Peloton (United Kingdom) Reviews 4,846

Just before the Covid pandemic I bought a second hand JLL exercise bike. I used my phone with the Peloton App and from there I became hooked. After lots of pedaling I decided to upgrade to a second hand Peloton bike (the normal version). I am 6' and about 15 stone, I have big powerful thighs and push this bike to the limit. It is still running around 5 years later and I am still managing weekly exercise. I am not a natural exerciser, I do not have that bug, and yet this Peloton bike (with the occasional help of the Conqueror's Challenges - a different app) motivates me to never miss a week. I can use the app for other exercises such as walking and running, but primarily I am a cycler. The instructors are all great, you can meet them at the studios (London and New York) and some people follow them on socials and interact with their favourites. The instructors give you shout outs for various achievements, there is a leaderboard where you compete or ride with others, and hi five them. All in all it is more than a bike, it is a community.

Very expensive and when you pause membership you don't get an email reminder that it's starting again - now cancelled entirely as I am away and can't use

Peloton are fast to respond when they want the sale then they have no cares. I ordered and chose a delivery date over a week away. Two days before, the delivery company decided they could not make this so changed the date. I rearranged everything again and cancelled a personal trip only to get a notification on the day that this would not be delivered and no reason given. Peloton customer support has been useless, they say they 'understand' but there is zero understanding and just the same thing in circles. I waited until the day they said I would have an update and it turns out that was a lie too. For a company like this, and how much money these cost, I would have hoped for more. Now I am still in limbo wondering if and when this will arrive and having to keep my life and job on hold while I wait.

I love Peloton — we bought the bike in 2020. The classes are engaging, and the instructors are amazing. I would give this 5 stars.

However, we’ve had a major issue with the screen becoming completely unresponsive. It started about 12-18 months ago on and off and now it is totally unresponsive. Unfortunately, the only solution offered is a replacement costing £700, which feels unreasonable given the already high cost of the bike and ongoing monthly membership.

Without fixing the screen, the bike is essentially unusable, so it’s disappointing to be put in a position where we have to pay such a large amount just to continue using a product we’ve already heavily invested in and we pay a monthly membership too.

Really disappointed 😞

Expensive purchase.And subscription cost is high for what is really a very poor product.
Had issues with the bike making noises to AirPods and Apple Watch not pairing probably and when they did had to do it all over again the next I used the bike again! Not good customer service either.
I wish I never bought the bike so my advice is to anyone thinking of buying one is think very carefully about buying a Peloton.

Horrific customer service. Someone Peloton used my card details on a non existent account to charge me for a whole year. I have spoken to them so many times and no-one will help. All they say is it's against data protection to cancel a payment on an account that isn't mine. But then say the account doesn't even exist but they can clearly see I am being charged for it. Mental. Anyway I am now going through fraud charges against them on my credit card.
Avoid any subscriptions with them! they will not let you cancel payments and will in no way help you.

I love my Peloton Bike! I got it delivered at the start of March and I've used it almost every day since. The delivery was smooth and Peloton and delivery company communicated well with me about this. There was an issue with my shoes but they replaced them very quickly for me. I love the variety of workouts and instructors available, it's incredibly motivating. I love that I can see my HR and sync it to my Apple Watch to track my progress over time. The insights into workouts once you've finished within the app are really valuable too. I think it's the best purchase I've ever made for my fitness and general health. As someone getting back to it after several years without being able to do cardio, the instructors are always very flexible and say that accommodations can be made for your level of ability. I love that all of it is possible from home - you can sing and dance along to your workouts without shame because you're not at the gym!! It is honestly the most fun I've ever had exercising.

I really love that I can choose my own music — that’s such a great feature. I enjoy many of the rides, but at times I feel the instructors talk a little too much. Personally, I’d prefer the option to hear just the essential ride cues and coaching, without the added personal stories or singing. Sometimes I simply want to focus on the music and follow the instructions on the bike. It would be great if there were a setting that allowed for a more streamlined, instruction-only experience.

Thank you Carlos from Peloton's care team - I appreciate you helping me today. I cannot say as much for your service team.

To the wider Peloton support team, I'd like to submit feedback on our experience today. I'm not normally one to complain, but in this case, this service was incredibly badly handled and I am writing a public review echoing as much, as other customers shouldn't experience such bad customer service.

