Hi Sam, I am very sorry to hear that. We are based in Australia, but we keep our stock in multiple warehouses to have a world-wide reach. The location of dispatch depends on the model you purchased. We ship via DHL express, which is always a fast and reliable shipping option. You placed your order on the 22nd of Jan, and received the package less than a week.

Furthermore, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.

Thank you for taking the time to leave us a review, your feedback is always important to us as we always strive to do better.