So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.6
Excellent
3K reviews
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Customer Support went above and beyond
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get to a favourable conclusion.
While I had his attention I mentioned I'm about to emigrate from the UK to Japan and could he source a power supply for Japan (two pin same as US). He worked with the spare parts store who found a unit in stock and after payment quickly dispatched to me. He also took the effort to pass me all the contact details for the Wattbike partner/service centre in Japan so I could seek local support if needed when I arrive, really thoughtful and great customer service, thank you!!!!
20 July 2026
Unprompted review
Reply from Wattbike
Hi Garry,
We are so happy to hear about your positive experience with Matt, especially regarding the comprehensive support you received for your heart rate belt and the thoughtful assistance with your upcoming move to Japan. We always aim to provide exceptional service and are glad we could help with the power supply and local support details. We wish you all the best with your emigration!
Happy Cycling!
Team Wattbike
Non existent customer service
Non existent customer service and very poor follow up. The left pedal wouldn’t screw onto the crankshaft due to no thread.
16 June 2026
Reply from Wattbike
Hi James,
We're really sorry that your bike was delivered with an issue with the crank thread, meaning you were unable to fit the left pedal. This is certainly not the experience we want for a new bike.
We arranged a service call-out to resolve the issue, although unfortunately the engineer had to rearrange the appointment to the following day. I also understand your frustration that we didn't follow up with you after the engineer's visit.
Our service system normally only alerts our team if a booked job is unsuccessful, so when the visit was marked as completed, we weren't automatically prompted to contact you. That said, we appreciate that we should have followed up to make sure everything was resolved, and we're sorry that this didn't happen.
Thank you for bringing this to our attention, and we're glad we were able to arrange the repair.
Had a tech issue with Wattbike
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. Cheers Bruce!
16 July 2026
Unprompted review
Reply from Wattbike
Hi Anthony,
We are very happy to hear that our engineer was able to resolve the issue with your bike quickly and efficiently. We appreciate you sharing your positive experience with us.
Happy Cycling!
Team Wattbike
Great customer service
Great customer service - Australian distributor missed the order but Isabel sorted it out in no time and stayed in touch until the order was delivered.
18 July 2026
Unprompted review
Reply from Wattbike
Hi Phil,
We're so glad to hear our team provided excellent service and resolved the order issue efficiently. We appreciate you sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Had a problem with the Atom
Had a problem with the Atom - the tech team were first class.
It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that.
They went above and beyond after that - taking my bike away and providing a replacement whilst they sorted it.
My bike came back immaculate and in great working order.
Matt and Isobel have beed ‘on it’ over the couple of weeks it took.
17 July 2026
Unprompted review
Reply from Wattbike
Hi Mark ,
We are so happy to hear about your positive experience with our service team! It's wonderful to know that we could swiftly resolve the issue with your Atom and that the temporary replacement bike was helpful. We pride ourselves on going above and beyond for our customers, and we are delighted that your bike returned to you in immaculate condition. Thank you for sharing your kind words.
Happy Cycling!
Team Wattbike
Prompt arrivale
Prompt arrivale, Edward phone 20 mins before, service done, worn parts all changed, bike was skipping before the service, now works perfectly, Edward has extensive knowledge of watt bikes and bikes in general, highly recommend the service
17 July 2026
Unprompted review
Reply from Wattbike
Hi Stuart,
We're thrilled to hear about your positive experience with our service! It's fantastic that your bike is now working perfectly, and we appreciate you highlighting the expertise of our team. Thank you for your high recommendation!
Happy Cycling!
Team Wattbike
Edward was great
Edward was great. Talked me through a few maintenance bits to do in between services and gave the bike a really thorough service. Looks like a new bike now.
17 July 2026
Unprompted review
Reply from Wattbike
Hi Arron,
We're so glad to hear our team provided such a thorough service and helpful maintenance tips. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great communication
Great communication, fixed the problem quickly and easily. Very helpful.
13 July 2026
Unprompted review
Reply from Wattbike
Hi Abi,
We're glad we could resolve your issue quickly and effectively. We appreciate your kind words about our helpfulness and communication.
Happy Cycling!
Team Wattbike
Wattbike Atom new purchase
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition.
Great exercise bike and seems easy to integrate with other fitness apps.
10 June 2026
Reply from Wattbike
Hi Mr Buckley,
We're so happy to hear that our exercise bike was delivered as requested and that you found the setup easy! We're also glad you appreciate the quality of the kit and the fan. We hope you enjoy integrating it with your fitness apps!
Happy Cycling!
Team Wattbike
After the original service
After the original service, my wattbike Atom shifters would not connect. However talking to Matt on service support he arranged for a service engineer James to come within 24hours who correct the issue with a reset of the firmware and
pairing of the shifters. It was a great job by Matt and James. My suggestion is that if the pairing checks and compatability had been with Rouvy connection at the original service itself then this would have avoided the need for a repeat visit. My thanks are to Matt and James
10 June 2026
Reply from Wattbike
Hi Alan,
We appreciate you sharing your experience with us. We are pleased to hear that our service team was able to resolve the connectivity issue with your wattbike Atom shifters promptly. We acknowledge your valuable suggestion regarding pre-service compatibility checks, and we will certainly consider this feedback as we continuously work to improve our processes and prevent future inconveniences. Thank you for your kind words about our team.
