Carwiz 

Terrible company, charged me 200 pounds for a scratch that was not there when I left car at Warsaw Modlin airport. Fortunately I have insurance but this what they seem to rely on. You insure your deposit and they see it as easy cash. Never again !!

I would like to thank Excel Collision. I am one of those unfortunate people who things like to hit my. A deer, one of my friends hit my car and a hit and run. This was the last repair I just had done to my car. This is the best an emergency worker playing Joe Cop cut me off. My car has been in the Excel shop at least three times since I owned this car.

Lehia and the other girl in the office have always been helpful and professional. I ended up loosing a car because the deer went through my passenger side windshield There were glass shards all over the interior of my car. Excel was very honest with me. They could not fix my car because of the glass all over the car that got in the heater/aircondititioning vents in my car. I would be breathing the glass shards if the car would be driven.

Now on this last repair again, I am completely satisfied as always.They even did a spot on my car and did not charge me. Who does that now a days? I am unfortunate person because my car is a magnet for being run into. I want to thank this body shop. I would not go anywhere else to get body work done.
They also have good prices that do break the bank.
Sincerely,
Michele

All reviews and stories about how this company is scamming people are correct. I became a victim of the same scam too just 4 days ago. I picked up the car at Courtyard Marriott across from Chopin International airport and returned it at the same location without any damage (I took pictures of all sides and the roof of the car before leaving for the airport for my early flight). In half an hour I received from Carwiz a damage report showing a dent on the door and at the same time got charged $170. The report had 3 close up images attached, probably of a similar model and color car. Interestingly out of 3 pictures one doesn't show the dent. The other 2 pictures show the dent like a small round dot (possibly a fake image). When I called the woman answered the phone and said that she indeed took the pictures and she refused to listen to my arguments just said that I can email my complaints and pictures to Carwiz customer service. I sent my complaints there with pictures but nobody ever replied. I filed a dispute of the charges through my credit card company. I also filed a complaint against this company and their business practices via Poland Office of Competition and Consumer Protection (UOKiK) electronically. I'm working on filing the same complaint via the European Commission. I highly emphasize Do Not rent a car from Carwiz even if they offer low rates. It will cost you more time and money later. It isn't worth it. Get your car from a reputable company. Look at all the attached images they sent me. This is how they justify that it is the car you drove and returned. I have no idea why I should believe it. The last image doesn't show the dent.

DO NOT RENT A CAR WITH CARWIZ!
I rented a car for 8 days with them because it was a good price at around 20 euroa day. When I arrived to pick up the car and pay the balance, I gave my VISA debit card but the lady told me debit cards cost an extra 25 euro a day plus tax so off the bat the price more than doubled. When I asked why, she said I should have read the terms and conditions (couldn’t find anything when I looked later). I got a Citreon C3 which clearly had problems as I could barely get up hills in it. At one stage the passengers had to get out of the car so I could get up a hill. When I returned the car, the guy checked it forensically for around 20 minutes. He told me there was a stain on a seat which costs 100 euro upfront now or 165 from deposit later. When I later emailed to get a receipt for the special cleaning he claimed it needed, they said they cleaned it themselves. I said great, please refund my money as they didn’t need it, they said no because I didn’t return the car as I got it. Finally, I later received a speeding fine. I did 67km/hour in a 60 zone. Fair enough. Fine was 34 euro. Carwiz charged me 130 euro admin fee. When asked, they said the ‘severity’ of my offense (a minor traffic violation) had caused their company serious damage. Worst experience with any company ever. Avoid at all cost. I have emails and receipts to prove all this if anyone wants further info.

Absolutely the worst company i have had to deal with ever.
Double insurance ,not the correct car , car damaged, non return of deposit .no custoner service ,no email replies.
AVOID croatia Split

DO NOT USE THIS COMPANY. They will pressure you into taking out extra insurance. They will find the smallest chip on the car that was probably there before, and you missed taking a photo of it. We were charged 220 euros for a tiny chip under side of the front bumper. This company should be not allowed to trade. We are taking legal action. THEY ARE JUST INTERESTED IN YOUR MONEY.

WATCH OUT,

"Please be cautious when dealing with this company. They tend to offer lower rates initially, but several issues may arise during the rental process. They often charge extra for insurance and do not accept debit cards, insisting on credit cards for payment. Additionally, there have been instances where they charge additional fees to your card without prior consultation. It's advisable to thoroughly review their terms and conditions and monitor your statements for any unauthorized charges."

