Had my new table and chairs today ,I am so pleased they are absolutely beautiful ,so much better than the picture .the staff I spoke to ordering these were very kind and helped me with my order , deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dressing table - I received text & email messages advising on the delivery time of the furniture. Gary & Ant arrived on time, were polite and friendly, unpacked the dressing table, placed it in the... See more
Company replied
I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more
A long wait for this item, paid in full in June and delivered today. This was to match previous bedroom furniture. I would suggest on long delivery items just 50% should be paid. It is a lovely p... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely customer service
Lovely customer service. Very friendly and helpful.
2 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Cotswold Company - Bath
Good afternoon Claire,
We are glad you enjoyed your experience and appreciate you recognising our team members for their great assistance. Thank you for your review!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful staff who answered all…
Very helpful staff who answered all questions asked and were very polite. Lovely showroom for furniture display.
25 September 2026
Unprompted review
Love my new table and chairs
Had my new table and chairs today ,I am so pleased they are absolutely beautiful ,so much better than the picture .the staff I spoke to ordering these were very kind and helped me with my order , delivery was great .everything super thank you ☺️ one happy customer .
22 September 2026
Unprompted review
Lovely chest of drawers
Lovely chest of drawers at a great price. Delivered to my room of choice and took all the packaging away.
15 September 2026
A long wait for this item
A long wait for this item, paid in full in June and delivered today.
This was to match previous bedroom furniture.
I would suggest on long delivery items just 50% should be paid.
It is a lovely piece of furniture and I am pleased with the product.
Delivery team Gary and Ant very capable, drawers had to come out as very heavy before bringing upstairs but all done ok.
17 September 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Anne Russell,
We appreciate you sharing your experience. We understand that waiting for your item was a concern, and we value your suggestion regarding payment terms for longer deliveries. We are pleased to hear you love the furniture and that our delivery team, Gary and Ant, provided excellent service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Dressing table
Dressing table -
I received text & email messages advising on the delivery time of the furniture. Gary & Ant arrived on time, were polite and friendly, unpacked the dressing table, placed it in the bedroom and took away all the unwanted packaging.
Many thanks
17 September 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon David Wood,
We are delighted to hear about your positive delivery experience. It's wonderful that the delivery team provided excellent communication, was polite and friendly, and took care of unpacking and removing the packaging for your new dressing table.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Brilliant, thank you!
Gary and Jake did an amazing job at delivering my new bed safely. And early in the day so I could get on setting it up. Excellent service, thank you.
The Arlington brass bed is stunning. Assembled on my own which is doable but easier with 2.
14 September 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Lara Dennis,
We're so pleased to hear that your bed was delivered safely and early in the day. It's wonderful that you find the bed stunning and that you were able to assemble it. Thank you for your excellent feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Top company with Top products
Delivery was on time and I was kept informed throughout by the delivery team during their journey to me.
A great pair Gary and Jake who were attentive and helpful in getting my purchase safely into my home.
This is my second purchase and I am impressed by the quality and price of the products from this Company.
I fully recommend them.
Mike Hallett
2 September 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Michael,
We are so pleased to hear about your positive delivery experience and that you were kept informed throughout. It's wonderful that our delivery team was attentive and helpful in getting your purchase safely into your home. We are also delighted that you are impressed with the quality and price of our products. Thank you for your kind recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Christina offered help to choose a…
Christina offered help to choose a sofa. The help felt as if it was without obligation. Excellent service. Multiple sofas offered. Great Product knowledge. Showed different depths of seats and sofa sizes. No judgement in looking for vegan materials.
The store is a great place to try the sofas and swatches were available to take home
3 September 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Thomas,
We are so pleased to hear you had such a positive experience while choosing a sofa. It's wonderful to know our team provided excellent service, product knowledge, and a comfortable, judgment-free environment. We're also glad you found our store a great place to try out sofas and take swatches home.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Well made furniture and courteous delivery team
I ordered The Berkley bed and two bedside tables. Very pleased with the quality of the products and have now placed another order for more furniture
The communication was great, keeping me informed of a delivery date and time and giving me options to change if not convenient.
The furniture was delivered by Ian and Mavino who were just great. Phoned me prior to the delivery and arrived on time.
They placed the items in the bedroom and offered to take away the packing.
Mavino explained the warranty of the products and they were both generally well informed as to what they were delivering.
They were both friendly and courteous.
I would not hesitate to recommend the Company and its delivery team
10 June 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Anne Winterson,
We are absolutely delighted to hear how pleased you are with the quality of your new furniture and that you've decided to order from us again. It's wonderful to know that our communication met your expectations and that the delivery experience was so positive. We truly appreciate your kind words about the delivery team and their helpfulness.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Smooth and efficient service
I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly than I was expecting. There was good communication throughout. Having the packaging removed outside before bringing the cupboard in was a real game changer for me. The delivery men were polite and efficient. I've used this company a few times now and highly recommend them.
27 August 2026
Unprompted review
Christina was extremely helpful
Christina was extremely helpful. Looking forward to our new furniture which looked lovely in the store.
29 August 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Elizabeth Voice,
We're so pleased to hear that our team member was extremely helpful and that you're looking forward to your new furniture. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A very good service
A very good service. Delivered within time scale given, plus a phone call to update on exact time.
Delivery man was very friendly.
28 August 2026
Unprompted review
I received my first delivery of furniture
I received my first delivery of furniture yesterday and was very pleased with the quality of the items. They were delivered by Morgan and Jacob who were a pleasure to deal with. They were professional, courteous and a great advert for the company. A great company to do business with.
27 August 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Andy,
We're so pleased to hear you were very happy with the quality of your furniture. It's wonderful that our delivery team was professional and courteous, and a great advertisement for us. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Both Gary and Jake were very helpful…
Both Gary and Jake were very helpful when delivering my bedside cabinet. They unwrapped it and placed it in position upstairs.Both were polite and respectful.
25 August 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Tony Wren,
We're so pleased to hear our delivery team was helpful with your cabinet. It's wonderful that they unwrapped it and placed it upstairs. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly
Friendly, helpful and polite
Could not fault any element of the service
21 August 2026
Unprompted review
Sal was fantastic and so helpful
Sal was fantastic and so helpful. A pleasure to spend our money with and the products are perfect for us thank you.
21 August 2026
Unprompted review
Charlie and Kyle J were amazing how…
Charlie and Kyle J were amazing how they kept the delivery as quiet as possible so early in the morning!!
I would love them to do future deliveries from Cotswold
18 August 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Susan Collins,
We're so pleased to hear that our delivery team was amazing and kept the delivery as quiet as possible. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fantastic customer service
Fantastic customer service from Christina in the Bath Store, she couldn’t have been more helpful
15 August 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Sally,
We're so glad to hear about your fantastic experience with our team member. We appreciate you sharing your positive feedback with us!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.