Carwiz 

They stole and swindlers stole more than $2000 from my bank card. I would never recommend dealing with them as swindlers.

They are too liar. They take from us money for full insurance after that they take money from the card more than 1500$ without anything

If you are considering renting a car from Carwiz, specifically Carwiz Greece, you should think twice.
Not only did they give us a family vehicle that was unfit for rental, full of dents, dirty interior with very little petrol and no safety equipment for the children in the car, they also charged us extras which they made up, after we'd returned the car. I have been renting cars for many years and never have had, such a bad experience.

CarWiz is one of the worst car rental companies, if not the worst, in the entire industry. Their customer service is horrible, their services are subpar, and their practices are abusive and extortionate. Their staff is untrained, unfriendly, and unprofessional.

I reserved a luxury Mercedes in advance, but they delivered a low-class Skoda instead. They said the Mercedes is parked outside and when I was to pick it up the guy outside said unfortunately the office does this a lot to people when in reality they don’t have it.

I sent them emails and text messages to keep them informed about my flight and my progress so they would know when I would arrive and to be as professional as I could to help them with the process. Despite my efforts, it took longer than an hour with just me in the office.

They will force you purchase things you don't need and make you do things you don't want to. I will never rent from such a company again.

When I wrote to management about how I was treated, their response was essentially that they don't care about customer satisfaction; all they want is your money.

I wrote to the main headquarters office, and they didn't even care to respond. I would be ashamed to be part of such a low-quality and low-standards company.

For context, I am in the President's Circle with Hertz, Platinum with Enterprise, and have similar status with Budget, National, and many others. It's not the first time I rent cars, but this is by far the worst experience I've ever had.

When you book on any other platforms like RentalCars.com, Kayak, Booking, and others, make sure the car you rent is not from CarWiz if you want to avoid being scammed.

Avoid CarWiz at all costs! Stay away from CarWiz, and run away when you see their logo

Rented a car at zakynthos airport. a minimum scratch was directly priced at 400 euro. Normally this would cost maxium of 90 or 100 euros

Our recent experience with Carwiz was very pleasant, easy and professional. We had a flight delay and after talking to employee Marko Delic at the Carwiz's Zagreb airport location, our reservation was immediately ammended. The professionalism and patience of Marko Delic at Carwiz is worth mentioning. I would strongly recommend using Carwiz at Zagreb airport. Thanks for all your help Marko.

Jack Cacic

Initially difficult to navigate car pick up because of non-existent customer service. Everything automated. Was very confusing and seemed like high fees were being added on.
Update: The reason for high fees turned out to be my wife was charged twice for insurance she elected. When Carwiz manager was contacted a refund was generated for the overpayment. That was the most positive aspect of the customer service experience. Have updated to three stars in recognition of not having any issues with the car itself. Still, not happy with all the hassles involved dealing with Carwiz.

Garbage service, i read the reviews before renting there but gave them the benifit of doubt. Please trust me that and dont book with them

Rented a van for my family for 2 days. We were charged $600 dollars for a van with damage from an accident. The single seat behind the front passenger seat came loose when we were driving and slammed into my sister causing cuts and contusion- they didn’t care nor did they offer her any medical care to treat her injuries.
When we returned the van they claimed there was a chip in the glass that was not there before. I had videoed to document the condition of the van before we left. My video showed that particular chip But they claimed it was a different chip that was not showing on my video. These chips are smaller than a babies fingernail. They claimed we would have to pay an additional $260. We refused to pay it but they still charged the credit card. These slime balls are located away from the airport and we waited for an 1 1/2 hrs for them to pick us up. We had prepaid for the rental. They are probably a privately owned company located with 4-5 similar car rental businesses. I would never rent from them. You’re much better renting from a major company as they are more ethical and located in the airport. I have rented from many car rental companies but Carwiz is the worst I have ever experienced. They shouldn’t be in business. They don’t deserve any stars.

I just returned from Poland and wish I had seen some comments before choosing this rental. I have traveled every year for the last 28 years and always rent a car from the airport and never had such a bad experience.
I rent a Toyota Corolla Cross. This car was full of scratches and they took some pictures. I pointed out some damages that they missed but they purposely omitted. They never shared the page where they were marking the damage.. When I returned the car they said that this scratch is new. I told him that I pointed to this scratch when he was taking the pictures but they completely ignored me. They sent me the bill of 500 Euro.
As I mentioned they do this purposely to cover the insurance coverage. God knows how many people already paid for this scratch. If they charge people for any tiny damage the car should be looks like new. The funny thing is they know exactly what your credit card insurance will need. They sent me all the papers the same day. I called today 3 times they were disconnecting my calls so finally I called from a different phone number and they picked up. I asked them to send me the bill from the repair shop to make sure they actually fixing the car for the 500 Euro. BIG, BIG, BIG scam. Please whoever will think about this rental place add 500Euro to your bill. Please avoid this place!!!!!!