I would give them 0 if possible . They gave me lower on category car, had to wait for the car at the desk. And the manager in Zagreb airport is a very rude person. She just screamed on me “take it or leave it” guys , do not rent from them

Rented a car from carwiz in ljubjana for 2 days. 1200 EUR deposit.
When returning the car (on a saturday at around 15.00) there isn't any staff at the office. We met another man outside who also where returning a rented car. He had been trying to reach them on their "24/7 emergency number" for about 30 minutes without any luck.

They had a small gap open at one of their windows and a hand written paper that said "key drop" so we dropped them there. To make sure everything was fine, we gave them a call the next monday and the man we spoke to confirmed everything was fine with the car, and that we would have our deposit returned in maximum 2 weeks.
It has now been 3 weeks and we still haven't got it back, they won't answer mails either.

Unsafe, rude, scam company. We arrived at Carwiz Chania Crete to pick our two cars up, the first required a child seat for a 1 year old. The first two seats they brought out were both broken and completely unsafe and would have failed in an accident. The third they bought out was also unsafe but we made it 'safe' by wedging it in so it couldn't move. The worst was yet to come — because my wife's credit card hadn't been used before we didn't have a pin, they wouldn't accept it. They said we would have to pay 250EU extra! They refused to accept my card, despite it being the same bank account and card number, and us being married. So I asked them to make me main driver instead, they said they couldn't, and if I did with the firm I used to make the booking, they couldn't guarantee I wouldn't lose the amount paid for the original booking (600EU). With this uncertainty and wanting to get going with young kids late at night after a flight I ended up paying the 250EU charge for absolutely nothing. Complete scam. So did the other couple who arrived with us. 500EU charged for absolutely nothing. The attitude of the staff was incredibly rude, the young staff member smirked as he took the payment and said, "it's not my problem, it's your problem". I've never been treated so unprofessionally and ripped off so blatantly by a company — a terrible start to a holiday that was otherwise great. I advise noone to use this company, especially if you have young children requiring safe car seats. I've looked online since and understand why this company has one of the worst Trustpilot review scores I've ever seen — I fully understand why. Avoid at all costs.

I just can’t get over this story !!!
I’m still in shock ..
sep.15.2024 . I arrived to there office ( thru there shuttle)
They gave me a different car, not what I ordered ( smaller car ) claiming that this is what I ordered . I showed him my order with all the info & nothing ! No one to talk too . I was there arguing with him for an hour back & forth .. plus .. they took the $ of the bigger car because this is the amount saying on order . Plus they took more $ claiming it’s out of the hours time , that they had no right to do that because I ordered it with that exact time & that’s the price I got , so you shouldn’t take more . I was so frustrated & it was so late at night so at the end I said give me a car & let me out of here !
Now . What ever I went thru is just impossible to write it here ! There is no supervisor NO ONE TO TALK TOO !

& this is the second time they do this to me if you believe it or not !

I have proof of all this !

If someone can help me how I can make a claim somewhere. I would love to know .

Thanks ..

Don’t touch them ! They are disgusting thugs !

I told them they will lose a lot . I work with travel agencies and will see to advertise this story so no one should fall for there scam !!!

Carwiz refused to accept Visa bank cards as a form of payment. However, when customers opted to pay for additional insurance, the company made an exception and accepted Visa cards, effectively maked the acceptance of Visa conditional upon the purchase of extra insurance. But we had booked car rental with full insurance through broker Rentalcar, but they still demand to pay extra insurance at Carwizz company. So we still didn’t get a car and we lost our money. Then we were forced to rent a car from another company at a very expensive price.Don't recommended this company at all!!

Don't rent Carwiz at Cluj. They are criminals.They use a device (365id) which is for checking ids, not credit cards. They tell you your credit card would not work and try to sell you extra insurance. Otherwise you get no car. Additionally they give you old cars with old damages. Just don't work with them :they are highly criminal!

After an awful experience with Carwiz Bucharest, I was shocked by the complete lack of response from their management team, particularly Ms. Adriana Trieffel, who was my main point of contact. Despite multiple follow-up emails outlining a serious issue, I have been completely ignored, and no one from Carwiz has taken responsibility for what happened.

