Gumbies UK Reviews 24,870

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I ordered my Islander's specifically to take to Nevada and Arizona in the USA but after a few days of walking about the cushioning seemed to give up and lose its elasticity and bounce resulting in... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, Had an issue with one of my products and this was resolved straight away. Even over the xmas period 👍. Used this company for a few years now and always been an excellent... See more

Rated 5 out of 5 stars

Won't wear anything else for summer months now. I've got many pairs of flip flops & slingbacks. Love both styles! Slingbacks are brilliant for driving & added comfort. Both styles last for years too,... See more

Rated 5 out of 5 stars

Fantastic customer service. Ordered 2 pairs but 1 pair was the wrong size. Emailed customer service, received a very swift response from Vicki who apologised & got the correct size sent out the same d... See more

Company details

  1. Shoe Store

Information provided by various external sources

Gumbies offer a wide selection of unique, recycled, comfortable and colourful flip-flops for men, women and children. Worn around the world and loved by many Gumbies have been producing footwear for over 10 years. Established in Manly, Australia 2006, Gumbies has been on world wide walkabout arriving in countries including; U.S., Spain, France, Germany, South Africa, Chile, U.K. and New Zealand to name a few. We pride ourselves on customer satisfaction and our own customer service. If you're not happy let us make it right!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I ordered my Islander's specifically to…Wear on holiday

I ordered my Islander's specifically to take to Nevada and Arizona in the USA but after a few days of walking about the cushioning seemed to give up and lose its elasticity and bounce resulting in an uncomfortable time.
My feet didn't feel "like walking on wet sand" but like being barefoot on concrete.
I queried with customer service who responded "The Gumbies Islander flip-flops are designed with our signature barefoot feel in mind — offering flexibility, grip, and connection with the ground rather than the soft cushioning you might find in more padded footwear."
I found these Gumbies very uncomfortable to walk in

10 September 2025
Unprompted review
Gumbies UK logo

Reply from Gumbies UK

Hi,
Thank you for taking the time to leave a review. We’re sorry to hear that the flip-flops didn’t meet your expectations.

A member of our team did respond to your initial correspondence and carefully reviewed the images provided. Based on this, we weren’t able to identify a manufacturing fault or product failure. It may be that this particular style simply wasn’t the most suitable option for your needs, particularly if you were looking for additional cushioning or support.

Comfort is very personal, and what works well for one person may not work for another. If you’d like to discuss this further or explore alternative styles that may be better suited, our customer care team would be happy to help — please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Had an issue with one of my products and this was resolved straight away. Even over the xmas period 👍. Used this company for a few years now and always been an excellent products.
Recommend everyone buying there products.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Worlds biggest Brumby fan

Worlds biggest Brumby fan! I have had my first pair for probably 5 years, wear them every day for 6 months of the year. So comfy and great for a quick nip to the shed. I discovered today the sole is disintegrating which is not bad considering they have probably had in excess of 5k hours wear! Ordered a new pair so quick. In the past I have had to have new slippers every year. These just lasted and lasted and lasted. Only wish they could be sent off and re-soled.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Best ever customer service

Lightening quick delivery and most of all fantastic service. I am a long time Gumbies fan for flip flops and this time purchased slippers. They are beautiful and so comfy. The lady I spoke to in Customer services was brilliant. Thank you so much 😁

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Nathan was brilliant sorting out an order I messed up when placing. As soon as the order was rectified it was sent. Really good service.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

Started with the sliders because I couldn't get on with thong style flops. Eventually tried them, I'm now a convert. 2 pairs of sliders 4 pairs of Islanders, loving them all. Accidently double an order, Gumbies happily let me return them free post and refunded quickly. Good product, good company.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Lightning

Ordered my second pair Monday afternoon, had them on my feet before lunch Tuesday.
Really comfortable,great value , hard wearing although did go down a size this time for a slightly tighter fit

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Ordered 2 pairs but 1 pair was the wrong size. Emailed customer service, received a very swift response from Vicki who apologised & got the correct size sent out the same day. She also included a returns label for me to send the wrong size back. As the majority of companies now seem to have forgotten what customer service is all about, it was so refreshing to have human contact with someone who obviously cares about her customers. Wouldn't hesitate to recommend them, great service & quality products. Well done!

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Toe post very uncomfortable pulls tight…don’t buy painful

Toe post very uncomfortable pulls tight do not buy

23 May 2025
Unprompted review
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Reply from Gumbies UK

Hi Michael,

We're so sorry to hear that you weren't completely satisfied with your recent Gumbies purchase. Customer satisfaction is extremely important to us, and we'd love the opportunity to make things right.

