Horrible experience with this company
Horrible experience with this company. I purchased a watch for my partner and it arrived looking like it was never checked before it got shipped. So I sent it back with my own money.
Now, I got the package back but they shipped a different one, same brand but different watch; Did not even ask me to check if it’s fine. Also, they sent me a watch without the actual box, it was put in a box that the watch can barely fit on, it’s like a box for bracelets. It is meant to be a gift but how would I give this if the packaging looks like that. I would rather get a refund than give my partner a watch that looks like I just got from the market because it does not have a proper box.
They we’re communicating really well with me before this last package but now, they just stopped replying to me.
Reply from Watches of Australia
Hi Princess,
We are very sorry about the entire experience. I deeply apologize that your watch arrived in less than satisfactory condition and that you had to incur additional expenses to return it.
We try our absolute best to reply to all customers on time, as we always face a huge volume of calls, texts and email. However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us. Specially, as you mentioned we were communicating really well.
The watch we sent you is the exact watch you ordered. Please check your order confirmation, perhaps you're confused with another model. I also suggest checking the model number against your order confirmation and you will see that it is in-fact the same watch. Additionally, please go through the WhatsApp chat and look at the images you sent us of the old watch, it's the exact same watch.
Up until now we still did not receive any response back from you after confirming that it is the correct watch.
We hope to hear back from you soon.
Thank you