Carwiz 

I have been renting cars for 20 years, use different suppliers , at least 4-5 times a year, and this is the first time I have been use CarWiz“ avoided”I was cheated in this way. In short, my situation, I am returning the car and will take it to drop off point ,office -lobby at Marriott Hotel-Warsaw Chopin Airport ,but the lady was in no hurry to check my car straight away , so I gave the keys and left at 7.20 p.m,said car is the same condition as on pick up with full fuel tank.At 7.40 p.m. the lady made a report without my presence, with a scratch on the rear bumper that was not there before, I have proof of everything in the form of photos and a video because I did not have full insurance (in the opinion of CarWiz who thought that I had full insurance, which was probably due to misunderstanding etc. and offered help with the potential claim procedure and money recovery), so to sum up,They charge me for little scratch which wasn’t when I drop off car ,can’t attach any video or photograph for evidence ,charge equivalent of around £250
„AVOIDED „

Do not go anywhere near this company fraud fraud, they will rob you blind. They also operate as different companies. No one to meet us at airport, finally got picked up. We took premium insurance out through opodowhen booking car however carwiz say it dosent count and tried to tell us that we need to take other insurance out with them. The car had scratches, dents and stains that many it was that hard to record them all. I did film the whole car. No one to meet us dropping car off, someone from another company finally came didn't check car. They have been taking payments off our card from day 1 without our permission. Thief's and need locking up

Please don’t use this company. Hidden costs galore and they’ll smack you with false claims of damage when you’re back in the UK. Nothing short of con artists, happily used by Ryanair!

Reading all the reviews its fairly obvious that this company is clearly scamming people, how are they allowed to operate at airports or at all?

Rented a car from Carwiz,
Arrived to pick up the car and there was no Carwiz employee at the airport. Phoned and he was running late. Checked in by someone from a different car rental provider. No damage report on the vehicle, and no walk around the car with a Carwiz employee.

When we dropped the car off, it was immaculate, no damage at all, dropped the keys off in a box, as again there was no Carwiz employee at the airport. Received an email a day later with pictures of a windscreen (could have been any windscreen of any car) with a circa 1mm chip. Pictures are not dated and they have taken our £400 deposit...

Do not go anywhere near this business. Just look at the reviews.

Scam company, avoid at all costs. Because it will cost you! Their business model is to show you minor, cosmetic damage to distract you from the bigger damage they will accuse you of causing when you return the car. In our case it was damage under the wheel arch. I had photos, taken on the day we collected the car but the guy wasn't interested. Without looking at my pictures, he repeatedly insisted this was different damage. He then went straight to the damaged area, no pretence of searching! He absolutely knew where to look. He said he had photos taken two hours before we collected the car. We weren't shown these of course. They will ALWAYS find damage and claim you caused it. Avoid, avoid avoid.

CARWIZ Rzeszow car rental is the worst rental company I have ever dealt with in my life. They charge customers high fees for insects on the car or slight scratches of dirt.

I want to warn others that do choose this car rental company for the prices that they practice to be aware that you will pay a lot more than what you planned to pay for it. I have booked a car on the 20th of September and when I returned it, they sent an email with a picture of a door and a wheel but I can't find anything wrong with the pictures as there is no description of the damage. I have complained and they advised that they will help with a insurance claim. it seems that it is a commercial practice aimed at scamming customers and insurance companies. Do not use this company.

PLEASE, PLEASE, PLEASE BE WARNED.
DO NOT USE THIS COMPANY.
I brought back my rented car at 05.00 in the morning on the 28 of September 2024. Nobody was there at the drop off location at the aitport in Balice in Poland, to check the car, so I took some photo's of the car. There was no other damage at the car then already was registerd when i got the car. I got an email that day and the informed me that of a "new scratch". They charged me over €116 for repairs. I complained and send my photo's but the don't react at email, Whatsapp.
In other reviews I find out that this company regularly seem to do this is evident from the reviews on Trustpilot. My advise is "NEVER,NEVER,NEVER USE CARWIZ TO RENT A CAR"

FIND AN HONEST CAR HIRE CO, THIS CO IS SHONKY!
I should've researched this company first up. Not all car hire companies operate the way Carwiz does, but be warned. Check everything on your rental car. An €1800 deposit was required upfront. A warning sign straight away.
At drop off in Zagreb airport, two inexperienced staff members picked out one chip on a door. This required alot of explaining and phone calls, and after half an hour of disputing this, they had me by the b@lls. Our flight was getting close to closing. I stupidy signed a scap of paper about the chip angrily and left.
First email on landing back home some 2 weeks later, they are demanding €1680 in damages to a car that weren't even mentioned. You would think that they'd attach photos of said damage, but no, that would blow their story. I've taken this up with my bank with regards to any payments to this unscrupulous company.
Don't use this company. This is how they make extra income by supposed damage to their cars. And the next sucker will be slugged a bit extra for damage not caused by them. It's how this car rental system works.
And after explaining to my travel insurance company, they said put it through. On principle, no way!

Update 10.10.24
The rats still got my €1600 after I cancelled my credit card. They said they'd forgo the stone chip 😡 B@st@ds!! I'll now have to put it through travel insurance at a cost of $250 to me for a supposed mudflap and dent.
DON'T USE THIS DISHONEST CO.

Absolutely the worst car rental company in Rzeszow Jasionka Airport. Bogus charges for a scratch I did not do amounting to $700! Calls and Emails not returned.
I have rented a car a dozen times at this location (from other operators) and never received a treatment like this!