Please reach out to us directly at customerservice@gumbies.com — we look forward to hearing from you and resolving this issue

Vicki
Gumbies Customer Service

Rated 5 out of 5 stars

First impressions 😎👍🏻😎

Well I ordered a pair of the flip flops a few days ago and they arrived yesterday. I’ve tried them on as I’ve bought them for going on holiday, all I can say is they are REALLY comfy so my first impressions are these are a great item 👍🏻

14 April 2025
Unprompted review
Rated 3 out of 5 stars

Never in stock

Absolutely amazing slippers, I’d love to buy another pair and so would lots of friends who I’ve recommended them to but for some reason this company never produces enough to meet demand. Seems silly and counterproductive and it’s almost impossible to get ahold of them

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer sense

I bought their slippers, and though they were not right for me, the customer service before and after purchase was excellent.

29 January 2025
Unprompted review
Gumbies UK logo

Reply from Gumbies UK

Thank you for your feedback! While we're sorry to hear the slippers weren’t the perfect fit for you, we’re delighted that you had a positive experience with our customer service. If there’s anything else we can do for you in the future, please don’t hesitate to reach out! 😊

Best wishes

Gumbies Customer Service

Rated 1 out of 5 stars

Slippers that do not keep their shape

I have had my Gumbies for just under a year now (I don't wear them in the summer months as they were too hot). Now that we are going into the winter months I dug them out again and I am so disappointed, I cannot wear them anymore as they have become so big and baggy they fall off my feet and are unsafe to wear. I find I am either clenching my toes or I'm walking differently to try and keep them on my feet. I'm likely to fall over in them. I have also replaced the inner soles - that was a waste of money too as within a few months again the slippers are loose again. If I had a smaller size they would be too small in the length.

Don't buy as they won't last and I actually don't think they are very safe to wear.

So, I've wasted about £60, all in, on these slippers that I will never wear again.

Disappointed.

2 November 2024
Unprompted review
Gumbies UK logo

Reply from Gumbies UK

Hi,

Thank you for taking the time to leave Gumbies a review.

I am so sorry to hear that you are disappointed with your most recent Gumbies purchase. I would very much like to discuss this issue further with you.

Please send me a message and include your order details and a photo of the slippers. Kindly send the email to the following address, upon receipt I will be glad to look into this issue for you - customerservice@gumbies.co.uk

Best wishes

Gumbies Customer Service

Rated 5 out of 5 stars

2nd pair of slippers just received

2nd pair of slippers just received, my old ones have "grown" from being worn so much. I'm keeping these for the garden.

I also have flip flops and sandals, they're my go to choice.

And good for our environment too.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointing - Oversized and Uncomfortable

I purchased a pair of Gumbies slippers after reading so many glowing reviews, expecting ultimate comfort. Unfortunately, my experience was the complete opposite.
First, the sizing is way off. I ordered my usual size (UK 8), but the slippers I received were at least one or two sizes too big. They were also incredibly wide, making them impossible to wear without slipping off. I had read a few reviews mentioning that some people needed socks to wear them, but these weren’t just a little big—they were huge!
On top of that, the slippers were not comfortable at all. They felt hard, rigid, and rough on my feet, which is definitely not what I was expecting for the price (£37.95). I had hoped for a cosy, cushioned feel, but these slippers were too firm and uncomfortable to walk around in.
In summary, these slippers did not live up to the hype. For the price, I expected much better quality and comfort. I returned them immediately for a refund. Unfortunately, I wouldn’t recommend these to anyone looking for soft, cosy house slippers.

14 October 2024
Unprompted review
Gumbies UK logo

Reply from Gumbies UK

Hello,

Thank you for taking the time to leave a review on your recent Gumbies purchase.

I am so sorry to hear that your purchase didn't meet your expectations. Customer satisfaction is our priority, and we are pleased to offer free returns or exchanges within 30 days of receipt.

As discussed during our telephone conversation, your return request has been logged, and once we receive the returned item we will process your refund.

Best wishes

Gumbies Customer Service

Rated 1 out of 5 stars

Item never arrived

Ordered on a Monday and it’s Friday now and still no sign of the item. So no item to review but the delivery service is shockingly bad. Won’t be a return customer that’s for sure!!

24 May 2024
Unprompted review

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