The Cotswold Company Reviews 

32,283
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Company replied

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Company replied

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(32,283)

5,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic delivery today from Ross &…

Fantastic delivery today from Ross & Gavin. Excellent communication and polite and efficient delivery. They took away all the packaging and carried the items to my room of choice.

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Kate Mitchell,

We're so pleased to hear about your fantastic delivery experience! It's wonderful that our team provided excellent communication, was polite and efficient, and took away all the packaging.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Product and Excellent Delivery Experience (Ian & Gareth)

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great.
The standout was Ian and Gareth delivering our item from Cotswold Company. It’s such a heavy item and they worked hard to make sure it was brought into the house carefully and situated exactly where we wanted it. All packaging was removed and taken away, as mentioned on the website upon purchase. They were excellent, personable and professional! Thank you!

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Rosie,

We are so pleased to hear that you are very happy with your Classic Double Larder. We are delighted that our delivery team provided excellent service, carefully placing your item and removing all packaging. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent

We went into store to look for new furniture and the help we recieved from Cris was invaluable! Excellent advice and not pushy at all. After we left the store, he continued to help us over email to get everything we wanted ordered! Thanks again!

22 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Emily,

We're so pleased to hear that our team member provided invaluable and unpushy advice during your furniture search. It's wonderful that they continued to assist you after your visit. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Chester Wardrobe

Arrived on time and Wardrobe is as advertised! Looks great. Ordered from Cotswold before so knew it would be a quality item. Delivery lads were polite and courteous offering to take their shoes off etc. Took about an hour and called me to say they’d finished. Perfect job.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Lovely, solid furniture as always from The Cotswold Company.
The delivery men, Ross and Gavin were very friendly and helpful, and delivered promptly and with care, thank you!

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Anna M,

We're so pleased to hear you're happy with your solid furniture! It's wonderful that our delivery team was friendly, helpful, and delivered promptly and with care. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Maciej and Dan , brilliant job!

Maciej and Dan delivered my dining room furniture today. They were very polite, careful and professional. They removed all the packaging and put the furniture where I asked. A credit to the company!
( Order no. 6937186 )

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Pearl Piddington,

We're so pleased to hear our delivery team was polite, careful, and professional. It's wonderful that they removed all the packaging and placed the furniture where you asked. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Jemaine and Said who delivered my…

Jemaine and Said who delivered my furniture were polite and friendly. No issues.

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Denise Booth,

We are delighted to hear that your furniture delivery was a positive experience and that our team members were polite and friendly. Thank you for sharing your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery!

Great delivery!
They called ahead to confirm arrival time and took care when unloading items. Taken straight to the right room without any trouble.
Men were polite, friendly and would recommend them.
Thank you. 👏

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ryan and Chris did a really excellent job of delivering a heavy set of drawers totally undamaged to my address up some stone steps on an incredibly awkward street. They were both very friendly and personable and gifted us some fudge with their delivery. Couldn't recommend this service enough.

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Charlie Bostock,

We are so pleased to hear about your excellent delivery experience. It's wonderful that our team was friendly and personable, and that your delivery was handled with such care, even with the challenging access. We're also glad you enjoyed the fudge!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent delivery service

Charlie and Kyle arrived at the advised time and promptly put my furniture together. They were very pleasant/professional to deal with as well.

24 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Elaine,

We're so pleased to hear that our team members arrived on time and promptly assembled your furniture. It's wonderful that they were pleasant and professional to deal with. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ian and Colin order 6925806 were timely…

Ian and Colin order 6925806 were timely and efficient. They recommended only half of the product be unpacked to avoid confusion but actually that just meant we had 2 trips to the dump to get rid of the packaging. The product itself is excellent but is not tall enough for full length adult dresses.

20 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Jennifer,

We appreciate you sharing your feedback about your recent experience. We're glad to hear that the team was timely and efficient. We understand your frustration regarding the packaging and the product's height for certain garments. Your insights are valuable as we continuously work to improve our services and product descriptions.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Store staff were very helpful when…

Store staff were very helpful when ordering. Delivery was spot on and Bernard and Emmerson were excellent. Thank you for the packet of Fudge.....delicious.

14 August 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Mary Wilson,

We're so pleased to hear our store staff were helpful and that your delivery was excellent. It's wonderful that our team provided such great service, and we're glad you enjoyed the fudge!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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