So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.6
Excellent
3K reviews
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Perfect
Leah and the team have been exceptional. Great experience to back up a great product.
3 August 2026
Unprompted review
Reply from Wattbike
Hi Clayton,
We're so happy to hear that our team provided such a great experience and that you are enjoying our product! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Bringing My Old Watt Bike Back To Life
Once I got hold of Wattbike Customer Care Team (Matt was my contact), he kept me informed at relevant moments along the way. My issue was fixing a new part on an old bike which required a wait period to source the part and then we had to manage the installation. While this process was lengthy due to my unusual request, I was get updated which is great for me. Once we had part, it was fitted by Service engineer when we both agreed the date. The job was completed in no time and now my old bike is new again!! And by the way Service Engineer, a great representative of your organisation.
5 August 2026
Unprompted review
Reply from Wattbike
Hi Paul,
We are so pleased to hear about your positive experience with our customer care team and the successful repair of your bike. It's wonderful to know that our colleague kept you well-informed throughout the process, especially given the unique nature of your request. We're also delighted that our service engineer provided excellent assistance, making your old bike feel new again. Your kind words are truly appreciated.
Happy Cycling!
Team Wattbike
Edward went above and beyond and to be…
Edward went above and beyond and to be fair the service was worth the cost as it updated all of the wear and tear parts and I didn’t expect that… every 2 years is the recommended service time and it is worth it….
7 August 2026
Unprompted review
Reply from Wattbike
Hi Richard,
We're so happy to hear about your positive experience with our service! It's wonderful to know that the comprehensive update of wear and tear parts met your expectations and that you found the service worthwhile. We appreciate your kind words.
Happy Cycling!
Team Wattbike
Excellent Service
Excellent service carried out on Wattbike Atom. Engineer (Edward) kept me informed of likely arrival time. Arrived within time bracket expected, was friendly and knowledgeable. Service was quick ... and effective, bike running quieter and gear changes slicker than before.
7 August 2026
Unprompted review
Reply from Wattbike
Hi Andrew,
We are delighted to hear about your excellent experience with the service on your Wattbike Atom. It's wonderful to know that the engineer kept you well-informed and that the service was quick and effective, resulting in a quieter bike and slicker gear changes.
Happy Cycling!
Team Wattbike
Edward provided great comms before and…
Edward provided great comms before and during visit explained service process and did a great job on the WBA.
6 August 2026
Unprompted review
Reply from Wattbike
Hi Mark,
We are delighted to hear about your positive experience with our service and that our team member provided such clear communication. It's wonderful to know the service process was well-explained and that the work on your WBA was excellent.
Happy Cycling!
Team Wattbike
Service and repair of Wattbike Atom
We had an issue with the gear shifters and the Wattbike needed a service. All this was completed extremely well by the mechanic who was friendly, efficient and knowledgeable. He was on time and cleaned up after himself.
9 July 2026
Reply from Wattbike
Hi Jill,
We're so happy to hear our mechanic provided such excellent service for your Wattbike. We appreciate you highlighting their efficiency, knowledge, and professionalism. Thank you for your wonderful feedback!
Happy Cycling!
Team Wattbike
Quick and friendly service
9 July 2026
Reply from Wattbike
Hi Gordon,
We're so glad to hear that our service was both quick and friendly for you. We truly appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Great service
Great service. Engineer Edward did a great job on the repair and service. Bike is like new again. Also communication was really good pre visit with arrival time etc
5 August 2026
Unprompted review
Reply from Wattbike
Hi Paul,
We're so happy to hear that our service met your expectations and that your bike feels new again! We truly appreciate your kind words about the repair and our communication. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Good communication prior to arrival and…
Good communication prior to arrival and friendly efficient servicing. Thanks Edward
5 August 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We're so glad to hear our communication and servicing were efficient and friendly. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Useful fault finding and help
Useful fault finding and help. Then followed by clear options and a slick service routine including pick up and drop off. Good comms throughout. Thank you.
6 July 2026
Reply from Wattbike
Hi Angus,
We're so happy to hear that our team provided useful assistance and clear options, along with a smooth service. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Bit of a delay in delivering the item …
Bit of a delay in delivering the item but when I got im very happy with my purchase and it does the job I need it for. Highly recommended
6 July 2026
Reply from Wattbike
Hi Stephen,
We're happy to hear you're very satisfied with your purchase despite the delivery delay. We appreciate your understanding and kind recommendation!
Happy Cycling!
Team Wattbike
Excellent service
Excellent service, they even called me up because they thought I may have mistakenly ordered the same thing twice. I did, but it wasn’t a mistake.
The delivery was quick.
I have used Wattbike products and services a few times and always find them very helpful.
26 June 2026
Reply from Wattbike
Hi Duncan,
We're so glad to hear you had such a positive experience with us! We always aim to provide excellent service and quick deliveries. Thank you for your kind words and continued support.
Happy Cycling!
Team Wattbike
Wattbike service
Wattbike serviced for the first time.
Unfortuanately my original booking had to be changed as someone else cancelled making it uneconomic for the agent to attend on my original appointment date.
The service was performed well with full explanation of the process.
30 June 2026
Reply from Wattbike
Hi Ian,
We appreciate you taking the time to share your feedback. We understand that rescheduling can be inconvenient, and we apologize for any disruption this caused. We're pleased to hear the service was performed well and the process was fully explained. Your insights help us improve our scheduling and service delivery.
