love lemonade deliver professional excellence. Efficient 100% Trustworthy 100% They provide high quality goods that meet a customers needs that is truly value for money.

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Rated 2 out of 5 stars

I ordered a pair of Crystal Stardust Chunky Trainers in Silver. The order came very quickly however the trainers were of a very very cheap quality and as a size 6 in most other shops they were hug... See more

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Rated 1 out of 5 stars

£25 sunglasses broke in half on 2nd day of wearing them! Got told nothing can be done as i brought them a couple of months ago for my holiday! Still don’t expect that kind of quality where they break... See more

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Rated 5 out of 5 stars

Nother great buy from Lemonade. Delivered quickly, a beautiful fit and the boots look amazing.

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Rated 5 out of 5 stars

I love my new bag it's different style use to. Excellent condition and value for money

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Rated 5 out of 5 stars

Everything from ordering to delivery was fantastic. The gift itself was for a friend & she loved it.

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Rated 5 out of 5 stars

Ive purchchased 2 pair of shoes in last 2 wks very well priced quick delivery will be back again

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Rated 5 out of 5 stars

Fantastic quality looks fab always great comments from people when wearing my shoes highly recommend them to everyone

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Rated 1 out of 5 stars

Very cheap quality! Crystals started peeling of after first wear. No different in quality to shein theirs absolutely no way I would pay full price for them probably why theirs always a sale.

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Rated 5 out of 5 stars

Excellent customer service. I was kept up to date regarding delivery times. Very happy. Thank you.

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Rated 5 out of 5 stars

Item purchased as a present, recepient really pleased. Ordering easy to follow Prompt delivery

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Rated 1 out of 5 stars

Bought a bag and didnt like it. Tried to return but the portal wouldnt work. Contacted customer services which was an automated bot and didnt understand. Was told an agent would get back to me but th... See more

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Rated 5 out of 5 stars

I have had lot of sandles from Lemonade. so so beautiful and well made very comfy and smart.. dress up for the evening or through out the day ❤️

Company replied


Company details

  1. Shoe Store

Written by the company

Welcome to the beautiful world of Lemonade! If you love Sparkle you will Love Lemonade. Lemonade is a young, fast growing, dynamic and innovative brand specialising in crystal costume jewellery, crystal shoes, bridal accessories, women’s fashion jewellery, crystal phone accessories and much more! At Lemonade we are dedicated to get you the hottest looks from the catwalk. Everybody loves sparkly jewellery; this is the place to come for all things bling! Lemonade brings you 'celebrity style at high street prices' with exceptional value, style, bling factor, quality, and fantastic customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really lovely quality product…

Really lovely quality product…. Looks classy.

2 March 2026
Lovelemonade logo

Reply from Lovelemonade

Hi Terry,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

Very happy with the service & great…

Very happy with the service & great shoes x

2 February 2026
Lovelemonade logo

Reply from Lovelemonade

Hi Shelley,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

I love my new bag it's different style…

I love my new bag it's different style use to. Excellent condition and value for money

7 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

I love this company

I love this company I’m so into sparkly and fury things it’s my dream company. I have bought lots of shoes ear muffs summer caps. Unfortunately you’ve sold out of the boots I fell in love with! I’ve requested for you to contact me when they come in (fingers crossed)
It’s soon. It’s all very well made and true to size, easy to deal with and they are packed really well. Please stay in business otherwise where can I find such beautiful shoes and accessories ❤️😍

16 December 2025
Unprompted review
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Reply from Lovelemonade

Hi Karina,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 2 out of 5 stars

Not happy with last order

Not happy with last order. Beige. Set wasn't. Sane. Color n tote bag. Was squashed. Ad no packing in it

14 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Kay,

Thank you for taking the time to leave us a review.

We are sorry to hear that your order did not quite meet your expectations, if you would like to return the item back to us please follow the steps via the link below.

https://www.lovelemonade.com/how-to-return-an-item-i63

Kind regards
Gabrielle

Rated 1 out of 5 stars

I have emailed and tried to get hold of…

I have emailed and tried to get hold of this company with regards to a delivery that hasn’t even come. Absolutely disgusting service when you have no one to even speak to about products you’ve bought! Avoid at all costs!

20 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Shannon,

Thank you for taking the time to review us.

We are extremely sorry you have not been able to get in touch with us, it is very unusual as we respond to emails within a 24 hour period.

We do apologise for any inconvenience caused.

Kind regards
Gabrielle

Rated 1 out of 5 stars

Coming to pieces already

Was given as a present for Christmas but already coming to pieces. Tried to contact customer service and came back but haven't heard from them again with my reply.
If all not sorted I will have to report to trading standards as I should be able to use the bag for more than two weeks with little weight in it, purse,phone and eye drops.

Come on Love lemonade get your act together.

13 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Hayley,

Thank you for taking the time to review us.

We do apologise for any delay in responding to you, but I can see that the issue has now been resolved for you.

