The AA Smart Care Reviews 

the employee who took my keys to reverse my motorhome into the garage, and whilst being guided by another employee, or the employer, scraped the canopy housing along their shutters frame, whereby i had to get him out and get it into the garage myself, without so much as an apology, and now i have a devalued component arrached to my motorhome.

As a new customer to the AA Smart Care service, I found booking my vehicle in for its annaul MOT and Service easy and very convenient as the garage is local. The customer service team were friendly and processed the payment quickly.
I expected a good service and got a good service from an AA approved garage.
The price for the MOT and Service was good for a CORSA at under £235.00

New to the area I live in and didn’t know any garages. Smart care sorted it for me .
Excellent service at the garage they sent me too.

Picked Mr car up from home no hassle about getting lifts or buses, and delivered my car back 4 hours later.
Seamless and quick staff were polite and courteous .

Booked to have rear brake pads changed on my car at home the day after returning from holiday. Everything went smoothly and in double quick time and advice was given regarding discs and tyres while the mechanic was there. Would definitely use the service again as it was very convenient not having to take the car and leave it at a garage.

This was very poor service. Unexpected! Arrived early for the appointment but the garage opened late and were unapologetic about it. I was asked to leave the car and would be contacted once the MOT process is complete. My car did not pass the MOT because of the tailgate light so, this needs sorting first. Agreed, that is good as that is the purpose of MOT. However, my car key was lost. They took forever to look for the car keys. After finding it, they acted as if they were doing me a favour in terms of me returning wi the the car to ensure the fault is fixed for them to run the MOT again. I was later told by friends that is supposed to be standard . My boot flap and seal were impacted by whatever they did. They did not tell me anything. Rather I found out when I opened my boot. Why would you lose my key and damage my boot? Neither fix it nor apologise?

All good . Great service

So pleased to discover AA can do more than assist you when you breakdown. I needed my brake discs and pads changed and I turned to AA. They came to the house and completed the job in 2 hours, brilliant.

Our car was booked in for a service on 11/8/2026. Booking process was very smooth but that's as good as it got. Now its three days later and we've still not heard from AA Smart care re our car being ready for collection, or any additional work required. Obviously, I picked the car up on the 11th and was advised by the garage that they had contacted AA twice for them to inform me of work required. What a let down and a reason to never use this service again. Rubbish is an understatement.

When booking, I was under the impression that after the full service, I would receive recommendations from the mechanic about what needs to be fixed. My booking confirmation email also states that I should receive this feedback after the service.However, when I collected my car keys on Friday, the machanic only returned my keys and said everything was okay. I had not received any communication from either AA or Eco Tyre Motors till i reached out.I was expecting an email outlining any issues found and the associated repair costs. I am already aware that my vehicle has an oil leak, low suspension/shock absorbers, and brake issues. I booked a full service expecting these, and any other underlying issues, to be identified so we could arrange repairs.

Absolutely awful service. Paid a lot for them to not call to confirm arrival time. Rang to chase them at midday as booked guaranteed before midday for them to say they're not coming until 5pm then acted annoyed at me when I insisted they come a different day. Absolutely awful. The guy who came was abrupt and rude too.

Where too start? Reminded day before mot appt, told on day of appointment that you’d cancelled because you you couldn’t take payment and re-arranged for 2 days later. You had my card details and fortunately the garage agreed to perform mot. I was then notified I’d paid for 2 mots - with different prices???
Then I had a message say”extra work was required “ which was not true! After I complained I understand I was reimbursed.
Certainly will not recommend this system.

Very efficient service.

Very pleasant, nice cool waiting area and the staff were very friendly

Engineeer was polite, checkee his work and gave advise. He gets 5 stars. The only reason for 4 stars is asked the AA in my notes to fit wipers but it wasnt on the engineers notes to fit

So convenient to have the service done at home. Staff went beyond and fixed another issue. Will use again.

First time using service and I can’t fault the service I have been given. I had a new started motor fitted.

Got my m.o.t at a discount with the service . Done in 4 hours - would be all day if I'd had chose to have it done at main dealership.
All work and checks were documented and parts and labour garenteed by the AA