Cecilia Melo

Velora Amsterdam only refunded me 50% after persistent follow-up. If you're in a similar situation, don’t stay silent — keep pushing and contact them until you get what you're owed. I recommend others do the same. Businesses should be held accountable.
#VeloraAmsterdam #CustomerRights

I fell into their trap thinking I was shopping from a classy Dutch brand based in Amsterdam. Rookie mistake. In reality, everything ships from China or Albania, masked behind slick Amsterdam branding. The “fast delivery” is a joke—nothing is shipped from local stock. Expect to wait two to three weeks, if not longer.

What actually arrives? Garbage. Cheap polyester marketed as linen or cotton, shoddy stitching, bizarre sizing, and nothing like the photos on the site. I felt completely misled, and it seems many others have had the same experience.

Returns? Nearly impossible. They make the process deliberately confusing and expensive. You’ll have to ship items back to Albania and pay €20–40 out of your own pocket for the privilege. Instead of issuing refunds, they try to pacify you with worthless coupons or tiny partial refunds.

Customer service is a joke. They don’t answer real questions or complaints—just auto-replies and discount codes to shut you up. They rely on the fact that most people won’t go through the hassle of pursuing a refund internationally.

Independent scam checkers have flagged them with low trust scores. Their company details are hidden, they’re not registered as a Dutch business, and they offer no consumer protection under EU law.


Fake brand identity Markets as an Amsterdam-based company, actually ships from China.

Suspicious operations - Anonymous ownership, no Dutch certification or consumer rights compliance

Bottom line: Velora-Amsterdam is not just a disappointment—it's a carefully constructed SCAM.

Dear Velora-Amsterdam Team,

This is a formal and final request for a prepaid return label for the defective and misrepresented product I received.

The item you sent is substandard and not as advertised, falling apart straight out of the packaging. This constitutes a breach of the Warenwet (Dutch Commodities Act) and Book 6 of the Dutch Civil Code (BW), specifically Article 6:193b BW, which prohibits misleading commercial practices, including misrepresentation of product origin and quality.

Furthermore, your branding as "Velora-Amsterdam" — while shipping from China and failing to disclose this prior to purchase — is a deliberate attempt to deceive consumers, and is likely in violation of EU Directive 2005/29/EC on Unfair Commercial Practices, as implemented in Dutch law. It misleads on the geographic origin of the business and products, which significantly affects consumer decision-making.

Your so-called “30 Days Worry-Free Returns” policy is also misleading under Article 6:230m BW, which requires that all terms regarding returns — including who bears the cost — must be stated clearly, unambiguously, and prior to conclusion of the contract. Failing to disclose that return shipping is at the consumer’s expense while advertising “worry-free” returns is not only unethical, it is unlawful.

Additionally, I remind you that under Article 7:17 BW, consumers are entitled to products that meet the expectations raised by advertisements and the nature of the item. Your product does not.

Let me be absolutely clear:

- I am demanding a full refund and a prepaid return label.

- You have 7 days to comply with this request.

- Failure to do so will result in an official complaint to the Dutch Authority for Consumers and Markets (Autoriteit Consument & Markt, ACM) as well as a chargeback claim through my payment provider, citing misleading business practices and failure to comply with EU consumer law.

This is your final opportunity to resolve the matter amicably and legally.

Sincerely,
Cecilia

Velora-Amsterdam is a misleading and untrustworthy company. The dress I received was nothing like what was advertised — glitter falling off, poor stitching, and embarrassingly cheap quality.

Their branding suggests you're buying from a Dutch company, but the item was shipped from China with no prior notice. This is deliberate deception — nowhere on the site does it say the products are made or shipped from Asia.

Shipping took over two weeks, not the "next-day dispatch" they promise. And their so-called “30 Days Worry-Free Returns” is a complete lie. Returns are not easy, not free, and they hide behind vague policies and environmental excuses to avoid responsibility.

This company misleads customers with false advertising, low-quality products, and an intentionally difficult return process. I’ve reported them to Dutch consumer authorities and strongly advise others to stay away.

We booked a Jeep to go to the mountains (Cervinia), and when we got there, we were given a different car.

The lady at the counter tried to charge us more for things that were already included in the booking. We had to show it to her, cause apparently, she had no access to this information? Be careful and have the booking documentation with you so they don’t double charge you.

The booking was inclusive of snow chains ("catene da neve").

When we got to the top of the mountain, we got to a point where it was obligatory to use snow chains, and the road was very slippery. When we stopped to put the chains on, surprise: the chains were wrong sized, chains were smaller than the tire size and we could not use it!

The car started to slide, and we were lucky enough to be just a few hundred meters from the hotel where we were staying.

We paid for an extra driver to be able to drive around during our holidays, however the car stayed the whole time in the garage because it wasn’t safe enough to drive without the chain due to the snow conditions.

These people put our life at risk! Thank God the day we had to drive back was not too snowy, but we had to drive very slowly and be very careful to not cause any accidents.

When we returned the car and I told that to the lady at the counter, all she said was “I’m sorry, please email our customer services”. What for? If it was her and the Europcar Torino Airport team who did not do the bare minimum of checking what they’re providing to their customers?

And now, am I getting at least a refund for the extra driver fee and for all the days the car was locked in a garage since no one could drive or use the car during the whole period? If I knew your services were that bad and unsafe I would have travelled by bus or train, cause there’s no point in renting a car for 10 days to keep it locked in a garage cause it’s unsafe to drive it.

It was a bad experience that put my life and the lives of my family at risk. I do not recommend them! I have photos and video to proof the lack of competence in ensuring the safety of the service provided.

Unrealible service of returning your package.
They deliver your box without any return label. Therefore, there is one week that I am trying to print via their website a "Return Label", and it is not possible. I need to give my package of €760 euro and I cannot, because they are totally unrealible brand.
If you live in France, they facilitate your right to return your parcel, but if you live in other country in Europe, like Netherlands, they make it impossible to return. Awful service.

You buy a product from them and automatically without your consent, they sign you up monthly and start charging you a monthly fee. Then you cancel and after 2 years, you get an email saying you didn't pay the subscription and they ask you to pay €9.95 through a link. If you don't pay, they put your name on Collect Masters NL and ask you for a value of € 56.68 and threaten to take you to court.

My recommendation is DO NOT BUY ANYTHING FROM THIS BRAND. Their product is usually cheaper, because they make money by doing corruption schemes, enrolling all brand buyers in their plan and after 1 or 2 years they ask you for money from an unpaid subscription!

Like many ordered here and received a subscription without my consent. After TWO YEARS a I receive an email from Luxplus asking me to pay € 9,95 for an old subscription which I havent done it. As I did not pay it, then ask to Collectmasters send me an email asking me to pay within 5 days the amount of €56,68.

NEVER ORDER IN LUXPLUS! It is a scam.

Hello, I would like to make a complaint since the telephone service cannot solve my problem.
I've been paying 43 euros a month for SFR Box for 5 months and when I signed the contract the amount agreed by both parties was 20.99 euros.
That is, the SFR is charging me twice the amount.
I have already registered my complaint three times in the telephone service and until today I have not received the refund of the extra amount that this incompetent company called SFR is charging me. Since the 16th of March I have been waiting for an answer, they said that in a week they would contact me and they did not. So on April 6th I called twice to resolve the issue and again they said they would get back to me within 7 days, and obviously they didn't get back to me.

I want a position from you and my wrongfully charged money back.

Unethical, dishonest company....

It is a fake website. I am still awaiting my order and I cannot track it.