The AA Smart Care Reviews 

Josef was fantastic a real credit to the aa

The booking process and price were good and finding a garage was useful.
My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I did not want to use anymore water to wash the whole car it was not necessary and the inside was clean. No one was in reception when I came to collect my car, minor things but a little annoying.
The service of Smart care was great would recommend.

The AA handled everything for us and we had no problems at all. Excellent value for money too!

The communication between yourself and the garage is not excellent, because of this I was just waiting the whole time frame I was given for my car to be picked up. I had to ring the garage directly to find out that the pickup wasn't going to happen and I would have to drop my car off to the garage myself. Which caused me alot of distress.

The garage was rubbish , very rude customer service , had to ask for my MOT certificate and had bulb out to be told they don’t have the tools to fix it!

Excellent service and gentleman from AA very helpful and friendly. Will absolutely use home service from now on.

Easy to book online and confirmation email received straightaway. Follow up communication outlining what would happen on the day was well received. Engineer text and phoned on the day with estimated arrival time and engineer provided a good update once the work had been completed.

Booking was easy.
Garage itself appeared not to have a lot of staff for reception purposes.
Good price.
Communication not very good expected call when car ready did not receive rang after 2 hours told ready to collect.

Very good garage and second year using them. Good communication and timing. Fully recommend.

Engineers were thorough, good value, and timely. Easy to book, and easy to find.

The mechanic was friendly, professional and knowledgeable, explained everything and was helpful.

Very good service.
Excellent communication.

£99 to connect a machine up to give diagnostics. Result given was the car’s software needed updating. No other help provided for the fault. Volkswagen garage said this was untrue, the software did not need updating.

Garage promised to send the full report, I chased this for 2 days before it was finally sent.

Atrocious price for an atrocious service.

The car was picked up and delivered with MOT and Full Major Service completed within the day. It required the brake fluid to be renewed. Otherwise everything else was OK

Great service, helpful friendly

Luke arrived on time was polite and efficient. Half the price of the dealer garage for front pads and discs!

Fantastic service mechanic! Greg was polite, professional, friendly and an absolute joy to have work on our car. He was tidy, quick, knowledgeable and obviously loves his job. We wouldn't hesitate to have him back to do any more work in the future.

Easy to make a booking and very efficient.

Great service picked up my car and dropped off must less hassle and the price was great.

the employee who took my keys to reverse my motorhome into the garage, and whilst being guided by another employee, or the employer, scraped the canopy housing along their shutters frame, whereby i had to get him out and get it into the garage myself, without so much as an apology, and now i have a devalued component arrached to my motorhome.