Visited the Harrogate store on a couple of occasions . The staff very accommodating and helpful. Chris initially helped and then Hannah . We rang and made a purchase from Hannah , a very simple straig... See more
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Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off... See more
Company replied
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... See more
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recomm... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Station Parade 49, HG1 1TT, Harrogate, England, United Kingdom
- 01423 226467
4.8
Excellent
83 reviews
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Visited the Harrogate store on a couple…
Visited the Harrogate store on a couple of occasions . The staff very accommodating and helpful. Chris initially helped and then Hannah . We rang and made a purchase from Hannah , a very simple straightforward transaction.
8 August 2026
Unprompted review
Excellent customer service.
2 August 2026
Unprompted review
Staff attentive but not too intense
Staff attentive but not too intense
2 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First Class service and products.
First Class service and products.
Abi was very helpful.
24 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good morning Frank,
We're so pleased to hear you received first-class service and products. It's wonderful to know our team member was very helpful.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Professional service
Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off shoes and generally just nice guys. And the fudge was a lovely bonus!
24 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good morning Sharon Myler,
We're pleased to hear that the communication regarding your delivery time slot was clear. It's wonderful that our delivery team was friendly and professional, and we appreciate your kind words about them. We're also glad you enjoyed the bonus!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ultra friendly delivery team
Ultra friendly delivery team were just as good as the sales team in store
24 July 2026
Unprompted review
Great service order no
Great service order no. 6870333
Driver Ryan Aslon
Friendly, efficient and tidy.
Shopping experience from beginning to end was very good.
17 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Jenny Brunskill,
We're delighted to hear about your excellent shopping experience from beginning to end! It's wonderful that the delivery was friendly, efficient, and tidy. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service.
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recommend.
21 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Gail Wright,
We're so pleased to hear our delivery team provided such great service with your larder unit. It's wonderful that you received regular updates and that the delivery was handled with care. Thank you for your kind words and recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Thank you to Jermaine and Vasco for…
Thank you to Jermaine and Vasco for your great service. We’ve had a few deliveries from different places recently and you stand out with the care and attention you showed. Thank you again
8 June 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Gillian Handford,
We're so pleased to hear our delivery team provided such great service and stood out with their care and attention. Thank you for your wonderful feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery
Bernard and Rory delivered and assembled the furniture perfectly. The quality of service they provided was excellent.
16 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Natalia,
We're so pleased to hear our delivery team provided excellent service and assembled your furniture perfectly. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful and Courteous Staff
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make sure items we wanted to purchase fit and agreed we could purchase items at sale price once decided.
6 July 2026
Unprompted review
Excellent service - Bernard and Hadi arrived early and as…
Bernard and Hadi arrived early and as discussed rang when they were in the village
They unboxed everything for us and carried everything very carefully and professionally . It was a big order and they had a lot to carry
It was extremely hot and they both worked so hard
They are a credit to the company
Nothing was too much trouble
9 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Karen Barrett,
We appreciate your positive feedback regarding the delivery of your order. We're happy to hear the team arrived early and handled everything carefully and professionally, even in the heat. It's great to know they were a credit to the company.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Welcoming and helpful staff.
7 July 2026
Unprompted review
Friendly Service
Was great service from Liam understood my needs until I moved into my new house to hold onto the goods.
Much rather deal with a person than order online to keep the High Street shops open,
6 July 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Christopher Thompson,
We're so glad to hear that Liam provided excellent service and understood your needs during your move. We truly value your support for high street shops.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful staff
Helpful staff. Shop layout allows pleasant browning. Very clean and bright.
24 June 2026
Unprompted review
Pleasurable experience.
Technical issues appeared while the guy was processing my order. With help of other colleagues problem was solved quickly and politely. Great team work.
24 June 2026
Unprompted review
Polite and helpful
12 June 2026
Unprompted review
It was the red brick showroom I went…
It was the red brick showroom I went to.
The staff and environment was so lovely. I shall be back soon
7 June 2026
Unprompted review
Excellent Service
Quality furniture have it in most rooms if my houseExcellent from ordering to delivery, precise time given for delivery, impressed with delivery men Bernard & Michael, who were friendly and efficient took furniture out of box and took all packaging away 😀
5 June 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Jeanette,
We're so pleased to hear you're enjoying our furniture in your home! We appreciate your positive feedback on the ordering, delivery, and our efficient delivery team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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