The Cotswold Company - Stamford Reviews 

Stamford store were very helpful
When getting back home to look I. Line as I wanted to check measurements I tapped in customer help and got through to bath store , they really were lovely and helpful.

It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to see.
Sarah in the store was excellent both in terms of suggesting possible alternatives for us and guiding us through the order process. Subsequently she has kept us in touch with the progress of our order, we really appreciated the time and effort she has put in to help us

The staff were helpful and friendly nothing was to much trouble help us pick what we required with out any presure great experience thank you.

The order was professionally sorted out over the phone, very friendly, with great advice and delivery arranged to suit us

Great in store experience. Very helpful staff, very customer focussed.
Very happy!

Excellent customer service. Good product knowledge.
Beautifully maintained shop

I have been asked by Cotswolds to write a review so here you go. We purchased a KIng size bed from the Stamford store on 29th June (note: Cotswold charge for delivery and assembly, but this is stated at time of purchase). We were told delivery would be on 8th July. However I received a text on 3rd July informing us delivery would be on 6th July, fortunately I was working from home this day. The delivery drivers / fitters were upbeat, polite and professional, however the bed had two slats missing. They raised this issue immediately and I was contacted by telephone and then email on the same day by Lauren Lee from the customer support team. Subsequently two replacement slats were sent by courier, however unfortunately although they arrived quickly, they did not fit. I informed Lauren, with photographs, and she arranged for the correct slats to be sent, again by courier, these thankfully did fit. Although there have been some bumps in the road, overall I am happy that the problems were resolved quickly. We really like the bed and Lauren Lee's quick and efficient responses moved this review from 3* to 4* (Managers please note).
Final point, Cotswolds do not take old mattresses or bed frames so this needs to arranged separately.

Very friendly and very helpful. Great guys,

Staff advisor most attentive and helpful in explaining what their product was a about. Most encouraging to make our decision.

Fabulous store full of even more Fabulous items. Very helpful, especially Andrea, knowledgeable staff. A very pleasant experience.

The lady who served us was very helpful. She arranged a convenient delivery date in the next few days

The lady who served me was very new to the job but very lovely and warm fantastic customer service As I have trained customer service for 25 years I recognise good service However on occasions when I have phoned the person I spoke to was patronising and abrupt not at all warm So 10/10 to the new lady who served me

Our order for storage units and dining table/chairs was dealt with very efficiently throughout the process from ordering to delivery and assembly. The quality of the furniture is excellent and we would have no hesitation in using them in the future and recommending them to family and friends

The staff in the Stamford showroom were fantastic- Mel spent ages with us, listening to all our needs and ensuring we made the right choice. When I called back later to order the member of staff was very helpful and explained everything very clearly. Great service.

Lovely shop, airy clean and fabulous service lots of beautiful things which I bought 2 of.

Staff were really helpful and friendly but not too overbearing.

I would particularly like to thank Andrea who to the time to demonstrate the extending tables in the Stamford showroom. They explained the difference in the fabrics available for the sofa and different fillings for the seating. Also down to finer detail of dining chairs to match the table of choice. The transaction was completed efficiently with colleague Ena at the till. Delivery of items explained. Overall an excellent experience and sensible prices and I would highly recommend visiting this store fore home life furnishings.