Not a happy camper
The band on the watch lasted four wears ( six weeks) before it broke. They claim their guarantee doesn’t cover broken watch bands and won’t replace it. Now any normal company would have immediately replace this band and ask for the broken one back so they could take this up with their supplier, not in this case. Also under Australian consumer law we are allowed to expect goods to meet minimal standards and this band has not met this expectation and should be replaced without question. Not a happy camper.
15th Feb - update matter is being escalated to Fair Trading.
Reply from Watches of Australia
Hi Brett,
Thank you for bringing this issue to our attention. We are sorry to hear that the band on your watch broke. We understand your frustration and disappointment, and we would like to offer our apologies for any inconvenience this has caused.
After reviewing our warranty policy, we regret to inform you that band damage is not covered under the warranty. The warranty is designed to cover defects in materials and workmanship, and does not extend to damage caused by normal wear and tear, including damage to the band.
We understand your concerns regarding the standards of our products and we are committed to providing high-quality products to our customers. However, in this instance, we are unable to replace the band for you.
However, as mentioned to you previously we are more than happy to provide you a store credit to make up for the experience :)
Thank you,
Watches of Australia