OPLICHTERS/FRAUD/OSZUSCI !!!
We chose an option to pay with debit card but when we arrived to pick up a car (KRK airport) we were told first that there is no possibility to pay with cash/debit card. After a moment we were told that we can pay but with extra 200euro charge for using debit card and that we have to buy full insurance which we already paid for. On our question why we have to buy insurance again they told us that ours was from the broker and it doesn't count. We agreed on almost 300e additional costs because it was late in the evening, we were with little kid and our destination was 100km away. In the end they even didn't accepted our debit card, we were left stranded and told that there is no possibility to get our money back. AVOID AT ALL COST.

Terrible and Unsafe Experience – Avoid CarWiz and Colusa Rent a Car at All Costs!

I recently had a horrifying experience renting a car from CarWiz/Colusa Rent a Car in Miami. Upon picking up the vehicle, I discovered that the tires were completely worn out and lacked any tread whatsoever, making it extremely dangerous to drive. This is not just poor service, it’s a blatant disregard for customer safety.

To make matters worse, I requested a car seat for my 3-year-old child and was given a booster seat that is only suitable for children aged seven and up. This is a serious safety violation, as it failed to meet the basic safety standards for a toddler. I was appalled by their negligence.

When I raised my concerns and decided to cancel the rental due to safety reasons, the company refused to issue a refund. This kind of behavior is not only unprofessional but also unethical. I felt trapped and forced to accept a dangerous vehicle, and it’s clear that they prioritize profits over customer safety.

If CarWiz/Colusa Rent a Car does not provide a full refund immediately, I am prepared to take legal action. I urge everyone to avoid this company at all costs. They should not be trusted with anyone’s safety or business.

Summary of Issues:

1. Dangerous Vehicle: Car with completely worn-out tires.
2. Safety Violation: Provided an inappropriate child booster seat.
3. Poor Customer Service: Refusal to issue a refund for serious safety concerns.

Recommendation: Do yourself a favor and rent from a reputable company that values safety and customer satisfaction. This experience has left me frustrated and outraged. Stay away from CarWiz/Colusa Rent a Car!

PLEASE, PLEASE, PLEASE BE WARNED.
DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY.
I rented a car on 27th Sept. 2024 at Modlin airport Poland.Arrived in the late evening so it was dark and I didn't take photos of the car. On returning the car there was nobody in the drop off location to check the car and make sure it is ok.You will get an email later, probably when you are mid air or just landed at you home airport, to inform you of a "new scratch". They will then charge you over €300 for repairs.The fact this disgusting company regularly seem to do this is evident from the reviews on Trustpilot. NEVER,NEVER,NEVER USE CARWIZ TO RENT A CAR.

Staff is ok, we struggled for a deposit to get it back after a month. The car was dirty and We got car after 6 hrs waiting.

They charged me €30 because "I came outside of work hours" (it was 20:20) but then the employee at Carwiz was convincing me that I can ask for refund from Ryanair (which was not true).

Very bad company do not use

Please DONT get caught in this scam. I'm surprised the US has not intervened. People have not had their deposits returned, more money charged arbitrarily at check in, and it's at an off-site location so you have no option but to proceed.

Got charged for the damages that weren’t mine. In addition they charged me for the fuel that wasn’t present at the time of rental.

Terrible company DO NOT USE
You sign up quickly no REAL explanation
They cannot do maths
Responses by email are RUDE ARROGANT

**Avoid This Company – A Terrible Experience**

I strongly advise against using Carwiz. During my recent trip to Poland, I had a very disappointing experience with them. I booked a rental car and paid for premium insurance, just as I always do when renting a vehicle, and I've never encountered any issues—until now.

Carwiz offered me their own insurance at the counter, but since I had already paid for premium coverage through a different provider, I declined. This meant they required a deposit, which I expected. The attendant reassured me that minor scratches were considered normal wear and tear, which initially put me at ease. However, their inspection process was very unusual and concerning. Unlike other companies, they don’t walk you through the vehicle check in person. Instead, the inspection is already completed, and they only provide a list of defects in the contract.

Returning the car was just as impersonal. No one was present at the kiosk to check the vehicle. I had to drop the keys in a box they provided for when the staff is unavailable. To my shock, just as I was boarding my flight, I received an email stating they were going to charge me £820.00 for "minor scratches" they claimed to have found. These scratches were likely already there when I picked up the car, but without a proper inspection in front of me, I had no way to prove otherwise.

When I tried to resolve the issue, I was only able to reach them via email, which was frustrating in itself. Their response? Since I hadn’t purchased their insurance, they were going to take the repair costs from my deposit. My insurer requested a receipt for the repairs, but after that, Carwiz stopped responding altogether. I eventually managed to contact the kiosk at the airport, where I was told they couldn’t even provide a repair receipt because they had no idea when the vehicle would actually be fixed! Thankfully, my insurance company reimbursed me the amount, but Carwiz's handling of the situation was unprofessional and shady at best.

If you don’t buy insurance from Carwiz, expect problems. I’ve rented cars numerous times and have never experienced such a questionable vehicle inspection and return process. Moreover, this is the first time I’ve been charged for such minor scratches, and given the construction and heavy vehicle traffic around the airport, it would have been nearly impossible to avoid minor damage.

Overall, I’m extremely dissatisfied with Carwiz and will never use their services again.