I initially needed help and the first person I spoke to could only go by so much leaving me a little frustrated. However, when I spoke to Micheal after escalating. He really helped out a lot by unders... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only just started my policy with Zenith, the policy was much cheaper than Direc Line even with all the additional RAC cover, legal cover etc...
Company replied
Great service the only problem I had was I asked to be sent a printed copy as well but I never received one
Company replied
The process of taking out insurance was easy but i’m not sure now how to view my documents
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.2
Great
9K reviews
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Great service
6 September 2026
Reply from Zenith Insurance
Hi Elena,
Thanks for your 5 star review and feedback! We're pleased to hear you have received great service!
Kirsty
I have only just started my policy with…
I have only just started my policy with Zenith, the policy was much cheaper than Direc Line even with all the additional RAC cover, legal cover etc...
30 September 2026
Reply from Zenith Insurance
Hi,
Thank you for taking the time to leave us your feedback!
It's great to hear that you found us to be competitive, including your added extras.
Vicky
Everything was completed online
Everything was completed online, and it was simple and straightforward process.
14 September 2026
Reply from Zenith Insurance
Hi William,
Thank you for taking the time to leave us your great feedback!!
Welcome to Zenith Insurance.
Vicky
Reply from Zenith Insurance
Hi Ross,
Thanks for taking the time to leave us your great review. Welcome to Zenith Insurance.
Rachel
Reply from Zenith Insurance
Hey G L,
Thank you for taking teh time to leave us your 5 star review. It's great to hear you found it easy to get set up.
Rachel
Hope
Great service the only problem I had was I asked to be sent a printed copy as well but I never received one
2 September 2026
Reply from Zenith Insurance
Hi Paul,
Thanks for your 5 star review and feedback. We have requested for your documents to be posted out to you, please expect to receive them shorthly.
Kirsty
Great company good service
14 September 2026
Reply from Zenith Insurance
Hi,
Thanks for your 5 star review and feedback! We're pleased to hear you found the service was good!
Kirsty
Very easy to obtain a quote and…
Very easy to obtain a quote and reasonably priced too 👍
I'll wait and see if the company values my loyalty when I go to renew my insurance next year 🤔
16 September 2026
Reply from Zenith Insurance
Hi P.J.M
We are delighted that you found our process straightforward and were pleased with the value of your quote. Hopefully you will be happy with the price we offer at renewal.
Thanks,
Rachael
It was good haven Insure my car with…
It was good haven Insure my car with you but unfortunately I am cutting off the direct debit because the car has been sold. I don't own the car anymore. Thank you
29 September 2026
Reply from Zenith Insurance
Hi Nji,
Thank you for letting us know about selling your car. We're glad you enjoyed insuring with us.
Please keep in mind that cancelling your Direct Debit doesn't automatically cancel your policy. We will be in touch with you to see how we can help cancel the cover properly.
Rachel
Its very good company and very easy
28 September 2026
Reply from Zenith Insurance
Hello Paun,
It's great to hear you found it easy to get insured.
Thank you for your review.
Rachel
fast easy dealing
18 September 2026
Reply from Zenith Insurance
Hi Michael,
Thank you for taking the time to leave us your 5 star review.
Rachel
The only problem I have is that I have…
The only problem I have is that I have requested a HARD copy of my new insurance..
24 September 2026
Reply from Zenith Insurance
Hello Christine,
Thanks for getting in touch and sharing your feedback with us.
We’re sorry to hear you haven't received the hard copy of your new insurance policy yet. We want to get this sorted for you quickly, I have requested your documents be posted and they should arrive within 7 days.
Have a great rest of your day!
Rachel
I’m making a formal complaint about the…
I’m making a formal complaint about the way my insurance quote and monthly payments have been handled.
I initially went online and obtained a quote from Zenith Insurance. The quote was around £700, which worked out at approximately £56–£57 per month. I was happy with that price, but because I’m 58 and I’m not particularly confident dealing with insurance online, I decided to phone you and arrange the policy directly.
When I spoke to your representative, I understood that I was agreeing to the price I had been quoted, and I was happy to proceed. I then paid for the insurance.