As a summary;
I own both your Bike and Tread - a considerable financial outlay for me, from the outset.
Before today, I was a subscriber for years. The total Peloton spend from my account alone would be over £6K by now, if not £8K.
The service costs £190, as I have two machines, which in itself is a huge amount of money just to keep something working, for which I already pay a membership. I can't think of any other company doing this (I have a rower where servicing is free).

The appointment was booked in advance and due today. I was not sent a confirmation time yesterday, which I was told would be the case. Instead, the servicer sent me a text after 8AM today. My wife had to work from home and stay in the house to ensure someone was present to let your team member in. She was in the house, by the front door, with a view of our street, the whole hour of the appointment, before and after. Your service person called me whilst I was in a meeting and texted me telling me he/she was outside the property. They were not - my wife confirmed this and our Ring alarm shows absolutely no one from Peloton driving past or stopping at the property, despite his messages claiming otherwise.

So both a financial and a time sacrifice was committed by us for something that should have been routine. Carlos mentioned you have a policy of not knocking on doors, which is frankly unheard of. I don't even know what to say to that.

Carlos put through a refund for today and cancelled my Peloton membership to my request. I am so disappointed by your post-sales support. It really isn't in line with your marketing claims, by a long stretch. I also don't appreciate being lied to, by your service agent, as they were not outside our property.

Good luck continuing to operate this way in a market that has genuine customer-first players competing with you - Concept2, Hydrow, WaterRower being examples in good customer care.

Was lead to belive peloton were going to introduce longer running classes this year. Despite this the classes seem to be getting shorter and the majority of up coming running classes range from 15 minutes, 20 and 30 mins

💩 product 💩 service. Turns up damaged and say they will send the parts so I can repair! I don’t think so

I’ve been a loyal peloton customer for years, with both the bike, tread and a monthly membership. I’ve had the peloton tread for 3 years and its recently totally stopped working. Visits from peloton technicians have only made the issue worse and peloton can’t even call me back despite me asking to raise a formal complaint now multiple times. For a piece of kit that costs thousands of pounds, to break after 3 years with just a normal level of use seems like it’s terrible quality. This issue has been ongoing for months and each time peloton ask me to send them a video of the issue (which I do), only to then be asked to this all over again when they haven’t rectified the issue after a technician visit.
I’m frustrated that peloton don’t even have the decency to call me back. Honestly - it’s clearly a terrible product and the basic customer service is terrible too. I do not recommend.

I've been using Peloton for years and I love it. I'm mid-fifties and alternate between the bike, weights and Yoga with some meditation too. They have a huge amount of programmes. I've tried other ones but I couldn't gel with the instructors. I pay monthly and I love the way that I can skip a month if I'm going on holidays. It's well worthwhile.

Incredibly disappointed with the Peloton ecosystem. After spending thousands on the hardware, you are held to ransom with a disgraceful monthly fee. It was already outrageous at £39, but the hike to £45 a month is a joke. You pay for the bike, you pay for the electricity, and then you pay nearly £550 a year just to keep the screen working. This is mental money for online classes. Don’t get caught in this merry-go-round—the greed will be their downfall. In two years, they’ll be gone.

I tried to upgrade my membership from app to all access membership and was charged twice. When I got in touch with Hannah via app, she was really unhelpful and said there’s were nothing she could do! It’s extremely unclear and in my opinion bad practice from peloton. Customer service really poor and unhelpful

Lack of support whatsoever

Having ordered my cross training bike+ on the 7th December and spending a considerable amount on the premium product I am yet to receive it. This is due to the poor management / systems between XPO and Peloton. Having scheduled a delivery on the 17th December for the 22nd December I was told on the day by a staff member that many people wouldn’t be receiving theirs before Christmas due to a lack of product and surplus orders! When my product didn’t turn up on the 22nd I was told that this was due to a ‘glitch’ in the system and that I wouldn’t receive it until the 8th when no one will be home to receive it! Massive frustrations and if I hadn’t been considering the product for over a year I would be cancelling my order straight away!

Buying our Peleton has been a smooth and excellent service from the sales rep in the shop, to the delivery and set as well as the quality of the bike and classes available. We feel it has allowed us to step up our fitness regimes in quality and relevant intensity depending on the classes chosen. Really pleased with it all.

Great new bike. Perfect for home training

Customer service is appalling. Just found out Peloton have been taking double membership since February and say they only repay 60 days!
Be very careful and check your bank statements if you have more than one piece of equipment with them. Payments were being taken on the 18th and 27th of each month not really obvious on your bank statement.
Having gone on and checked other reviews it appears Peloton has been doing this to customers for a long time.