Happy Cycling!
Team Wattbike
Honestly the service is at best chaotic
Honestly the service is at best chaotic. Ordered a reconditioned watt bike to be delivered today between 10 and 12. No show. After several calls I am now told it will be delivered at 2pm. It’s not possible to reach anyone on the phone after 1pm on a Friday. I have had a couple of emails but one was from the AI assistant who told me that the bike has not yet been dispatched. Very disappointing service levels . Looking at recent reviews it looks like I am not alone in this experience
31 July 2026
Unprompted review
Reply from Wattbike
Hi Lisa,
We're sorry that your delivery did not go as planned and appreciate how frustrating it is to be waiting for a delivery that doesn't arrive within the expected timeframe.
On this occasion, we had to use an agency driver for your delivery and unfortunately they were delayed. Our team remained in communication with you throughout the day and provided updates as soon as we had them. We also followed up with you by email after this review was posted to ensure you had the latest information.
We are a small, in-person Customer Service team, and our Friday afternoons are dedicated to responding to and resolving as many customer enquiries as possible. While our telephone lines have limited opening hours, our team continued to work on your query and provide updates throughout the afternoon.
We appreciate that this doesn't change the frustration of the delayed delivery, but we did everything we could to keep you updated and get your bike to you as quickly as possible. We hope that, now delivered, you're able to enjoy your Wattbike.
Superb Wattbike repair and service
I had cross threaded my pedal and my Atom was overdue a service. Kelvin fixed everything and got me back on my bike. He was knowledgeable and put up with all my questions in a very friendly way
2 July 2026
Reply from Wattbike
Hi Richard,
We're so glad to hear that we could get you back on your bike and that our service met your expectations. We appreciate your kind words about our team's knowledge and friendly approach. Thank you for sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Ben,
We're so happy to hear you had a fantastic experience with our service! We truly appreciate your kind words.
Happy Cycling!
Team Wattbike
Bikes good quality- smooth
Bikes good quality- smooth
Doesn’t connect to HR without strap
Doesn’t connect to technology/ apps
30 June 2026
Reply from Wattbike
Hi Paul,
Thank you for your review and for the positive feedback on the quality and smoothness of the bike.
I'm sorry to hear you're having issues connecting to your heart rate monitor and other apps. We appreciate you bringing this to our attention, and we're reaching out to you directly to help resolve the issue that has persisted following your service.
We hope we can get everything connected and working as it should for you soon.
Fantastic training tool for cyclists
Fantastic training tool for cyclists. Appears to be very well built and has a solid feel on the bike. This is particularly good when completing all out sprints. Not all trainers feel this stable. The adjustability is very good indeed.
I would definitely recommend that cyclists use the app to change the way the gears are set up so that they match your outdoor bike, ie left buttons for front chain ring changes and right buttons for rear cassette.
ERG mode is not as solid as the Wahoo Kickr that I’ve been using for the last five years. The Kickr nails the power target every time. The Wattbike doesn’t and seems slow to react to increased or decreased cadence. I have read that this can be an issue when using a third party training platform such as Zwift or Rouvy, so I need to compare with ERG mode whilst using the Wattbike app.
29 June 2026
Reply from Wattbike
Hi Brian,
Thank you for taking the time to leave such detailed feedback, and for the 4-star review. It's great to hear that you're enjoying the stability, build quality and adjustability of the Wattbike, particularly during those all-out sprints!
Your recommendation around setting up the gear buttons to mirror your outdoor bike is really useful, and I'm sure other cyclists will appreciate that tip.
I'm sorry to hear that you've found ERG mode less responsive than your previous trainer. There can be differences in how ERG mode behaves across different training platforms, so it would be interesting to hear how you find it when using the Wattbike app. If you continue to experience issues, please do get in touch with our Customer Service team and we'd be happy to take a closer look.
Thanks again for the thoughtful feedback, and we hope you continue to enjoy your training!
Very pleased
Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service were also good before the service. I had an issue with my bike and they were very helpful and quickly got to the root of the problem. Thank you
15 July 2026
Unprompted review
Reply from Wattbike
Hi Maureen,
We are so pleased to hear that our service and engineers exceeded your expectations, and that your bike is performing better than ever. It's wonderful to know our customer service team was also helpful in resolving your initial issue quickly. Thank you for your kind words and recommendation!
Happy Cycling!
Team Wattbike
Customer Support went above and beyond
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get to a favourable conclusion.
While I had his attention I mentioned I'm about to emigrate from the UK to Japan and could he source a power supply for Japan (two pin same as US). He worked with the spare parts store who found a unit in stock and after payment quickly dispatched to me. He also took the effort to pass me all the contact details for the Wattbike partner/service centre in Japan so I could seek local support if needed when I arrive, really thoughtful and great customer service, thank you!!!!
20 July 2026
Unprompted review
Reply from Wattbike
Hi Garry,
We are so happy to hear about your positive experience with Matt, especially regarding the comprehensive support you received for your heart rate belt and the thoughtful assistance with your upcoming move to Japan. We always aim to provide exceptional service and are glad we could help with the power supply and local support details. We wish you all the best with your emigration!
Happy Cycling!
Team Wattbike
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