The AA Smart Care Reviews 

I received no text to give me a guide other than afternoon, and certainly no communication until he knocked on the door.

Since the service my car is running a lot noiser than it had before

Awful experience. Had a full service and 4 brake pads done. Mobile mechanic told me the reason my handbrake was so high is it just needs to settle. I was dubious but he was the expert. Next time I have driven my van brakes are smelling like burning rubs and my ABS,traction control and hill start light come on. I call AA get a mechanic out to have a look at the problem they caused and their response was to make me wait 5 days for the appointment with my van being unusable. So I called emergency call out line to which their mechanic came out and sussed out they had managed to get my handbrake stuck on. He eased the brake but I am left with all my abs lights on and squeaking noise coming from my rear right wheel. Terrible service and customer service. I will be removing my membership which I have held for 5+ years.

The booking process was very straightforward. The mechanic was very informative and friendly, he explained what he was going to do and once finished told me what I need to do next. Answered all my questions.

Excellent service. Easy to use and offers flexible payments. Much easier for a mechanic to come to your place of work rather than hanging around an industrial estate. Very good service, will use again. It was easy to book and get a suitable time and date. The mechanic was polite and helpful.

1) Easy to book
2) Transparent information on repairs needed and cost
3) Customer service availability and help good

Booked a home visit for brake pad change. Was advised I would get a call with time of appointment on the morning from the driver. They just turned up with no call. Did front brakes. Advised they couldn’t do back due to some corrosion. They reported brake fluid dirty and needed changing. They then said I needed rear discs as well. Took it to my local garage who have just called to say there is nothing wrong with brake pads or discs and they don’t need replacing. They have checked this also with the mot team. Also reported the break fluid is fine.

Very easy and quick way to book a service and MOT. Grateful that my car was picked up from and returned to my home address.

I was attracted to the site due to the offering of collection/drop off but unfortunately this didn’t happen.
I had an extra issue I asked them to look at but communication wasn’t brilliant.

Could have left the car in a cleaner state. All the boxes were ticked but anybody can tick a box! I was left with the feeling that there could have been space for comments at the end with a personal viewpoint of the vehicle, anything to look out for etc. Then, when it was ready I had to walk a couple of hundred metres around to a side street to collect it, not easy for an elderly chap. It could have been brought around for the customer.

Easy to book online at a local garage. Peace of mind as it is AA recommended and also slightly cheaper (at the time) than a standard MOT price.
Payment taken after the work is done and booking is easy to make and amend if necessary.

The mechanics were great , sorted the repair with no fuss and gave me confidence that it was completed safely .

Overall, excellent Customer Service from the price & booking process to the car service itself. The mechanic carried out the work very efficiently.
Also, it was the useful convenience of having the car serviced at home.

You recommended the garage for my sevice and MOT.. they changed the front brake pads. Now I have a scraping sound
No I'm not okay

Came to pick my car up on time would highly recommend the garage 1st class customer service aswell as dropping it off within a few hour and wasn't away all day MOT and Service done.

Prompt professional service. Very pleased with work undertaken. Will definitely book again.

Mix up with appointments but once sorted all good. It was good to know I could trust the garage and not worry about unnecessary cost.

The experience was very good, although it could have been excellent had the service provider just called me upon completion of the work. No complaints though, I'm very pleased with what the AA and the servicing company provided. Great work and experience from all parties. Thank you!

Only problem I had was the car was meant to be picked up from my home and at the last minute AA rang to say I had to drop car off
The garage was out of my area so was a pain to get back from and go back for car
Overall the garage was spot on and great customer service
The 4⭐️ would of been 5 but the no pickup was why I dropped a ⭐️

The mechanic was on time, protected the drive, carried out the work efficiently and very informative as to what he was doing, will use again