Kind regards
Gabrielle

Rated 5 out of 5 stars

Amazing quality comfort plus style

Amazing quality and
Design so comfortable too! Lots of compliments

1 January 2026
Lovelemonade logo

Reply from Lovelemonade

Hi Ruth,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 1 out of 5 stars

Reached out BEWARE several times regarding a…

ÏReached out several times regarding a personalised item with personalisation wearing off after 3 weeks under the 2015 consumer act I am entitled to demand a full refund within 30 days after numerous emails I have been offered a repair which I am entitled to refuse due to the faulty goods shoddy workmanship durability and my consumer rights being within the 30 day timeframe for a full refund. My next step is to escalate a complaint to trading standards. Avoid this company should anything go wrong they will try and fob you off poor customer service being emailed all hours through the night SHAMEFUL!!!! Know your consumer rights and look into all other negative reviews before thinking about ordering from this company 👎🏼
REPORTED TO TRADING STANDARDS 👍🏼

12 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Tracey,

Thank you so much for your review and sharing your experience with us. Your feedback is appreciated and gets passed onto our team for future improvements.

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

Thanks Marie!!

Great company, lovely staff, Marie especially, who went above and beyond to help and sort out a problem I had, would highly recommend… thanks so much 💜

7 January 2026
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Claire,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, immediately emailed me back. My Nude Winter Crush Handbag and Purse are absolutely stunning. Never ordered before so was a bit worried BUT I will definitely place another order. Thank you for your excellent service throughout.

26 December 2025
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hiya

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 1 out of 5 stars

If there was a minus one then I would…

Love lemonade have decided they will not refund a faulty pair of slippers said they have been worn but this is why they were returned I have read the reviews on here about them don't like refunding I would not purchase ftom them again they are scammers I have took this to trading standards becsuse by law a refund shod be issued

4 January 2026
Unprompted review
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Reply from Lovelemonade

We are sorry to hear that you feel this way Marilyn. We would love to take a closer look into this for you but unfortunately we have been unable to locate your booking with the details that have been provided so if you do require any further assistance from us please do email: sales@lovelemonade.com and a member of our team would be more than happy to investigate the details of your case and assist you further.

Rated 5 out of 5 stars

Beautiful

All items arrived on time and beautifully well packaged.

18 December 2025
Lovelemonade logo

Reply from Lovelemonade

Hi Becca,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

Wonderful customer service

Fantastic customer service even out of hours on a Saturday night. Had to contact them as Royal Mail delivered my shoes to Plymouth instead of Maidenhead by mistake. Lemonade staff replied to my email quickly and put my mind at rest. The shoes, when I received them were fabulous.

20 December 2025
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Geraldine,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 5 out of 5 stars

Great customer service …

Ordered a couple of items for Christmas but was a bit concerned about delivery
Emailed and had a quick response from the team assuring me they would arrive and received them the following day .
Very pleased with my order and excellent customer service which today is always a bonus
Would definitely recommend this company
Well done Love Lemonade

17 December 2025
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Rated 2 out of 5 stars

Took nearly 2weeks for delivery

Took nearly 2weeks for delivery. Medium size bag is small.purse is ok but the sparkles are just stickers which overhang and peel off within hours . Very glad did not pay full price, even at the sale price not happy with product. Cheap . Could have bought better quality somewhere else which I will do in future.

17 December 2025
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Rachel,

We are sorry to hear you received an item not up to our normal standard, if you could contact us via our customer service team (sales@lovelemonade.com) we can help you further.

Kind regards
Gabrielle

Rated 5 out of 5 stars

I had a problem with an order

I had a problem with an order , emailed Lovelemonade and had an email back very quickly from Gabrielle , she sorted out the problem and kept me updated with my refund . Would recommend Lovelemonade’s website , love my bag & purse and with definitely be buying other items from them . Great customer service . Thank You Gabrielle 😊

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

Although there was a problem with Royal Mail postage at the time, customer support was amazing, answered me straight away and put me at ease. Would 100% recommend Love Lemonade, the trainers I bought were beautiful and look forwards to my next purchases ❤️

10 December 2025
Unprompted review
Rated 2 out of 5 stars

After eyeing these up for a long time…

After eyeing these up for a long time because I like glittery things and fluffy slippers I decided to order a black pair of slippers from Debenhams but they get sent straight from love lemonade they just arrived and really disappointed in the size and quality, I have never ever ordered a pair of slippers that did not fit I ordered my usual size and for the price I expected them to be boxed but no they came in a bag that would not look out of place from Temu, these are just cheap slippers not that fluffy just with added on bling to make them look better and the company gets to overcharge for them , I will be returning these as they are too small and I would not buy from this site in future as I expect the rest of the stock is the same

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Very cheap quality

Very cheap quality! Crystals started peeling of after first wear. No different in quality to shein theirs absolutely no way I would pay full price for them probably why theirs always a sale.

8 December 2025
Unprompted review
Lovelemonade logo

Reply from Lovelemonade

Hi Claire,

We are sorry to hear your order was not the correct quality, if you could contact us via our customer service team (sales@lovelemonade.com) we can help you further.

Kind regards
Gabrielle

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