I initially needed help and the first person I spoke to could only go by so much leaving me a little frustrated. However, when I spoke to Micheal after escalating. He really helped out a lot by unders... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only just started my policy with Zenith, the policy was much cheaper than Direc Line even with all the additional RAC cover, legal cover etc...
Company replied
Great service the only problem I had was I asked to be sent a printed copy as well but I never received one
Company replied
The process of taking out insurance was easy but i’m not sure now how to view my documents
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.2
Great
9K reviews
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Easy of business
3 September 2026
Reply from Zenith Insurance
Hi Themba,
Thank you for your review!
We’re really pleased to hear that you found everything easy and straightforward.
We appreciate you taking the time to share your experience with us.
Thanks Laura
Very good company
Very good company , customer service was responsive and helpful. Affordable prices for my premium . 5 stars
19 September 2026
Reply from Zenith Insurance
Hello,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found our customer service responsive and helpful, and that you’re happy with the value of your premium.
We really appreciate you taking the time to share your positive experience with us.
Kind Regards,
Laura
Reply from Zenith Insurance
Hi Muhammad,
Thank you for sharing your feedback with us.
We’re glad we could offer a quick, polite response and understand exactly what you needed.
Tahara
Reply from Zenith Insurance
Hi A C,
Thank you for taking the time to leave your review and feedback with ourselves! We're sorry to hear about the issues you have been having getting in touch with our customer services team. We will be in touch to see what assistance you require.
Kirsty
Reply from Zenith Insurance
Hello,
Thank you for your lovely feedback!
We’re delighted to hear you received excellent service. We really appreciate you taking the time to share your experience with us.
Kind regards,
Laura
user friendly and easy to communicate.
14 September 2026
Reply from Zenith Insurance
Hi Mohammad,
Thank you for taking the time to review your recent experience with us and letting us know how we did!
Vicky
Reply from Zenith Insurance
Hi Maria,
Thank you for taking the time to review your recent experience with us!
It's great to hear that you found us both professional and everything was easy.
Vicky
Simple straightforward and informative.
24 September 2026
Reply from Zenith Insurance
Hi Ed,
Thank you for taking the time to leave us your five-star review!
Vicky
User friendly
Clear, precise information and user friendly website. Only a short wait on the telephone and minor problems sorted.
13 September 2026
Reply from Zenith Insurance
Hi Julia,
Thanks for your 5 star review! It's great to hear you were able to get through quickly to our customer services team and you found our website user-friendly!
Kirsty
Sorting out my car insurance was easy…
Sorting out my car insurance was easy to understand and to set up
15 September 2026
Reply from Zenith Insurance
Hi Gayle,
I'm pleased to hear you found it easy sorting out insurance with ourselves!
Kirsty
Brilliant experience online was really…
Brilliant experience online was really helpful and quick and very reasonable. I’m so happy that I’ve chose this Insurance.
16 September 2026
Reply from Zenith Insurance
Hi Mr Powers,
Thanks for the 5 star review! It's fantastic to hear you found the online experience really helpful!
Kirsty
Penalised and threatened with fees for a correction their own agent made
I took out a policy and responsibly checked my documents, noticing a minor driving licence date error carried over from a comparison site. I contacted their webchat team to proactively fix it. The agent, George, told me I could "leave it as is" but processed the update anyway, which actually lowered my premium. A couple of days later, their automated system flagged this exact correction as a discrepancy. I was sent a threatening letter demanding DVLA proof by a set deadline, or they would hike my premium by £33.37 and charge a £25 admin fee. To make matters worse, the email went straight to my spam folder because it came from a generic address with a password-protected attachment, and the word "Zenith" did not appear anywhere in it.When I called customer service to explain that their own agent had made the change, the phone representative completely contradicted the written webchat advice. He told me the system would have caught it and charged me the £25 fee regardless. When I expressed my frustration at this completely disjointed process, he provocatively told me that while I have the right to leave, I would be hit with cancellation fees.The absolute peak of this terrible service was when I said, "God forbid I have a claim, I would have to come speak to you guys again." The agent flippantly replied, "No don't worry, the claims team is separate."The left hand does not know what the right hand is doing. They have a broken automated system that punishes you for the actions of their own staff, coupled with dismissive and arrogant phone agents. I am currently awaiting a response to a formal complaint. Avoid this company at all costs.
14 September 2026
Reply from Zenith Insurance
Hi Ash,
Thank you for sharing your feedback, and we’re sorry to hear about the frustration and confusion you experienced. We understand your concerns regarding the conflicting information and communication you received.
We take your experience seriously and would like the opportunity to look into this further. We’ll be in touch directly to discuss your concerns and see how we can assist.
Kirsty
Seems to be one big con
I declared point for speeding when I had quotes, Zenith then said after their own checks that they found points and had to raise the price. The worst insurance company I had had the misfortune of having used.
24 September 2026
Unprompted review
Reply from Zenith Insurance
Hi MB,
Thank you for taking the time to leave us a review. I am sorry to hear you are unhappy with the experience you have had when taking out a policy with Zenith. If you would like to discuss this feedback further, please email your policy number along with your review to social@zenithinsurance-bisl.co.uk and we will be in touch.
Thanks,
Rachael
Reply from Zenith Insurance
Hello,
Thank you for your positive feedback!
We’re pleased to hear you received good service and really appreciate you taking the time to share your experience.
Thanks, Laura
I have not been able to sort out with…my insurance company the paperwork so please cancel my new insurance policy
I have not been able to sort out with my insurance company about the things you needed so please cancel my new insurance policy thanks
23 September 2026
Reply from Zenith Insurance
Hi Marlene,
Thank you for getting in touch. We’re sorry to hear that you’ve been unable to resolve the outstanding requirements with your previous insurance company.
We’ll be in touch with you directly to discuss your request and assist our policy holder further with the cancellation of your new policy.
Thank you for your patience.
Vicky
“Simplicity”
“Simplicity”
The website operated flawlessly and resultant emails were delivered to me as promised.
Whilst on the Zenith website, I had the ability to easily change options and see how they altered the premium ensuring that I found the best package available.
I’ll definitely be telling my friends about Zenith.
12 September 2026
Reply from Zenith Insurance
Hi David,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our website easy to use and appreciated being able to adjust your cover options and see how these affected your premium.
It’s great to know that the process was simple and that your emails arrived as expected.
Thank you for choosing Zenith Insurance, and we really appreciate you recommending us to your friends!
Kind Regards,
Laura
Looking for value for money car…
Looking for value for money car insurance and found Zenith to be far ahead of other brands, the journey in dealing with this company could not be better, excellent website that’s easy to navigate, get feedback and contact to ensure they are providing the correct cover. Cannot recommend this company enough and have been better than I expected try them with confidence.
2 September 2026
Reply from Zenith Insurance
Hi Ian,
It's fantastic to hear you found the policy value for money and the website easy to navigate!
Kirsty
Reply from Zenith Insurance
Hi Martin,
Thanks for your 5 star review and feedback!
Kirsty
Fast and efficient
I was surprised at how quick I was given an insurance quote and one which saved me money I would recommend you to others.
12 September 2026
Reply from Zenith Insurance
Hi,
Thank you so much for taking the time to share your feedback with us.
We’re glad to hear we got your quote over quickly and saved you money on your insurance. It’s great to know you had a positive experience, and we really appreciate your recommendation.
Tahara
Reply from Zenith Insurance
Hi Hamlet,
Thank you for taking the time to review your recent experience with us!
Vicky
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