Happy Cycling!
Team Wattbike
Good service
After initial booking not being communicated, it was well communicated.
Edward very efficient and explained what he was doing. Well worth while.
Many thanks.
10 July 2026
Unprompted review
Reply from Wattbike
Hi Ron,
We're so glad to hear that the communication improved and that our team member provided such efficient service. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Excellent technical skills to service my bike, shame about the long delay to get an appointment
I am really impressed with the work that Edward, the technician, did in servicing my Wattbike. He is incredibly knowledgeable, skilled friendly and worked quickly and efficiently to resolve the problems which restored my bike to its former glory. Thank you, Edward.
The only disappointment with the whole Wattbike customer experience was the long delay from registering my problem until it was able to be repaired. The customer service team was very responsive but unable to influence the long wait for the availability of a technician.
10 July 2026
Unprompted review
Reply from Wattbike
Hi Mike,
We are so pleased to hear about your positive experience with our technician. It's wonderful to know that our team was able to restore your bike to its former glory. We truly appreciate you highlighting the excellent service you received. We also understand your disappointment regarding the delay in scheduling the repair. We are actively working to improve our technician availability and reduce wait times for our customers. Your feedback is incredibly important to us, thank you for sharing this.
Happy Cycling!
Team Wattbike
Trouble free purchasing and delivery
Trouble free purchasing and delivery. Setting up the Wattbike Atom took under an hour. The accessory pack, particularly the cycling fan in this blistering summer, was much appreciated.
4 June 2026
Reply from Wattbike
Hi Mike,
We're so glad to hear you found the purchasing and delivery process trouble-free and that setting up your Wattbike Atom was quick! We appreciate your kind words about the accessory pack, especially the fan during the summer.
Happy Cycling!
Team Wattbike
Really happy with edward!!!
Quick and easy to book service. Edward messaged the night before to confirm the booking, he turned up within the time slot given very friendly and thorough. Carried out a good service. Really happy 10/10
9 July 2026
Unprompted review
Reply from Wattbike
Hi DOSovCOV,
We are so pleased to hear that booking our service was quick and easy for you. It's wonderful to know that our team member provided such friendly and thorough service, and we truly appreciate your perfect rating!
Happy Cycling!
Team Wattbike
Ed is fantastic
Ed is fantastic! Super professional and friendly. Wattbike service itself was very poor but he saved it
8 July 2026
Unprompted review
Reply from Wattbike
Hi Amy,
We are so glad to hear our team member provided such a positive experience! We appreciate you highlighting their professionalism. We are also taking your feedback regarding the service to heart and will use it to improve.
Happy Cycling!
Team Wattbike
Watt bike service
Watt bike service
Easy to organise and only had to wait a few weeks before it happened. Bringing the bike back up to full speed.
7 July 2026
Unprompted review
Reply from Wattbike
Hi TY,
We're so glad to hear that arranging your service was easy and that we were able to get your bike back to full speed efficiently. We appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Excellent Service
We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficient in helping with our bike service and support needs.
6 July 2026
Unprompted review
Reply from Wattbike
Hi Alex,
We're thrilled to hear that our bikes are excellent for performance at your club! It's wonderful to know that our service and support team has made such a positive impression. We truly appreciate your feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Steve,
Thanks for the feedback. Looking back through your case, your bike needed a service outside of the standard availability, so we arranged a free collection and repair at our HQ to accommodate your dates. That process involved a queue at our service centre, where turnaround varies bike to bike — and we should have explained that clearly at the outset rather than leaving you to chase updates, which we know you had to do more than once.
We're reviewing how we set expectations on HQ service bookings so customers know what to expect from the start.
Sorry the Hub app wasn't for you — we're always looking to improve it, and feedback like this helps.
—Charlotte, Wattbike Customer Service Manager
Excellent bike well made and super…
Excellent bike well made and super smooth. This bike is built for fitness. I love it.
4 June 2026
Reply from Wattbike
Hi Andy,
We're so glad to hear you're enjoying the bike's quality and smooth performance for your fitness journey! Thank you for sharing your positive feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Tom,
I'm really sorry to read about your experience.
I've looked into your order and can see that it took much longer for the fan to be dispatched and delivered than we had originally advised. I completely understand your frustration, particularly as we didn't communicate the delay with you.
I've already tried to contact you by phone and have also sent you an email, as I'd like the opportunity to apologise personally and put things right. I've also shared your feedback with our Website and Parts teams so we can improve how we communicate stock issues in the future.
I hope to hear from you soon.
Kind regards,
Charlotte
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