The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of t... See more
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Replacement of all four wheels brake pads and disks and done on time with no mess. The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand... See more
Mechanic was really good but the appointment was changed from morning to a late afternoon by the company on the morning of the booking, which could have been a big inconvenience to me if I had other... See more
Company replied
Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
19K reviews
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Absolutely awful service
Absolutely awful service. Paid a lot for them to not call to confirm arrival time. Rang to chase them at midday as booked guaranteed before midday for them to say they're not coming until 5pm then acted annoyed at me when I insisted they come a different day. Absolutely awful. The guy who came was abrupt and rude too.
13 August 2026
Reply from The AA Smart Care
Hi, we're sorry to hear this and have fed your comments back to the relevant team to look into. They'll contact you directly if they need any further info.
Unbelievable bad service from AA
Where too start? Reminded day before mot appt, told on day of appointment that you’d cancelled because you you couldn’t take payment and re-arranged for 2 days later. You had my card details and fortunately the garage agreed to perform mot. I was then notified I’d paid for 2 mots - with different prices???
Then I had a message say”extra work was required “ which was not true! After I complained I understand I was reimbursed.
Certainly will not recommend this system.
12 August 2026
Reply from The AA Smart Care
Hi, we're sorry to hear your MOT booking didn't go smoothly.
We can appreciate how frustrating it must have been to receive conflicting messages about payment, the appointment, and additional work that wasn't actually required. We're glad the garage was still able to carry out the MOT and that the reimbursement was processed, but we're sorry for the confusion caused along the way.
Thanks for taking the time to share your feedback.
Reply from The AA Smart Care
Amazing stuff 😁.
Engineeer was polite and thorough
Engineeer was polite, checkee his work and gave advise. He gets 5 stars. The only reason for 4 stars is asked the AA in my notes to fit wipers but it wasnt on the engineers notes to fit
13 August 2026
So convenient to have the service done…
So convenient to have the service done at home. Staff went beyond and fixed another issue. Will use again.
13 August 2026
Great service
First time using service and I can’t fault the service I have been given. I had a new started motor fitted.
13 August 2026
Service and M.O.T.
Got my m.o.t at a discount with the service . Done in 4 hours - would be all day if I'd had chose to have it done at main dealership.
All work and checks were documented and parts and labour garenteed by the AA
11 August 2026
Good friendly professional service from…
Good friendly professional service from the Mechanic who attended to fit New rear Brakes.
12 August 2026
Excellent experience
Prompt arrival, excellent communication from office pre - appointment. Mechanic/ engineer extremely helpful cheerful and informative and the process was quick and efficient, he went above and beyond answering my questions and left only when he felt I was reassured thank you AA!
12 August 2026
Reply from The AA Smart Care
Great to hear 😁.
Quick and Easy
12 August 2026
The mechanic arrived at my place at the…
The mechanic arrived at my place at the right time and serviced the vehicle within stipulated time! Keep it up!
12 August 2026
The service engineer that came to carry…
The service engineer that came to carry out maintenance on my vehicle was very polite and professional, you felt he was conscientious about his work.
12 August 2026
It took less time than I expected for…
It took less time than I expected for the job to be done. The mechanic asked the relevant questions about where my car was parked. To my surprise the time Tom said he will be done was actually less than that. Well done mate!
12 August 2026
On time and informative
12 August 2026
Great no fuss service
Great no fuss service. I was contacted by text keeping me up dated as to when the mechanic would arrive. The engineer called me about 10 minutes before he arrived. Servicing done, log book stamped and report emailed to me. Definitely will use AA Smart Care again
12 August 2026
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