Banner for RAC Mobile Mechanics

RAC Mobile Mechanics Reviews 

38,186
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21,716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mobile mechanics for being exceptionally friendly, knowledgeable, and professional during home appointments. People also appreciate the wonderfully smooth online booking process and the incredible convenience of getting their vehicles repaired right outside. Some reviewers were not happy with occasional scheduling delays, unexpected wait times, and communication gaps. A few customers also noted specific maintenance mistakes, mentioning instances where too much oil was added or errors occurred during servicing. Some others also mentioned poor experiences with parts handling or getting timely help from customer support teams.

What people talk about most

Service

People report positive experiences with service, highlighting the convenience of having repairs and... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, polite, and competent... See more

Customer service

Consumers find customer service to be a positive experience overall, frequently praising friendly and... See more

Booking process

Users describe positive interactions with booking_process, highlighting that scheduling appointments online... See more

Product

Reviewers highlight ambiguous aspects of product performance, with highly varied experiences reported. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication from RAC from the moment I booked a home visit battery replacement was excellent. On the day of visit, Cole, the Mechanic, phoned me and gave me a very accurate estimated time of arriva... See more

Rated 5 out of 5 stars

Michael did a great job in very hot conditions. He collected the necessary part and fitted it with great attention to detail and skill. He was courteous, informative and very personable. My only criti... See more

Rated 5 out of 5 stars

Zak Hunter gave confidence and was very knowledgeable. Carried out the work very professionally which was more than can be said for the main dealer where we purchased the car. Would highly recommend t... See more

Rated 5 out of 5 stars

The mechanic arrived promptly. He worked hard and pointed anything that were OK now but should be watched for the future. He was also very politr and answered any questions that ai asked. However yo... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(38,186)

21,124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed with this service at home

Disappointed with this service at home. Have not used it before, usually use a local garage but thought I would try this as they were offering £40 off for members for a short time. There was a mess up with the booking for a start, I booked for Tuesday 18th August, this was on the 6th I think, then an email came saying it was the next day! I had trouble getting hold of anybody on the phone, eventually got through on the complaints line at a 2nd attempt. Sorted date out. Came yesterday, he only seemed to change the oil and filters, according to the rac lights should be checked, I don't think he did that but as had mot done 5 days earlier I was not too bothered about that. He took it out for a short drive, presumably to check brakes. Now on my full services at the local garage I have used, the wheels are removed, brake pad and brake disc wear are checked. Why is this not checked on their service? Cost was £288.48 with the discount, I have paid over £300 at the garage but that included an MOT as well. I don't think I will use them again.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Service experience 👍

Communication before appointment was excellent the mechanic was on time polite really knowledgeable great service and great price.

19 August 2026
Rated 4 out of 5 stars

Mechanic good

Mechanic good. Would have liked a paper result sheet that could have been kept with the log book as proof of servicing.

12 August 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We appreciate your feedback and are glad our mechanic provided good service. We understand your desire for a physical record for your logbook. We will consider this for future improvements. A service report is sent via email that is printable should you wish to have a physical copy.

Please don't hesitate to reach out should you need any further support.

Very best, Brad

Rated 5 out of 5 stars

Easy booking

Easy booking, fair price, sound mechanic Steven Cross (8052) got the job done quickly. Would recommend without reservation.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Magic was the RAC man who came to install an auxiliary belt. He rang me the day before to confirm details and schedule a time to visit. He came on time and repaired the car as per instruction. Very polite, friendly and professional young man. I would highly recommend using the RAC motor repair service

19 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look