To briefly summarize: in July 2024, after being assured by the sales agent that our car would be available despite a slight delay in our flight, I was subjected to a dishonest upsell attempt for unnecessary insurance. When I refused, the agent falsely claimed my reserved vehicle was no longer available and attempted to charge me exorbitant fees for an upgrade, all while multiple cars were parked outside. This left me and my companion stranded in an unfamiliar location at 4 AM, with no assistance from Carwiz.

Adding to the frustration, Carwiz falsely claimed that I was a "no-show," which is absolutely incorrect. I provided my flight number well in advance, maintained constant communication with their sales agent throughout the delay, and was repeatedly assured that the car would be held for me. The fact that they would make such a false claim to cover their own mismanagement is unacceptable and speaks to the lack of integrity in their operations.

What’s even more concerning is that Carwiz appears to be operating under multiple names online, including “Premium Rent a Car” and a company associated with the website “carsearch.one”, all of which share the same address in Bucharest. This suggests a larger operation that uses different brand names to attract customers, which raises questions about their transparency and business practices. This lack of clarity only adds to the suspicion surrounding their services.

Despite initially receiving a response from Ms. Trieffel, her reply failed to address the seriousness of the situation. In my follow-up emails, I provided proof of communication with the agent and requested a thorough investigation but I have been met with silence. No apology, no resolution, no refund.

This blatant disregard for a customer complaint reflects terribly on Carwiz’s management. Ignoring the situation is not just unprofessional—it's dishonest. I want to make it clear that I will not stop escalating this issue until I receive my refund. This is not just about poor service; it’s about a company exploiting its customers. I will be pursuing this matter through all available channels until it's resolved.

If you value honest service and responsive management, ACOID Carwiz at all COSTS. They have shown zero accountability, and their management does not seem to care about their customers at all. I urge potential customers to steer clear of this company and its associated brands.

First time dealing with an off brand rental company and from the start it was shady made me pay for coverage that no other name brand companies ever did as well as charged me 350 for the smell of weed and we never smoked in the vehicle mite of came from clothing or hands but that vehicle was never smoked in I've rented from several other name brand rental companies and never experienced this so this is the last time definitely

It's zero stars.
Company doesn't respond to the emails and requests to refund money.

They charged me for a scratch that was already there before I took the car. I know it because I took pictures before driving. I sent them to the company and received an auto-reply email confirming that they received my complaint and promised to reply within 30 days, but they didn't. They charged me 300 EUR. Taking pictures beforehand didn't help in my case.

The reception lady ask me for credit card,I hadn't any,I had only debit card which was worked fine next door where I rent another car after cancellation with carwiz.
The booking was through ryanair and cancelled after my call ,but I lost 70 £ anyway fill Lucy.asking for credit card seems to be more easy for them,keeping money from your deposit after returning your car.
Very bad experience ,just avoid

Carwiz office Airport, chania Crete, Greece

I rent the car in Rzeszów Jasionka Airport they said to me they haven’t car which I chose but they can offer me different one without extra charge I said ok. The car was late about 20-30 min because they said they have to clean before I can pick up. When the car arrived I haven’t much time to check scratches and damages because I was already late( that was my mistake) After holiday they said to me I can put key in the box because the desk was close. When I back to UK I get the email about damages which I done but when I wash car I didn’t see. They charge me 440£ for two small scratches and one big scratch which was about 4cm if I will be notice this I will polishing but I didn’t see. Is good I bay full protection insurance just waiting for money back. I just wanna say when u pick up the car take the picture of any scratches even this small one because if u don’t they will be charge u without evidence. NOT RECOMMENDED!!!! Scums

I booked a car for a week via Ryanair from Carwiz during my last trip to Latvia. When I arrived to their office at the airport they said that I must have a credit card to collect the car or pay 30 EUR per day for insurance. The original price was 230 EUR and they wanted me to pay extra 240 EUR just because they can only handle. I refused to pay that much because clearly that was extortion. They didn't give me the car and stole my money. I hired other car and had to pay another 200 EUR.

It was very unpleasant experience...

Ryanair just refused to do anything too. It's hard to avoid Ryanair, because they are monopolist on some markets, but definitely try to avoid Carwiz as much as possible.