Absolutely terrible and dangerous. I would give 0 if I could. My husband landed in Gdańsk Airport at 1am with 17 months toddler. He rented a car from Carwiz with car seat for our little one. Car seat was broken and he was unable to exchange it, as the office has been closed straight after he's picked a key. Not open until 7:30 am. Tank half full. 2 hrs drive from destination place. I am shocked. I would love to attached the photo, but unfortunately there is no option to do it. When I called customer service with complaint, their staff educated me that there are seats without secure seat belts for children installed. Avoid.

This is the worst rental car company on the planet, I didn’t get the car because of all the hoops they want you to jump through. I booked through Priceline and have submitted statement saying this company needs to be banned from their site because they are scammers, i wish I could give negative 5 stars!

Absolutely terrible experience!! There are a few things I would like to say here. First, when you book from expedia and carwiz, you choose if you want automatic or manual gear but guess what it doesnt matter who cares that you paid more money for automatic car whats only available is manual gear .(Which is dangerous when my licenes is only automatic). They tell you that they will return money difference but when we return the car and it turns out that they are lying .

Second, the employee is the rudest person i met (his name is chris) he claimed to take 1500 euro from us just because he can !!
Imagine that!.

Third, when I wanted to return the car, the guy(chris) started making up dents underneath the bumper which wasnt checked when they gave us the car and its not on the papper that we signed on and we endded up paying extra 400 euros and they said to claim it from the insurance company and thats considered insurance fruad !!!

Please be aware if this scam company! Charges you for damage on the car and can not prove it. Deducts money from the deposit without noticing you! Stay away!!

I rented from them in Cluj-Napoca, Romania. This company changes their name often on comparison websites, here is what they are called now on rentalcars.com: Direct Rent.
I am convinced they have the lowest price on comparison websites to bring you in, and find something they can hook on to refuse the rental, unless you pay their insurance.
Here is my experience: I booked a car for 3 days for around 5 GBP. Before I had a chance to get my credit card out the staff member said the card has to show my full name, not only initials. In more than 10 years of car renting throughout Europe, I have never heard of this. My credit card shows "Forename Surname" as "F. Surname". The staff member refused this as incorrect documentation, and said I'd have to pay 150 EUR to take the car without having to provide a credit card at all. I refused to be scammed like this and walked away.
Here's the best bit: I immediately booked another car for 10 GBP from PriceCarz (which is across the street from Direct Rent), I used the same documents and got a great service, with an UPGRADED CAR!!!
Please use other companies.

These guys are a scam. They give Polish people a bad name. They will screw you over if you are foreign. I rented a vehicle with about 50 damaged points on the report. Had listed that the front window shield was damaged and then charged me for that damage. I had a bad feeling when i was picking up the car. They also dont fix the damage they charge you for. I had proof of damage in written and photo form before renting the car and they still charged me. Disgusting company go with a bigger company and play it safe.

Terrible customer service from Carwiz.

They took money for unwanted services and argued about additional charges on return of the car. Had to claim the money back through our bank.

Avoid them.

I would love to give 0-Stars. The rates that they are offering are competitive but then comes the evaluation of damages. Scratches on the front bumper and a slight scratch at one alloy wheel led to 2.5K Euros of charges for me even though this could be fixed fully for a maximum of 1.0K Euros. Challenging the charges is useless as it goes into a endless loop with their customer service and the money has been deducted from the credit card.

Please be very mindful of using these guys. Very aggressive if you don't accept additional insurances through them direct. Scaremongering to make you have the extra insurance. Wouldn't release the car unless this was agreed, which we didn't as we had already procured through the third party. We were lied/misled regarding the deposit (which we were not advised about). Had to contact our bank and they advised that there had been no request to take the monies.... more hassle. All of this was unnecessary stress after we had just arrived. Ninety minutes later we were finally given the car. Horrible experience. Be warned

Shocking.
After hanging round waiting for a good 30mins someone to eventually show up when we were waiting to pick up the car, there was no apology.
Had the car from Wrocław for a week... took it back without a single but of damage.
Nope, they email the poorest of excuses of 'damage' that we never caused and is so minute, would rub off with a bit of T-cut in seconds.
Was sent a bill stating could be between £200,£300 for it.
I emailed them explaining what we'd done during the week, was very well looked after as we didn't want to be scammed out of money but I've heard nothing back from them and no proof.
Woke up today and they've had £137 out of my partners account and no email back after 5 days.
If anyone has trouble getting money back- get onto your bank/ card issuerd and explain you've been scammed and there's a whole page of us here in the exact same situation.
Right mind to fly back over and have it out with them in person!!! Awful company never ever ever will we use again, after a beautiful holiday, they've seriously put a damper on it!!!