However, I was subsequently told that the policy would not actually start until 14 October. I was then shocked to find that my monthly payments had increased from around £56–£57 to nearly £80 per month.
I do not understand why the price has changed so significantly after I had already received the quote, contacted you specifically to arrange the insurance, and paid for the policy.
I also want to point out that I had difficulty understanding the person I spoke to on the telephone. I was not given a clear explanation that delaying the start date until 14 October would result in such a substantial increase in my monthly payments. I should not be financially disadvantaged simply because I had difficulty understanding the information given to me over the phone.
From my point of view, I agreed to the insurance based on the original price I was given. If the price was going to increase from approximately £56–£57 to nearly £80 per month, this should have been made absolutely clear to me before I paid for the policy.
I am therefore asking you to review this matter and honour the original quoted price, or provide me with a clear explanation as to why the price has increased so substantially.
If this cannot be resolved, I will seriously consider cancelling the policy within the cancellation period and taking my insurance elsewhere. It would make more financial sense for me to pay the cancellation charge than to continue paying almost £20 more every month than the price I originally agreed to.
I am extremely unhappy with the way this has been handled. I do not feel that I have been treated fairly, and I would like this complaint properly investigated and resolved.
I look forward to your response.
16 September 2026
Reply from Zenith Insurance
Hi,
Thank you for taking the time to explain your concerns. I’m sorry to hear about the confusion and frustration you have experienced regarding the price of your policy and monthly payments.
Any changes made to the details of an online quote, including the requested policy start date, can result in a significant change to the price offered by the underwriter. I appreciate that this may not have been clear when you arranged your policy over the telephone.
We will be in touch with you to discuss your concerns further, review what happened and provide you with a clearer explanation of the pricing and options.
Vicky
Reply from Zenith Insurance
Hey Daren,
Thank you for taking the time to leave us your great review and let us know about the amazing saving you got by switching to Zenith!
Vicky
Very good insurance and a very easy to …
Very good insurance and a very easy to hassle free and no random calls great.. fair play
18 September 2026
Reply from Zenith Insurance
Hello,
Thank you for your 5-star feedback!
We’re pleased to hear that you’re happy with your insurance and found the whole process easy and hassle-free.
It’s also great to hear that you appreciated the straightforward experience without unnecessary calls.
We really appreciate you taking the time to share your experience with us!
Kind regards,
Laura
Excellent service very easy to use and…
Excellent service very easy to use and competitive prices
18 September 2026
Reply from Zenith Insurance
Hello Wendy,
Thank you for your fantastic feedback!
We’re delighted to hear that you found our service excellent and easy to use, and that you were happy with our competitive prices.
Kind Regards,
Laura
Was satisfied with my experience
25 September 2026
Reply from Zenith Insurance
Hi.
Thank you for your feedback!
We’re happy to hear that you were satisfied with your experience with us.
We really appreciate you taking the time to leave a review!
Thanks Laura
Reply from Zenith Insurance
Hello,
Thank you for your review! We’re really pleased to hear you had a good experience with us.
We appreciate you taking the time to share your feedback.
Welcome to Zenith Insurance!
Thanks, Laura
A1 insurance company.
Have never dealt with Zenith before but after my current insurance company put up my premium I decided to shop around. Zenith insurance had a substantially lower quote for the same cover. They have been professional and courteous throughout the whole process, can't fault them at all.
26 September 2026
Reply from Zenith Insurance
Hello James,
Thank you for such a fantastic review!
We’re thrilled to hear that you chose Zenith after shopping around and that you were happy with the quote and level of cover.
It’s wonderful to hear that you found our team professional and courteous throughout the process.
We really appreciate you taking the time to share your experience and welcome you to Zenith Insurance!
Kind Regards,
Laura
Simple to follow website quick to…
Simple to follow website quick to process and easy payment process receipt and docs online quickly
17 September 2026
Reply from Zenith Insurance
Hello,
Thank you for your great feedback!
We’re really pleased to hear that you found our website simple to navigate, the process quick and the payment process easy. It’s also great to know that you received your documents and receipt online promptly.
Welcome to Zenith Insurance!
Thanks Laura
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